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I can only echo the sentiments of the previous reviews! At 31 I finally had my wisdom teeth removed after years and years of putting it off due to an extreme fear. Dr. Mack and his staff were incredible throughout the entire process. The day of my initial procedure, I had a panic attack, and they couldn't have been more calm and gracious to me. After my procedure was done I couldn't believe this was what kept me up all those nights!

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

3 others found this helpful

Helpful

Susan in Longview, tx – Mar 11, 2018

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Longview is exceptionally blessed to have someone as Dr. Mack. Everyone was friendly and nice from the time I made my initial appointment until I walked out of the office. I highly recommend Dr. Mack.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

2 others found this helpful

Helpful

Dave Smith in Mount Pleasant, TX – Jul 26, 2017

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Dr. Mack's work is superb and his attention to detail shows how much he cares about each individual patient. He takes great care to be sure I am as comfortable as possible during each procedure. I highly recommend him to anyone needing an oral surgeon.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

2 others found this helpful

Helpful

Longview, TX – Jul 26, 2017

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Amazing experience!! Easy in and out. Dr. Mack and his staff are the best.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

3 others found this helpful

Helpful

Caroline in Hallsville, TX – Jul 22, 2017

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Dr. Mack not only cares FOR his patients, he also seems to truly care ABOUT his patients.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Henderson, TX – Jul 22, 2017

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Thanks Dr. Mack for working me in to your schedule last week. After my surgery I'm feeling much better.

What went well

Appointment scheduling
Listened & answered questions
Staff friendliness
Trusted the provider's decisions

What could be improved

No results

Helpful

Tyler, TX – Jul 21, 2017

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Throughout my treatment I felt safe, comfortable, and informed. Thank-you Dr. Mack for your excellent care.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

1 other person found this helpful

Helpful

Longview, Tx – Jul 18, 2017

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I've always found Mr. Mack to be very knowledgeable, compassionate, and caring. He always takes the time to listen to my issue and speaks to me in terms I can understand.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

1 other person found this helpful

Helpful

Marshall, TX – Jul 18, 2017

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I was beyond impressed with my experience at Dr. Andy Mack's office. My first contact was with Charlotte. I was completely blown away by how compassionate she was and how she went above and beyond to work me into Mr. Mack's busy schedule. Now on to the appointment..my appointment ran on time, I found Dr Mack, and his surgical assistant Lori, to be very knowledgeable and made me feel comfortable throughout my visit! I would highly recommend Dr. Mack.

What went well