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Dr. Robin Lents, DDS
Pediatric Dentistry
Dr. Robin Lents, DDS is a pediatric dentistry practitioner in Florence, AL.
1.8 Star Rating
Based on 15 reviews 1.8 Star Rating (15 reviews)
Practice
640 Cox Creek Pkwy Florence, AL 35630ADVERTISEMENT

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Dr. Lents' Reviews
Likelihood to recommend Dr. Lents
1.8
15 ratings, 5 with a written review
5 star | 20% | 20% |
4 star | 0% | 0% |
3 star | 0% | 0% |
2 star | 0% | 0% |
1 star | 80% | 80% |
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Stood outside in the hot sun with 4 other families waiting to get in after they closed for lunch. Our appointment was 2:00, and we waited until after 3 to go back. Hygenist was rude to my child about doing xrays. She said "he can't do it." I said, of course he can do it, I will go back with him. She said "fine"rudely. The decor was cute, but the hygenist and the dentist were extremely surly. I would not want to bring my pet here, much less my child. Never again. Robin Lents was not kind at all.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
1 other person found this helpful
Helpful
Run Away in Florence – Jun 25, 2018
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Dishonest. Dentist is not friendly. Rather than trying Novocaine first, a mixture with Demerol was given then nitrous oxygen on my 8 yr old. They specifically said they can't because they could need to reschedule if sedation was needed and would lose out on a sedation appointment. Obviously they are more concerned with money than patient care and safety. Also performed unnecessary dental work. They tried forcing me to wait in the waiting room for my child.. DO NOT GO HERE
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Dec 23, 2017
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Dr. Lents provides terrific care for my three children. She and her staff are friendly and patient. I appreciate the time Dr. Lents spends explaining the procedures my children need and she is very willing to answer any questions I have. I would definitely recommend Dr. Lents to anyone looking for a pediatric dentist.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Phil Campbell, AL – May 19, 2017
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They would not allow me to come back with my daughter while she was having nitrous gas with two fillings.
What went well
- Office environment
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Talladega, AL – Sep 14, 2016
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I took my 2 year old to see Dr. Lents for his very first dental visit. I never made it back to the examining room. We were a first of many appoint. right after their lunch break, and we waited 2 and a half hours before I finally took my child and left. They finally told me as I was walking out the door that they had problems billing my husbands insurance and that is why there was a delay. Which I had already asked before I made the appoint. if they took his insurance so I dont understand that
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
8 others found this helpful
Helpful
christy in Waynesboro, TN – Feb 07, 2016
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Leave a review
How was your experience with Dr. Lents?Overall Patient Satisfaction
15responses
Likelihood of recommending Dr. Lents to family and friends is 1.8 out of 5
About Me
biography
Dr. Robin Lents, DDS is a pediatric dentistry practitioner in Florence, AL.Pediatric Dentistry
Healthgrades Tips for Getting the Best Dental Care
Locations
Practice
Shoals Pediatric Dentistry P.C.640 Cox Creek Pkwy Florence, AL 35630