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Dr. Paul Matrullo, DDS

Dr. Paul Matrullo, DDS

Dentistry

Dr. Paul Matrullo, DDS is a dentistry practitioner in Cranston, RI.

2.3 Star Rating
Based on 19 reviews 2.3 Star Rating (19 reviews)

Practice

1280 Park Ave Cranston, RI 02910

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Dr. Matrullo's Reviews

Likelihood to recommend Dr. Matrullo

2.3
19 ratings, 7 with a written review
5 star
32%
32%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
68%
68%

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Worst dentist ever zerO stars
Stay away! Went in for 1 cavity feeling left with two fillings. Never was told I was getting two fillings until checkout. I then had to return the following week because I had a such a bad toothache from the filling he did. When I went back they removed the filling and replaced it with the silver filling, I told them I didn’t want that filling because i was concerned about the mercury in it and he shrugged off my concern and used it anyway. When I check my mouth the silver filling was on a different tooth then the one he filled the prior week. I now have 2 additional fillings that I didn’t even need. I had to make an appt elsewhere to remove the silver filling as im now on 2 weeks with a headache because of the poor work. I never had a lasting headache after any dental work. And he will numb you without warning and you’ll be numb for 8 hours later. Horrible person and practice! Stay away stay away stay away!
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Mar 06, 2023
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Had an appointment at 9:30am. I arrived at 9:25am and checked in with receptionist. I gave my name and appointment time and she took my temperature and said “we will be with you shortly”. Understanding that offices are short staffed and everything is slower than usual, I did not find it unusual that it was taking longer than usual. At 10:20, after patient after patient walked in, got served, and left, I finally asked what was going on. The woman looked at me and said,”well, your appointment was at 9:30”. I fold her I was sitting here, right in front of you for over an hour. Not one person apologized. Receptionist said they could take me at 11, but by this point I couldn’t stay one more second. Poorly run establishment, not a patient centered dentistry. Bottom line: spend more money and get sub par treatment.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Long wait times
Helpful
PD – Jan 17, 2022
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I do not like him. I will not go back.
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
2 others found this helpful
Helpful
Apr 18, 2021
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this dentist office has many unprofessional extremely rude people and I also have a failed crown that I'm trying to get fixed by the man who put it in, which is Doctor Paul Matrullo Sr. I personally would not recommend this dentist office for many reasons. They treat blacks alot different then they treat whites based on my observation, typical New England behavior by privileged white folks.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Gina Barnes – Feb 25, 2021
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He is miserable to his assistant which makes it very uncomfortable and everything is about money and how much big work he can do. I went to another dentist and he didn’t say I needed any crowns. Dr. Matrullo said I needed at least 4 more (I already did 2). The new dentist immediately looked at my teeth and told me he can make them look much better. One appointment and less than $100 later, my front teeth look amazing! I couldn’t believe my eyes. He fixed all of the messy work Dr. Matrullo did. Do yourself a favor and go somewhere else.
What went well
No results
What could be improved
  • Office environment
  • Appointment was rushed
1 other person found this helpful
Helpful
Marissa – Sep 02, 2020
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Always explains what work needs to be done, but doesn't push if you have reservations or lack of money to do repair.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 22, 2018
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One of the worst dentisti i've ever been to some how he over looked my gum disease I'm sure he knew about many times i've told him I had problems with my teeth that they were all hurting and I didn't know why he ignored my complaints and refuse to do anymore work on my mouth because my insurance ran out this was his response to me when I told him I had more dental problems that needed prompt attention because of his failure to help me it cost me 4,000 to fix my teeth don't go to this dentist
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Suzanne in Cranston, RI – Oct 03, 2017
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About Me

biography

Dr. Paul Matrullo, DDS is a dentistry practitioner in Cranston, RI.
  • Dentistry

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Locations

Practice

Paul J. Matrullo DDS PC1280 Park Ave Cranston, RI 02910
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