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Dr. Nilay Patel, DMD

Dr. Nilay Patel, DMD

Dentistry
15+ years of experience

Dr. Nilay Patel, DMD is a dentistry practitioner in Aiken, SC and has over 15 years of experience in the medical field. He graduated from Augusta University Medical College of Georgia in 2009. He is accepting new patients.

3.1 Star Rating
Based on 17 reviews 3.1 Star Rating (17 reviews)

Aiken Family Dentistry

341 Newberry St NW Aiken, SC 29801

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Dr. Patel's Reviews

Likelihood to recommend Dr. Patel

3.1
17 ratings, 9 with a written review
5 star
47%
47%
4 star
6%
6%
3 star
0%
0%
2 star
6%
6%
1 star
41%
41%

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Very Disappointed
Receptionist and Dr. Very very rude and only interested in payment and Insurance. Would not recommend to anyone
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Kenneth – Jun 13, 2024
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Big Mistake
NEW Please avoid! I received a crown from Dr Patel, but since day one I felt like it was loose. I went back several times and he would mock me saying that he could tell if it was loose. I left his practice and when I went to my next dentist, it was determined that there was decay beneath the crown. I ended up having an implant! All that could have been avoided if he put on the crown correctly the first time, or even listened to me when I said it was loose!
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 23, 2023
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Dr. Patel filled 3 of my teeth in November. The fillings caused horrible pain. He had to remove those fillings and replace them with a sedative. I was instructed not to bite down on anything with that side of my mouth, not to eat nuts... all through Thanksgiving AND then Christmas. I finally had the fillings re-done for the 3rd time earlier this month. I was supposed to go back today so that he could re-do one of the fillings again for the FOURTH time. Instead I got a second opinion. That tooth is now infected, the original filling was too close to the nerve, and I must now get a root canal followed by a crown! His mistake will cost me thousands of dollars.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Cynthia – Jan 20, 2022
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Patel is just ok, but they want you to pay whatever they asked. They seem to overcharge their patients under the table.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Terry Hunter – Nov 16, 2019
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Wow! Most comprehensive and thorough dental exam I’ve ever had. Dr. Patel and his staff explained everything carefully - and they actually made my appointment enjoyable. Full marks so far!!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Susannah Pask in Aiken, SC – Aug 29, 2018
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Very great doctor, very great staff. Hats off to Ms Melissa, I called her about 8 times today, she never got aggravated, she remained calm and professional on every call. She resolved my issue, in a timely manner. I absolutely love this dentist office and would refer them to anyone!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Ms Dobbs in Aiken, sc – Jan 15, 2018
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Office and billing staff are incompetent, they do not know what they are doing, no knowledge. They will charge you additional services without informing you of the cost. They do not bill your insurance properly. They will tell you that your balance is paid, and then send you an unexpected bill. They refuse to return your calls, even the office manager, very unprofessional. When I did finally speak to someone, she could not correctly tell me what the charges were for, I received different answers
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
3 others found this helpful
Helpful
Aiken, SC – Jun 29, 2017
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I really like my dentist, Dr. Patel and his staff! They are kind, courteous and have your best interest at heart. They are there for you when you need them, even on short notice, very accommodating.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Joyce Thomas in North Augusta, SC – Sep 15, 2016
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A previous patient of Dr.Holdorf which is an excellent dentist. Dr. Patel which I met while I was having a Implant placed by Dr. Holdorf seem very respectful and nice. Now with that being said he nor his office staff hold a torch to Dr. Holdorf and previous staff members. Staff is very rude. I would have never use Patel or staff if I would have known Patel was taking over business. Dr.Patel might want to get rid of staff and business would flourish. Wish Dr. Holdorf would come out of retirement.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
5 others found this helpful
Helpful
Jennifer W. in Aiken, SC – Jan 14, 2016
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About Me

biography

Dr. Nilay Patel, DMD is a dentistry practitioner in Aiken, SC and has over 15 years of experience in the medical field. He graduated from Augusta University Medical College of Georgia in 2009. He is accepting new patients.
  • Dentistry

  • Augusta University Medical College Of Georgia

    Medical School, 2009
  • English

  • Gujarati

  • Hindi

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Locations

Aiken Family Dentistry

Aiken Family Dentistry341 Newberry St NW Aiken, SC 29801
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