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Dr. Rafya Sandhu, DDS
Dentistry
Dr. Rafya Sandhu, DDS is a dentistry practitioner in Westbury, NY.
3.3 Star Rating
Based on 14 reviews 3.3 Star Rating (14 reviews)
Practice
91 Post Ave Westbury, NY 11590Compare Dr. Rafya Sandhu, DDS with other Dentistry Practitioners near you
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Dr. Sandhu's Reviews
Likelihood to recommend Dr. Sandhu
3.3
14 ratings, 7 with a written review
5 star | 57% | 57% |
4 star | 0% | 0% |
3 star | 0% | 0% |
2 star | 0% | 0% |
1 star | 43% | 43% |
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If I could give this place a 0 I would. The front desk recptionist here that sits to the left as soon as you come in is an incompetent liar. Her job is to tell people their copayments, but she is even unable to do that. She lied and said that she told me that I would have a $185 copayment my next appoinment. She never told me that , and I did not have the money with me. I drove 40 minutes there and had to get childcare just to be told they can’t bill me or do the work. I have always payed my bill here, and never had an issue. I tried to explain this to Dr. Sandhu , who is very unprofessional. Her response was “ why don’t you call your husband to send you the money, that can’t be that hard”. I even tried to explain to her that’s not the point. She doesn’t know me or my life.If I were aware of this co-payment I would be better prepared.Please , please , please do not waste your time with this place. Dr. Sandhu rushes your dental work anyway. I really should have read the reviews before coming to this place. They hire non-english speaking receptionist so that they can pay them less. Meanwhile they are horrible communicators.
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Regine Saagber – Nov 21, 2024
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The office looked old but clean. The waiting room is nice, small and looks recently renovated. Dr. Sandhu seems very tired and done. She did not introduce herself to me as I'm a new patient. She came in with full gear on. Could not even see her face. I had to look hard to find her eyes. Not even kidding. Post COVID 2023. And COVID or not, if I cannot see even your eyes, how do I know who you are. That was the 1st red flag. She did not explain anything. Dis not tell me what she saw or didn't see in the X-rays. Did not tell me what she was proceeding to do next. I had to ask her. She does the teeth cleaning herself. When she was done she just put it all down, told me to rinse my mouth and walked out. I actually asked: that's it? The assistant answered me because she was already gone. Then the assistant proceeded to push on making an appointment for next week for a follow-up. I said no three times before she dropped it. I'm not going back! My teeth don't even feel clean.
What went well
No results
What could be improved
No results
Helpful
Nov 03, 2023
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Great!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Robert Franzese – Dec 06, 2019
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I have used Dr. Sandhu for two years ago. Not only is she the best dentist I have ever had, she makes me look forward to visit her. She is a perfectionist is does everything she can to make you comfortable. She also is a wonderful human being. She truly is here to make the world a better place.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Greg Balestrieri – Oct 31, 2019
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No recomendable para ningun Hispano, el servicio del staff deja mucho que desear, en mi caso la secretaria me amenazo con madarme a cobro juridico por dos dias de mora en pagar un servico, ademas lo hizo violando los derechos como paciente mandandomelo decir con otra persona. Ella tenia mi numero de telefono y nunca me llamo a decirmelo.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
jm in south hempstead, NY – Dec 04, 2018
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I chose Dr. Sandhu for my invisalign needs. This is a long and expensive procedure so choosing the right dentist is key. Dr. Sandhu was very knowledgeable and honest during my initial visit. She did not try to up sell me or convince me to choose a costly action plan. She was very honest and told me exactly what I needed to do and for how long. I ended up saving a lot of money and time and got the results I wanted! Very few doctors these days are honest and upfront so it was a breath of fresh air
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Tanvir S in Cary, NC – Oct 06, 2016
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I had to go for a cleaning and chose Dr. Sandhu based on her great reviews...i was not disappointed. I was able to easily make an appointment and when I arrived the wait was very quick. Dr. Sandhu was professional and facilities were very clean and modern. I will be using her for all my dental needs from now on!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Malaikah S in Cary, NC – Oct 06, 2016
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How was your experience with Dr. Sandhu?Overall Patient Satisfaction
14responses
Likelihood of recommending Dr. Sandhu to family and friends is 3.2857144 out of 5
About Me
biography
Dr. Rafya Sandhu, DDS is a dentistry practitioner in Westbury, NY.Dentistry
English
Russian
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Locations
Practice
Rafya Sandhu Dental PC91 Post Ave Westbury, NY 11590
Office3742 72nd St Jackson Heights, NY 11372