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Dr. Joshua Ilan, DDS

Dr. Joshua Ilan, DDS

Dentistry

Dr. Joshua Ilan, DDS is a dentistry practitioner in Sussex, NJ. He is accepting new patients.

3.3 Star Rating
Based on 46 reviews 3.3 Star Rating (46 reviews)

Practice

359 State Rt 23 Sussex, NJ 07461

At a Glance

  • Easy Scheduling
    Patients said scheduling was easy. See reviews
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Dr. Ilan's Reviews

Likelihood to recommend Dr. Ilan

3.3
46 ratings, 28 with a written review
5 star
54%
54%
4 star
2%
2%
3 star
0%
0%
2 star
4%
4%
1 star
39%
39%

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Totally Rude and unprofessionalI will never return to this officeTook my mother for a cleaning X-rays and to check a tooth that she chipped or lost a crown I wasn’t sure He did X-rays no cleaning His secretary printed me out 4 referrals and told me she needed a lot more than a cleaning The referrals were overwhelming He said she needed 2 teeth pulled 3 crowns a periodontist and physiodontist I’ve never heard of thatI wanted to speak to him I was told he was busy The secretary was explaining to me the referrals I couldn’t hear her he was behind me talking loudly to another patient laughing I asked him a question and he turned his back on me and went into his office and shut the door I told the secretary I had questions So she went into his office and said the daughter wants to speak to you and he said NO absolutely not I even found him to be rude to his secretary I have never been treated so badly Would never recommend him !!!
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Mar 20, 2024
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Rude and dismissive
My first appointment they took x-rays then when I noted I may need a filling, they told me to come back again for more x-rays before they could work on the filling, made no sense to me.Second appointment the Dentist told me he doesn't do that work at this location. He said I need to go to other location and there may be additional costs for me. I told him I can't drive that far and he said why don't I have kids to drive me, why aren't my kids there for me. Dentist proceeded to say tell his assistant to send me home there is nothing more to do, to have me leave, and walked away and sat on the reclining dental chair with his feet up. I was so upset and nervous having been spoken to that way , after that appointment I fell down in the parking lot and scrapped up my hands and arms. Will never return to that dentist.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Appointment was rushed
3 others found this helpful
Helpful
Mar 14, 2024
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No consideration/rushed cleaning not thorough at a
Dr lan, didn’t introduce himself was very rough and didn’t look at my X-rays and didn’t give a toothbrush after visit and walked right out after he was done was distracted the whole time with the assistant laughing and talking.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Jul 28, 2022
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In a hurry
The office staff is nice but the doctor was uncommunicative and seemed very rushed. He was also not very gentle or thorough with the cleaning procedure. I won't be going back.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • Didn't explain conditions well
4 others found this helpful
Helpful
Feb 03, 2022
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Wonderful Visit from start to finish. Office is top notch. Clean, up to date no waiting and dr. ilan s very knowledgeable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
A.C. – Nov 27, 2020
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Dr. Ilan diagnosed my dental condition and carefully explained his diagnosis to me. Very professional! And the office staff too!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Larry – Mar 20, 2020
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Horrible!!!Dr Ilan comes in the room and introduces himself to me, for the first time, from behind and walks right over to the monitor showing my x-rays. He says, "general cleaning today". I told him I had graphing done & my gums are very sensitive. He said OK. He was very rough and very unprofessional.He spent all of 5 MINUTES "cleaning" my teeth with a TASTELESS paste. He was done and out of the room before I could even sit up to rinse my mouth out. I asked the assistant, "why is the toothpaste blah'it should have some kind of mint flavor or taste", she says the flavor is faint, There was NO flavor !! I've NEVER been to a dentist office for a cleaning and left having to put gum in my mouth just to have that fresh clean feeling.And when I came out of the room to leave, he was sitting in his office with feet up on the desk and cell phone in is hand. He doesn't give two craps about his patients I will NEVER go back to this doctor and if you know what's good for you, neither will you!
What went well
No results
What could be improved
No results
8 others found this helpful
Helpful
Disappointed new patient – Dec 10, 2019
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Dr. Ilan is a highly personable dentist who offers great care. He is warm, kind, affable, and easy to talk to. his dental work is top notch and quite frankly the best in the area. i have recommended a number of people to him and they have all been pleased with his services.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Irena in New City, NY – Jun 12, 2019
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Great teeth cleaning. Dr. was highly informative and patient with all my questions. Will return here.
What went well
No results
What could be improved
No results
Helpful
May 20, 2019
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Dr. Ilan is a caring doctor and is a true professional. He has cured all of my dental problems and I am smiling again.
What went well
No results
What could be improved
No results
Helpful
May 07, 2019
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Dr. Ilan provides superb care. I have been very pleased with his services. He is professional and thorough.
What went well
No results
What could be improved
No results
Helpful
May 06, 2019
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Wonderful dentist! always pleased with the quality of care and his bedside manner is excellent
What went well
No results
What could be improved
No results
Helpful
May 06, 2019
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Excellent care and personalized service. Dr. Ilan is an exceptionally good dentist. he genuinely cares about his patients
What went well
No results
What could be improved
No results
Helpful
Apr 16, 2019
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Excellent clinician. I am pleased with all the work I have had done. It looks and feels great,
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alex in Yorktown Heights, NY – Feb 25, 2019
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Professional and honest. Office is clean and up to date.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kiara in Highland, NY – Jan 18, 2019
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Kind, Caring dentist and staff. Good bedside manner. A honest, skilled, knowledgeable dentist
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
David Higgins in Yorktown Heights – Jan 11, 2019
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I would never ever come back to this doctor and his office because of his terrible service and personality. They rescheduled me 2 times for no good reason and at the last minute. The third time I came, they canceled my appointment as I could not find the office and came about 15 min late as I could not find their office. It was not even 6pm yet and their office close at 7pm on that day. Really, all what I got back from the Dr. was "That is not my problem" and it was said in a very sarcastic tone
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Dec 21, 2018
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Dr. has taken great care of me and my family. From emergencies to routine care, he is always there for us. He is kind and caring. When my son fell and broke his tooth he went in on a Sunday to see him!i highly recommend him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Zahava S in Monsey – Dec 16, 2018
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The office is really nice and clean and the staff are nice for the most part. Unfortunately, in my experience Dr. Ilan is not as friendly. He doesn’t say hello or greet you in any manner. When he came into the room, he spoke with the dental assistant about me...didn’t explain anything to me... roughly looked in my mouth...made a decision on what dental procedure was needed and exited the room. Would not recommend. Due to the number of characters full review couldn’t fit. Please check Google.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Kareema Edwards in Pomona, NY – Dec 14, 2018
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I had routine dental cleaning with Dr. Ilan. Dr. Ilan keep on talking / telling stories with his assistant while cleaning my teeth , He is not focus in doing the procedure . Dr. Ilan should understand that even older adult , they must be treated as human being. Very poor customer service.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
NY – Aug 02, 2018
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About Me

biography

Dr. Ilan earned his dental degree from the Columbia University College of Dental Medicine, after earning his bachelor's degree from the University of Pennsylvania. Prior to entering private practice, Dr. Ilan served a general practice residency...read more
  • Dentistry

Locations

Practice

Rite Aid Pharmacy 10411359 State Rt 23 Sussex, NJ 07461
1
Parkview Family Dental P.C.18 Thiells Mount Ivy Rd Ste 1 Pomona, NY 10970
2
Office11 Medical Park Dr Ste 201 Pomona, NY 10970
3
  • Call
  • Fax
  • Hours
    • Mon: 9:30am - 7:30pm
    • Tue: 9:30am - 5:00pm
    • Wed: 9:30am - 7:30pm
    • Thu: 10:00am - 5:00pm
    • Fri: 9:00am - 5:00pm
    • Sun: 9:30am - 5:00pm
  • Directions