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Dr. Joseph Mauro, DDS

Dr. Joseph Mauro, DDS

Oral & Maxillofacial Pathology

Dr. Joseph Mauro, DDS is an oral & maxillofacial pathology practitioner in East Lansing, MI. He is accepting new patients.

3.8 Star Rating
Based on 41 reviews 3.8 Star Rating (41 reviews)

Practice

231 W Lake Lansing Rd Ste 200 East Lansing, MI 48823

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Mauro's Reviews

Likelihood to recommend Dr. Mauro

3.8
41 ratings, 9 with a written review
5 star
66%
66%
4 star
5%
5%
3 star
0%
0%
2 star
5%
5%
1 star
24%
24%

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Poorly Organzied Office Staff
I have been waiting over 1 1/2 months to get a jaw scan scheduled so I can move forward with my implants. The Mt. Pleasant office continuously fails to return phone calls. I called over 5 times and was finally informed my chart had been sent to their Lansing office. I called the Lansing office and they never got back with me after several phone calls. I finally called again and was advised the doctor was reviewing my file, even though I had met with him in person weeks ago. The Lansing office finally told me, after calling again, that my file was being forward to Elon to schedule the scan and that I would have to call them. Very poorly organized office, very unprofessional.
What went well
  • Trusted the provider's decisions
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Long wait times
1 other person found this helpful
Helpful
Douglas Ballard – Jan 30, 2024
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Amazing Dr & staff.
Very friendly & caring as soon as walking in there door. Made me feel at ease. I was amazed! I truly didn't mind having oral surgery. I felt so comfy there.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kimberly Dillon – Jun 25, 2023
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Implant Surgery
I don’t think anyone could say they love having any kind of oral surgery but if you have to have work done I would highly recommend Dr. Mauro! I had an implant put in for a missing tooth and the whole experience went great. If anyone is considering an implant don’t hesitate! The whole process only took 10 or 15 minutes and I only had one day of slight discomfort. The staff are friendly and helpful. I was called for follow up visits during the healing process and I have to say their receptionist is the nicest lady and was always concerned about my comfort and very friendly. I wish more businesses treated their patients like this! Dr. Mauro is a very knowledgeable surgeon and I give his practice two thumbs up!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
I – Mar 12, 2022
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Dr mauro saw my elderly mom as an emergency first time patient due to sore in her mouth. Receptionist girls were so nice and welcoming. Dr took one look at her mouth and knew it had to be biopsied immediately. He explained everything to us. As soon as results came in, he called immediately. He referred my mom to a specialist, called her oncologist and surgeon to update them as well on results. He truly went above and beyond for my mom. We are so appreciative for all He did and his wonderful staff. I would recommend him to anyone who needs an oral surgeon for anything.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Angie – Sep 22, 2021
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Excellent, in every single aspect. I'd give the doctor and the staff a rating of 10+ if I could. Welcoming, friendly, kind, everyone put me at ease and I would shout how great they are from the rooftop if I could. Impossible to say enough good things about all of them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 12, 2021
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I was referred to Dr. Mauro by my family dentist to get a wisdom tooth pulled. The staff was very friendly and efficient. They verified my insurance before hand and told me my copay up front. I used local anesthesia for the procedure. I was in and out in 15 minutes. Surprisingly, I have not had any pain from the procedure. They also called me that evening and the following day to check on me. Excellent service. I’d recommend them to anyone in need of an oral surgeon.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Traci – Aug 09, 2021
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Wonderful Dentist and staff. They will make you feel very comfortable and relaxed. The procedure was quick and fast. I would recommend this oral surgeon to my friends and family.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Christina M Bach – Aug 06, 2021
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My wife and friends has their wisdom teeth removed and Dr. Mauro was by far and away a much better experience that I have have witnessed. He did am amazing job.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Greg Liebman – Aug 02, 2021
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I won’t lie, I was very nervous. I’m 25, a former cancer patient, and my oral health is wack. I had a really bad wisdom tooth that needed out along with 2 other molars it effected. I went in, they gave me some gas before they put me under. He was so sweet and so was all of the staff(nurses and office personnel). He called me sweetie before I passed out and it soothed me. Which for some reason worked lol. If I were to have any other issues I must see this guy. I won’t go back to local anesthetic for teeth that need surgically removed. It was far more easy no matter how goofy I was after. Amazing office, amazing dentist, 5 stars. 10/10 will let them knock me out again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Courtney – Dec 12, 2020
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About Me

biography

Dr. Joseph Mauro, DDS is an oral & maxillofacial pathology practitioner in East Lansing, MI. He is accepting new patients.
  • Oral & Maxillofacial Pathology

  • Dentistry

Locations

Practice

Sonja G. Norris DDS PLLC231 W Lake Lansing Rd Ste 200 East Lansing, MI 48823
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