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Dr. Carla Morales, DMD

Dr. Carla Morales, DMD

Dentistry
5+ years of experience

Dr. Carla Morales, DMD is a dentistry practitioner in Austell, GA and has over 5 years of experience in the medical field. She graduated from Dental College Of Georgia in 2018. She is accepting new patients.

4.2 Star Rating
Based on 19 reviews 4.2 Star Rating (19 reviews)

Practice

3845 Medical Park Dr Austell, GA 30106
Patient Favorite Award

Dr. Morales is a patient favorite Dentistry Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

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Dr. Morales' Reviews

Likelihood to recommend Dr. Morales

4.2
19 ratings, 19 with a written review
5 star
79%
79%
4 star
0%
0%
3 star
0%
0%
2 star
5%
5%
1 star
16%
16%

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I had a horrible experience today with Dr. Carla Morales. She could certainly take a course in better communication which she lacks. She seemed to grow visibly impatient with my questions. I needed clarity before I proceeded with an extraction or root canal being recommended to me. I don't understand how a doctor cannot be empathetic yet I'm supposed to feel comfortable under her care. She then proceeds to spout medical terminology as if I was a colleague instead of a patient. I politely ended the appointment and left, never to return to this office again.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
L. Tucker – Nov 12, 2022
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Lacks patience, empathy, and communication
I had a horrible experience today with Dr. Carla Morales. She could certainly take a course in better communication which she lacks. She seemed to grow visibly impatient with my questions. I needed clarity before I proceeded with an extraction or root canal being recommended to me. I don't understand how a doctor cannot be empathetic yet I'm supposed to feel comfortable under her care. She then proceeds to spout medical terminology as if I was a colleague instead of a patient. I politely ended the appointment and left, never to return again.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
L. Tucker – Nov 12, 2022
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I was so impressed with Dr. Morales and staff. I'm excited to have a female dentist. This is a well organized practice. I was made to feel comfortable and in good hands.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Gracie Riden – May 27, 2021
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She’s great
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 24, 2021
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Highly skilled: Excellent repair of loose tooth implant and crown. Extremely professional informed staff. Thank you! ??
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mark Shufelt – Apr 21, 2021
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Wonderful office. I am handicapped and the office personnel was extremely helpful. Dr was great !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Melissa – Apr 13, 2021
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Dr. Morales and her team were exceptionally kind and informative. They gave me a lot of tips and tools for how teeth care which hasn’t been as common for me at other providers. I appreciate their professionalism and service.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 02, 2021
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Dr Morales is an amazing doctor! She is very knowledgeable and gentle. I recommend her and her team to everyone!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 12, 2021
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Professional, polite, friendly, all the qualities you want in a dentist
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
L M – Feb 11, 2021
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No call ahead of time about COVID procedures and didn’t know whether or not to come in. I call to check in and I was told to come up, go up and get told to go back to my car until they’re ready for me. The girl at the front desk is nice but doesn’t seem like she takes her job too seriously. Then I’m directed to a back office and told to get X-rays where I wait for the tech to be ready. We do the first set. I wait. When I say it took an hour for the assistant to complete all rads on me I am not kidding. Wait another 20 minutes. Then a doctor comes in does my exam, leaves. Then I wait another 20 minutes for a “financial” person to come tell me I’m not even getting my teeth cleaned because the doctor is at her “protocol” limit. Never once was it explained I would only be getting an exam and no cleaning. It was a waste of time and I will not be back.
What went well
No results
What could be improved
  • Office environment
  • Appointment was rushed
  • Long wait times
1 other person found this helpful
Helpful
Hailee H. – Feb 06, 2021
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I am in need of denture. Dr. Morales explained everything in detail, including options, and helped me feel comfortable with my decision. She has a great bedside manner. I am very pleased.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mary Dilg – Jan 07, 2021
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Implant posts rubbing tongue. Try several remedies
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Richard Scaggs – Dec 22, 2020
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I felt that Dr. Morales, Ms. Leas(?), and the team took great care of me. I felt they were very informative and responsible.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 09, 2020
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I originally came for a routine 6 month cleaning. I left with two hours wasted, they tried to get almost 300 out of me with services that I did not come for and don’t urgently need. When I declined the services then they declined my my teeth cleaning that I originally came for. BE CAREFUL and know your insurance plan line for line. Because if not, they WILL try to get over on you though billing. Time was wasted, I did not get my routine cleaning (that they first promised), and they are known for billing fraud. I met with my dentist for all of 2 minutes tops. I should have checked their 100+ complaints on BBB(Better Business Bureau) beforehand.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Nov 26, 2020
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Dr. Morales is awesome! I barely felt a thing. Very nice staff. I truly enjoy my visit every time.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
James Arnold Morris Jr – Nov 25, 2020
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I love the Great Expressions Kennesaw team. Dr. Morales , Brittney ,Rachael and the entire staff is great !!! They make you feel so relaxed and pain free .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Janice Miller – Nov 20, 2020
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This has been several months of my procedure and it was long time overdue but I would not trust anyone except Dr. Morales. She is caring and I trust her and her team fully. She makes me truly feel that she has my best health interest.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Kevin Thomas – Nov 18, 2020
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Had a tooth pulled by Dr. Morales. She and her staff were both professional and nice!!! She was caring and made sure that I was comfortable throughout the entire process. I will definitely continue using her as my dentist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Vic Holland – Aug 24, 2019
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Dr. Morales is a wonderful dentist! Very knowledgeable, meticulous, and super friendly. Thank you Dr. Morales!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Lillian in GA – Aug 09, 2018
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About Me

care philosophy

As a dedicated dentist, Dr. Morales prioritizes patient education, preventive care & ethical treatment. She is committed to creating a comfortable & supportive environment, helping patients overcome dental anxiety by listening to their concerns & providing compassionate, personalized care.

biography

Dr. Carla Morales earned her Doctor of Dental Medicine degree from the Dental College of Georgia in 2018 & has been practicing general dentistry in Georgia ever since. She has a special interest in radiology, with some of her research...read more
  • Dentistry

  • Dental College Of Georgia

    Medical School, 2018
  • English

  • Spanish

Patient Favorite Award

Dr. Morales is a patient favorite Dentistry Practitioner

    Read our methodology

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    Locations

    Practice

    Austell Dental Excellence3845 Medical Park Dr Austell, GA 30106
    1
    Office3525 Busbee Dr NW Kennesaw, GA 30144
    2