Dr. Gerald Fujii, DMD

Kim, who has been a point of contact for me on the desk has consistently been dismissive, condescending and has misrepresented information to me many times. I am a person who likes to be informed before making decisions, so I ask a lot of questions given that insurance only provides an annual limit and then everything else is out of pocket I like to plan and prepare. I also am aware that when you have benefits and you don’t use them by the end of the year they disappear, so I worked in coordination with the office to understand what was needed to perform seating my implant before my insurance benefits ended at the end of the year 2022. I made an informed decision to go in and have the final crown seated and when I was in their office - in the chair, they began to change the parameters by which I made my decision. They misrepresented contacting my insurance company, misrepresented payment from my insurance company & misrepresented the agreement that we had in place. I know this from correspondence from my insurance company. In the end, Dr. Fujii promised and agreed to the original terms. However, Kim was unbelievably rude and condescending in that process. My commitment was to make a payment of the remaining balance not covered by insurance within two weeks of services provided which shouldn’t have been a problem. However, my circumstances changed dramatically as my grandfather died suddenly & I communicated this new challenge to them in an email dated January 17th and told them it was my interest to make good on the payment as soon as possible. I wrote them May 11th that circumstances allowed for the payment to either be made at the end of May or early June and was forthcoming. I never received word from them and instead received a collections notice. I paid the collections company within a week of receiving it which was again early June. The collections office confirmed receipt on June 5th. I phoned into Portland Dental on June 29th to make another appointment because the tooth next to where they seated the crown appears to be cracked and I am in great pain. I was told by Kim that I had been non-communicative that they hadn’t received payments, that they wouldn’t see me until they had received payment (which they confirmed was at the creditor that they sent it to) and then she insinuated I lied about any email correspondence, and that they had never received any email correspondence. She then spoke over me and was condescending for the length of the phone call. When I asked to have my files so that I could find another dentist to be able to help me she insisted they could only send the records to another dental office and would not send them to me. I pushed to have the files sent to me and she requested an email be sent her for the request to which I responded “you haven’t received or acknowledged my previous email correspondence, What would make this different?” And I asked for an email confirmation of receipt of the email that I sent out so that I could begin tracking on finding another dentist and she insinuated yet again that I have not provided previous communications and that I was lying and she said I could prove it to her and send those additional emails again. The email request was sent on June 29, 2023 at 1:09 pm and received an email confirmation from them regarding the request on the same day at 3:23 pm that they had received the request to provide me with my dental records and again she asked for proof of the email correspondence. I have done nothing but try to support them and promote them by referring over 25 friends to them. No one should be treated so callously, which such dismissal, condescension and deceit. Their delay in providing these records, which I believe to be intentional, has caused me undo pain waiting with an aching cavity they were alerted to when I called on June 29th. Legally they are required to provide them within 14 calendar days and I have still not received all records as of July 25th. I left a message with Kim for Dr Fujii to phone me on June 29th and never heard from him.

Dr. Fuji did veneers that were never right. Devised a treatment plan for me that he couldn't recall and didn't follow. He seems to rely heavily on his staff to keep him directed.