Dr. Nathalie Phaeton, DDS

OASIS Pediatric Dental Care & Orthodontics and all the staff, from the receptionists, the accounting, to the dentist are unwelcoming, rude and are unfortunately dishonest! They made us pay for all the services on the treatment plan ahead of time, and they said that they would reimburse the money once my insurance pays. After I noticed that my insurance have already paid for all the claims, I went to their office many times asking for my money. They blame it on the insurance! I called my insurance and double-checked and my insurance confirmed that all the claims submitted by this office are paid for and my share is $0.00, just like it shows on my member account! OASIS is refusing to reimburse my money and sent an extra bill home on top of that. Note. Dr. Phaeton extracted my son’s tooth without our prior approval! My son is always Terrified and hated going to see this Dr! I hear him screaming all the time! They didnot allow parents’ presence while the Dr was working on my son’s teeth!

Dr. Phaeton is such a personable, friendly, and gentle dentist who is just perfect for children, and especially my child. I am so grateful we were referred to her practice.

Dr. Phaeton and her medical staff are excellent. Her adminstrative and support staff are awful. The bills and fees for service were never correct and they constantly failed to forward records. Kids never had dental pain but we as parents had a lot of unnecessary work to do.

Terrible Terrible Service. Dr. Phaeton is rude. My son (8) needed a tooth pulled and was put under the nitrous gas, which did help to calm him down, She extracted the tooth but when my son tried to talk I looked up to see what he wanted and saw that his extracted tooth was on the back of his tongue, he nearly swallowed it. I told her and she seemed pissed that I told her. Then my son asked if he could take a minute to breathe so she said yes and disappeared for 40 minutes, my son by now was on t