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Dr. Katherine Hicks, DDS

Dr. Katherine Hicks, DDS

Dentistry

Dr. Katherine Hicks, DDS is a dentistry practitioner in Jacksonville, FL. She is accepting new patients.

4.1 Star Rating
Based on 24 reviews 4.1 Star Rating (24 reviews)

Practice

14286 Beach Blvd Ste 23 Jacksonville, FL 32250
Patient Favorite Award

Dr. Hicks is a patient favorite Dentistry Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

Experience Check

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Dr. Hicks' Reviews

Likelihood to recommend Dr. Hicks

4.1
24 ratings, 19 with a written review
5 star
75%
75%
4 star
0%
0%
3 star
4%
4%
2 star
0%
0%
1 star
21%
21%

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Concientious, expert dental care provider
Effectively treats and accomplishes complex restorations and extractions. Volunteers time to present dental education and advice to community groups and in schools. Excellent demeanor combined with expertise and gentle dental care.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 18, 2025
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Katherine Hicks referred me to a gum specialist to have some plastic surgery. This specialist told a very different story. The specialist suggested Hicks had not eliminated a gum infection and was not fully competent. How can patients know who to trust?
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
What could be improved
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
Katherine Hicks in Jacksonville, FL – Jan 28, 2025
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Great service and patient care.
Wait times are quick and everyone is very professional. Pricing is very transparent. I am extremely happy with the care I receive there!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Christine – Aug 17, 2023
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Was very happy with my experience. The staff was very professional.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Alice Hutcheson – Apr 15, 2021
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Everyone was nice and helpful and they allowed me to arrive a few minutes late.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 07, 2021
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Dr. Hicks, Maria and the staff at Great Expressions are always wonderful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Amy – Apr 06, 2021
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I have had a much more thorough check and treatment than at my last dentist. The staff observe Covid precautions and are friendly and professional.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Susan – Apr 06, 2021
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Given quote Dec 2020 for bridge repair but did not schedule repair appt until March. When arriving for appt, given new quote that was double the original price. When questioning why rate was now double were advised that we had 2 dental policies and we were quoted the PPO rate but now only had HMO. Our PPO plan ended Aug 31, 2020 and why we had HMO plan. We were told Delta Dental said we had 2 plans yet they never mentioned this until we questioned the quote doubling. If they were provided different info by Delta Delta than what we told them they should have mentioned it. When we questioned Dr. Hicks about it she only said we should know what we are paying for and refused to accept any responsibility for the lack of communication. I explained again that we only had HMO plan. We did not have bridge repair done and she refused to do two fillings for me when I arrived for my appt, which was a a blessing as I do not trust them to do anything! BEWARE!!!
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
Mar 25, 2021
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This location is not helpful. The office is cold & uncomfortable. They were quick to say I needed a crown when I just had some gum pain. They were rough when placing the temporary crown & when I had issues that needed a root canal, they had to refer me to another location that was another four day wait, despite my pain level. I wasn’t even in much pain before this mess started.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
Helpful
Feb 22, 2021
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I was very hesitant about the dental work that needed to be done. But Dr Hicks and her staff made it a breeze. She is very patient and caring. Thanks for the great service ??
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Darla – Feb 18, 2021
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Very Professional. Front staff very helpful. Dr Hicks and her assistants very personable! Would highly recommend to anyone seeking a high quality dental office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 21, 2021
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Staff were very friendly and professional . Put me very much at ease. Office is sparkling clean . Very good experience .
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 14, 2021
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Was a pleasure visiting Dr. Hicks and her staff for my recent dental work. Appreciated the warm welcome to the office. Thank you!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
SL – Jan 04, 2021
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The doctor and staff were excellent. I feel very confident in Dr. Hicks' abilities
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
ltbiscuit – Dec 23, 2020
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They are the best!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ashley Rose Wilford – Dec 08, 2020
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Couldn’t be happier with this office and my experience. Thank you so much!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kyle Kennington – Dec 02, 2020
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Very friendly staff. Professional, efficient and thorough visit. Went in for cleaning, x-rays and exam and found I needed a little extra treatment - it was taken care of on the spot. Highly recommend this dentist and her team.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Greg Smith – Nov 26, 2020
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Dr. Hicks was my dentist a few years ago and I was extremely pleased with her work, her demeanor, and her resistance to the institutional transformation that occurs when dental practices go corporate and pressure their associates to perform unnecessary and expensive procedures. There are honest professional caregivers whose courage to resist profiteering at the patients expense is commendable, and its clear to me that Dr. Hicks is one of those professionals. Unfortunately, associated caregivers that are employed by the same corporate owner of the practice where she worked were not, and I was compelled to stop visiting that dental office because I no longer trusted them. I hope she has found an associated dental practice where honesty is rewarded and patients are not treated as prey.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Roger Bennett in Neptune Beach, FL – Jun 27, 2019
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Professional and responsive services. Did not overtake services and did fillings whenever possible to avoid crown expenses. Quality cleaning services also. Very happy
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 27, 2019
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About Me

biography

Dr. Katherine Hicks is a native of Florida.  She earned a Bachelor of Science in Microbiology and a Doctorate from the University of Florida.  Dr. Hicks has been practicing in Jacksonville, Florida for over 15 years.  She is passionate...read more
  • Dentistry

Patient Favorite Award

Dr. Hicks is a patient favorite Dentistry Practitioner

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    Locations

    Practice

    Office14286 Beach Blvd Ste 23 Jacksonville, FL 32250
    1
    • Call
    • Fax
    • Hours
      • Mon: 8:00am - 5:00pm
      • Tue: 8:00am - 5:00pm
      • Wed: 8:00am - 5:00pm
      • Thu: 8:00am - 5:00pm
      • Fri: 8:00am - 5:00pm
    • Directions

    Practice

    Surfside Dental Specialist630 Atlantic Blvd Neptune Beach, FL 32266
    2

    Practice

    Office3545 Saint Johns Bluff Rd S Ste 1 Jacksonville, FL 32224
    3