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Dr. Thomas Herrick, DDS

Dr. Thomas Herrick, DDS

Dentistry

Dr. Thomas Herrick, DDS is a dentistry practitioner in Lacey, WA. He is accepting new patients.

4.8 Star Rating
Based on 205 reviews 4.8 Star Rating (205 reviews)

At a Glance

  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • TrustworthyPatients said this doctor is trustworthy. See reviews

Experience Check

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Dr. Herrick's Reviews

Likelihood to recommend Dr. Herrick

4.8
205 ratings, 10 with a written review
5 star
88%
88%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
3%
3%

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Very knowledgeable hygienist staff. The Dr is thorough,knowledgeable and considerate when giving care. ExplIned everything to me so I know why a problem happened and how to are for my teeth properly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Katie – Nov 20, 2024
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Always personable and efficient. I have been a patient for many years and intend to remain with Tom and his staff. Never been disappointed. If your looking for a new dentist, I highly recommend Thomas Herrick.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rick – Sep 10, 2021
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I recently saw Dr Herrick, Andrea and Fay for a routine cleaning, of which their front office staff, unexpecting my request, quickly fit me in. I travel a lot for work and had been overseas for five years, prior to that I had been a patient of Dr. Herrick. Again, upon returning and having not had a cleaning over the last year due to COVID I wanted to get seen, as I’m leaving again in two weeks. Not only did Andrea do an amazingly pain free cleaning and assessment, she did so without and condescension and with the utmost sincere care. I was blown away. Andrea identified a crown that showed signs of failure and Dr. Herrick confirmed. Knowing my schedule, despite the long lapse in care at His office, Dr. Herrick and Fay fit me on on the spot to take care of it. I cannot echo how excellent their customer service is. I am a patient for life. From the front office to the back office Dr. Herrick and team are amazing.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
G Dorsey – Mar 12, 2021
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Always great! Admin Staff is friendly and knowledgeable. Hygienists are excellent and the doctor is professional and funny.
What went well
No results
What could be improved
No results
Helpful
Oct 19, 2019
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Dr herrick is not concerned about his patients at all. His total focus is maximizing his income.
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
olympia, WA – Oct 06, 2018
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If I could give zero stars I would. He drilled into a HEALTHY TOOTH. NOW MY TOOTH IS GONE!!!! Had 2 fillings done, both came out within 6 months. STAY AWAY FROM HIS NEGLIGENCE!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
NONE in Tumwater, WA – Jul 10, 2018
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Great experience. Very thorough and professional. He fixed a problem that I had been experiencing that my previous dentist could not figure out. Thank you!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alex J. in Olympia, WA – Sep 23, 2016
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When my daughter had some work done and was in pain after a few hours, she called to have Dr. Herrick check it out but was told she would have to wait 5 days before he could see her. When I tried calling, I got the "we are busy , please leave a message recording". I left my message, 3 weeks ago, no one returned my call. Just because I live out of state is no reason NOT to return a phone call. I suggested to my daughter to find a dentist that has a staff that knows how to return calls.
What went well
No results
What could be improved
  • Staff wasn't friendly
5 others found this helpful
Helpful
Joe in Dayton, Ohio – Sep 20, 2016
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Dr. Herrick is a great dentist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Ina in Olympia, WA – Jul 01, 2016
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I have been charged $50 for missing an appointment I did not make and they cannot provide any proof for me that I did make it. I now have to write a letter disputing this claim in case they send it to a collection agency. Patients beware of this tactic. They have lost a patient over their deceptive ways.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
9 others found this helpful
Helpful
JohnB in Olympia, WA – May 25, 2016
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About Me

care philosophy

Over the past two decades, the office of Thomas J. Herrick, DDS has built a solid reputation in the Lacey, WA community for providing family-oriented, high-quality dental care. Our mission is to enhance our patients' quality of life through dentistry....read more

biography

Dentistry means a lot to me. I feel privileged to work in a profession where every day I am able to make a positive impact on people's lives. To improve patients' dental health, and thus their overall health, is the true reward of my profession,...read more
  • Dentistry