Dr. Sam English II, DDS

Staff were unprofessional and argued with one another in patient areas. They were yelling at the top of their voices and made me uncomfortable. Since there are multiple locations, figured I would switch from Hopewell to Colonial Heights since it is nearby. The same thing, as the officer manager was there on that day as well and she would go back and forth between locations. Did not return because I didn't want to hear arguing when I was already nervous seeing the dentist.

My brother has stage 4 cancer. I personally got him to this office in West Point. He simply needed one tooth extracted to allow him to continue eating This basically would have come out with dental floss I was told. His dexterity doesn't permit him to floss. This dentist did not have the common courtesy to even come out of his office and speak with me or my brother. Also he is hearing impaired and did not hear the dental assistant say open your mouth wide. My brothers oncologist walked us out to our car, helped my brother into the car hugged him and wished us us a Merry Christmas. How wonderful there are still doctors of such compassion.

Waited for three months for an appointment, received a confirmation text message, get there today, not on the list. I just get a "sorry about that, not sure what happened, we'll get back to you in a week or so with a new appointment". Terrible. A child with a cavity and taken out of school for the appointment, uhhg. Moving family to a new dentist!

Excellent

This is the worst dental practice imaginable. They seemed nice enough, but then they lost key staff in early 2022, and the Williamsburg practice basically fell to pieces. In my case, they put a crown on a tooth that either was, or immediately became, infected. When I complained about severe pain, Dr. Lazar (Dr. English's colleague) only looked at the bite but failed to notice a dental abscess (which can be a life-threatening condition when untreated). I finally quit the practice and my new dentist immediately saw the problem, put me on antibiotics, and sent me to an endodontist. Then I got a bill for $1,050 from Sam English for the crown in question. He refused to reduce this charge and so I paid it but under protest. I hope that my story can prevent others from suffering as much as I did in this truly terrible place.

If anyone is looking for a dentist, avoid Dr. English in Williamsburg and West Point. I have been having issues with a billing problem that they admitted was their mistake 6 months ago. They won't call me back no matter how many messages I leave them and actually went to the office twice in the last month trying to get this resolved. They said they would get back to me 2 weeks ago and Saturday I got notified they sent me to collections. I called today and asked to speak with Dr. English himself and was told by a lady in his office that he never calls anyone back so good luck. What a way to run a business!

I would not recommend this practice to anyone. From the first appointment we had my husbands hygienist treated him terrible and argued with him about the time the appointment was scheduled by their staff. He had a root canal done only for it to crack after being done. None of the X-rays I had done turned out. Would definitely not recommend!!!!!!!

Truly the worst dentist office I have ever visited. Employees do not care about the wellbeing of the patient and want everything done on their own time. Terrible dentistry environment