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Dr. Donna Franklin-Pitts, DDS

Dr. Donna Franklin-Pitts, DDS

Dentistry
25+ years of experience

Dr. Donna Franklin-Pitts, DDS is a dentistry practitioner in Tyler, TX and has over 25 years of experience in the medical field. She graduated from Howard University in 1996. She is accepting new patients.

4.6 Star Rating
Based on 113 reviews 4.6 Star Rating (113 reviews)

Practice

631 S Broadway Ave Tyler, TX 75701

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Patient Favorite Award

Dr. Franklin-Pitts is a patient favorite Dentistry Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

Experience Check

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Dr. Franklin-Pitts' Reviews

Likelihood to recommend Dr. Franklin-Pitts

4.6
113 ratings, 85 with a written review
5 star
85%
85%
4 star
5%
5%
3 star
0%
0%
2 star
2%
2%
1 star
8%
8%

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Excellent
She is an excellent Dentist. Very kind and soft spoken. She always explains the procedure.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Martha Jones – Jul 17, 2024
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Tooth pulled
Dr. Franklin and her staff are great. I had a tooth pulled and it has not hurt at all. Best experience I've had with a dentist ever. I do have further dental work to be done as my teeth has gotten in bad shape since covid and I didn't go to dentist. I can't wait to get my teeth back in shape. Thank you Dr.Franklin for all that you have done for me can't wait to see the finished.work.Brenda Reed
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Brenda Reed – Jun 08, 2024
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Great Visit
Telehealth
Very professional, polite and very knowledgeable. I would definitely recommend.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 29, 2024
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Excellent service
I received excellent service and second opinion for major work that was diagnosed by previous doctor. Discovered that diagnosis was incorrect.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mar 26, 2024
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DR. FRANKLIN-PITTS IS A AMAZING DENTIST!!
First, I would like to acknowledge the wonderful ladies, who checked me in they are so friendly always smiling and happy. I have been to 3 other Dentist and their staff made you feel like you were bothering them.DR FRANKLIN-PITTS , IS AMAZING DENTIST GENUINELY CONCERN AND SHE LISTENS, SHE MADE ME FEEL VERY COMFORTABLE AND TREATED ME LIKE A HUMAN BEING. SHE VERY FRIENDLY AND SHE SMILES! ! I’M VERY COMFORTABLE BEING HER PATIENT I KNOW I’M IN GOOD HANDS. The staff are friendly they make you feel comfortable and they listen DR.FRANKLIN-PITTS and her staff treat you with respect it’s wonderful to come into DR.FRANKLIN-PITTS office and be greeted with a wonderful smile. And it’s always clean and very welcoming when you come into the office . I highly recommend her very affordable. I did go to two other places. But her prices are the best, and she is the best
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Liz N. – Mar 21, 2024
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Walk-In Patient
I was in pain and just from a phone call explaining to them of my discomfort, I was told to come right in to get some help. Once there, I was seen to immediately after filling out the pre-check-in papers. Dr. Pitts and her assistant was very thorough and addressed every problem I had. She explained a treatment plan that did not conclude with extracting my teeth and provided options to help with a missing tooth. She was very clear in her explanations and understanding about the discomfort I was experiencing. She immediately called in a prescription to help me until my next appointment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Feb 17, 2024
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lost crown
I lost a crown on Friday and they got me in on Tuesday and had my crown reattached int about 30 minutes. Been going to Dr. Franklin-Pitts for more than 6 years now and really like her.
What went well
  • Staff friendliness
What could be improved
No results
1 other person found this helpful
Helpful
RLH – Feb 07, 2024
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Great dentist!
In and out fantastically quick and easy.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kimberly Rigney – Dec 16, 2023
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Great Dentist
I originally had an appointment on a Tuesday but the office had to cancel, but they rescheduled me very quickly in 2 days on a Thursday. Dr. Franklin is very nice and thorough. The hygienist I had was fantastic. Her entire office personnel are all great. I always enjoy going here and will continue with her as my life long dentist.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 10, 2023
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Horrified of dentists!!
Violet at front was very sweet from phone call to appointment. Also Dhora was the hygienist. Also made me comfortable. Then met Dr. Pitts. She has assured me I will be ok for the work she is doing. Sooo very good experience. Thank yall
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sandy – Nov 08, 2023
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Best Dentist Ever
Wonderful visit. The staff was very helpful, office was so clean and Dr. Potts was so professional and friendly. I would definitely recommend her to all my friends.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sherry Tisdale – Oct 26, 2023
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My first visit… check in was a little rough; took a long time to get in door and talk to receptionist. Had issues with their credit card reader. Dr Pitts was amazing, very professional, kind and gentle! Best cleaning I’ve had in 18 years ! Lots of kudos to Hygienist. The lady that did first few x rays needs a bit more experience. Overall very pleased ! Thank you
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
Helpful
Sep 08, 2023
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Worth it
One of the best Dental offices that I have been to in a long while they explained every step that was going to happen as well as made sure that I was as comfortable as was possible. I would recommend them no problem I am 100% happy with them and affordable for the work that I had done. Thank you Dr. Pitts sorry they only allowed 5 stars or I would have done more.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Daniel Brown – Sep 07, 2023
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GREAT DENTAL CARE in Tyler Tx
Amiable, comfortable ambiance combined with professional dental care ! Thanks Franklin Dental...see you again in February.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Robert and Ann Mc. – Aug 11, 2023
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Best Dentist EVVVERRRRRR
I love this dental office and the staff is amazing. I love how they know the names of the clients. But Ms. D. Patel is awesome my daughter has autism and she interacts with her in such a way that is amazing to watch. There aren't enough words to describe how GREAT this office is.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Deidra Montgomery – Jul 12, 2023
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My first visit
Very pleased with my experience. The whole staff is very nice and Dr. Pitts was wonderful. Got my treatment plan. Can't wait. Such a gental Dentist
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 25, 2023
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GOOD
PROMPT, PROFESSIONAL, PERSONABLE - ALL GOOD!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 17, 2023
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Great dental office! Wonderful treatment
Teeth feel great! Dental Hygienist did a great job!!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 10, 2023
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Great experience…great staff …great dentist! We
From the day I called for appointment, was treated with professionalism and kindness. I have found my dentist!!!wont use anyone else,
What went well
  • I felt respected
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 02, 2023
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Keith London
Nice and professional! Excellent service!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 15, 2023
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About Me

biography

Dr. Donna Franklin-Pitts, DDS is a dentistry practitioner in Tyler, TX and has over 25 years of experience in the medical field. She graduated from Howard University in 1996. She is accepting new patients.
  • Dentistry

  • Howard University

    Medical School, 1996
  • English

  • Spanish

Patient Favorite Award

Dr. Franklin-Pitts is a patient favorite Dentistry Practitioner

    Read our methodology

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    Locations

    Practice

    Office631 S Broadway Ave Tyler, TX 75701
    1
    • Call
    • Fax
    • Hours
      • Mon: 8:00am - 5:00pm
      • Tue: 8:00am - 5:00pm
      • Wed: 8:00am - 5:00pm
      • Thu: 8:00am - 5:00pm
      • Fri: 8:00am - 5:00pm
      • Sat: closed
      • Sun: closed
    • Directions

    Compare Dr. Donna Franklin-Pitts, DDS with other Dentistry Practitioners near you