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Dr. Tina Marshall, DDS

Dr. Tina Marshall, DDS

Dentistry

Dr. Tina Marshall, DDS is a dentistry practitioner in Clinton Township, MI. She is accepting new patients.

2.5 Star Rating
Based on 24 reviews 2.5 Star Rating (24 reviews)

Practice

40340 Hayes Rd Clinton Township, MI 48038

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Dr. Marshall's Reviews

Likelihood to recommend Dr. Marshall

2.5
24 ratings, 15 with a written review
5 star
33%
33%
4 star
0%
0%
3 star
0%
0%
2 star
21%
21%
1 star
46%
46%

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Horrible office and staff
They perform dental negligence and bill your insurance company for more work than they have done, They will split visits into multiple appointments so they can collect more insurance money also while giving you defective work so you have to go back and they can rebill the insurance company again and again. This office and the entire staff needs to be investigated by the feds.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Apr 03, 2025
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Gaslit over failed work
I had a very poor outcome for cosmetic work that will cost me tens of thousands of dollars to have fixed by another dentist. I was gaslit when I pointed out the problem, and as a result, I will lose precious teeth. You may think you're saving money with Dr. Marshall, but the price could wind up being VERY high. Avoid.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • I didn't feel respected
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Nov 21, 2024
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I feel like I've been conned
I wasn't going to spend my time writing a review, but she sent a message asking me to.I have a chipped front tooth which she repaired. I repeatedly had a problem with the repair, and I paid for it to be fixed more than once. I feel like she should fix her own work without charge, but I wanted it fixed so I paid.After fixing it a couple of times. she mentioned that she could do something else. She never said what that something else was, or what it would cost but this last time I asked her if she could do something else so I didn't have to keep coming back. I had been quoted $34 for the initial repair. She did 'something else' without discussion to hopefully fix it for good. Only after the work was done she told me it would cost more than 5X what I was initially quoted. I paid the full amount, even though they had not billed my insurance yet. They promised that if my insurance paid I would get a refund. My insurance paid most of it, but guess what - NO REFUND IN SIGHT.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
  • Long wait times
4 others found this helpful
Helpful
Chippy – Nov 03, 2024
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Office professionalism scheduling
They overschedule, it takes hours to get through an appointment with waiting in lobby then the room and then again while people come in and out. They keep cancelling appointments and moving them out farther and farther. It is a MESS!!!! They used to do orthodontics every day then moved it to Thursdays and Sundays now only Sundays when the doctor shows up. No options when you already have the braces on and prepaid!!!!
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
May 19, 2024
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Fictional Dentistry
Was told i had an abscessed tooth which I didn't have. Was told I needed a root canal for said tooth which I didn't need because there was no abscess Was told Icould have all of my teeth crowned for 21,000 dollars then was told that this procedure could be done for 8,000. All of this when I went in for a routine cleaning. Felt like I was in the presence of high pressure sales ladies. On theupside, they were all very good looking, young, and they smiled like zombies. Iwould not recommend this practice
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Ed – Mar 20, 2024
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Beyond poor business practices
I have waited hours past my appointment times, forgotten about in the chair. Normally I don’t review but I am appalled at how rude the staff is and unaccommodating. If you have an appointment any time of day or any day of the week - you will wait 1-2 hours or more past your appointment just to be seen. Severe scheduling issues and total disrespect. I cannot warn anyone enough of this practice. When upset after long wait times I am told I don’t understand how restaurants and medical practices operate, even though this is a dental office.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Mar 15, 2024
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Extremely unpleasant experience
After having excellent orthodontists and dentists in the past (before moving) for 3 years of braces, plus wisdom tooth extraction, root canal/crown I can say from experience this was the most horrendous, painful, awkward dental visit I ever had.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Oct 31, 2023
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Don't be fooled by the music. Skills matter.
Don't be fooled by the music! Problems are ignored.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Feb 11, 2023
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Their staff and the dentist herself is ok but the wait time is no joke. Plan to be there at least 2-3 hours. They always overbook! Plus don’t get any ortho treatments with her. They have additional fees on top of what you’re already paying for. I have to say that my braces did cost way cheaper here compare to the orthodontist I’ve consulted with before but you honestly get what you paid for. Don’t expect great services/treatment from them esp if you’re an ortho patient. You’re least priority even if your appointment was made before someone who’s coming in for regular dental care. I don’t recommend this place and I feel like the only real reason why people love this place is because of all the free snacks/toys.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 others found this helpful
Helpful
Joyce – Jul 06, 2022
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Fantastic!! Between my three kids and me, I've been in to see Dr Tina and her staff about four times in the past three months. Dr. Tina is a treasure. Very knowledgeable and caring with her patients. I've met at least six of her team members, and each of them follows her leadership. Each is very patient, caring, calm, and proficient. My three young kids love coming here, and so do I. A very relaxing and friendly environment. I don't see us every switching dentists again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jon – Oct 21, 2019
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Phenomenal dentist! So gentle and helpful. Going to Dr. Tina for years and she’s the best dentist I’ve EVER had. Her office is very KID FRIENDLY.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Alexandra in Bloomfield, MI – Feb 22, 2019
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Professional and friendly. Staff is polite and efficient.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tim in Oxford, MI – Dec 19, 2018
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takes good care of my teeth does what she said needed to be done
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Ortonville, MI – Jun 16, 2017
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The office is really nice and clean and she really makes sure to make my whole visit pain free.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Christine in Lake Orion, MI – Dec 22, 2016
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patient with Dr Marshall over 20 years. Since the change in the office, very poor service. Staff is rude, and level of care has greatly suffered. Do not recommend.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Kevin in Auburn Hills, MI – Dec 09, 2016
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About Me

biography

Dr. Tina Marshall, DDS is a dentistry practitioner in Clinton Township, MI. She is accepting new patients.
  • Dentistry

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Locations

Practice

Office40340 Hayes Rd Clinton Township, MI 48038
1
Tina M Marshall DDS PC2951 S Baldwin Rd Lake Orion, MI 48360
2