Dr. Paul Yates, DDS

Phenomenal dental surgeon

Arrived at my appointment on time. However, I had to wait twenty minutes before being seen by Paul Yates. Aspen Dentistry requests patients to be on time, The door swings both ways. My info was not entered in the system. The nice young lady went next door to pick up the mail and low and behold my letter was never opened. Which was not her fault. Dr. Yates needs to learn to listen to what the patient is saying and stop making assumptions and not be a fake but be real. He needs to learn customer service skills. Very uptight when a patient has knowledge about the procedures. Learn not to talk over his patients and let the patient finish their sentence, He had the nerve to say you can go because I stood up to him. Common sense, respect and manners go a long way. I was not going to let him do any work in mouth especially being not trustworthy. More concern about making money. Do factory dentistry. I only went to him because his staff personnel said he was nice which is not true.