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Dr. Valerie Preston, DDS

Dr. Valerie Preston, DDS

Dentistry

Dr. Valerie Preston, DDS is a dentistry practitioner in Raleigh, NC. She is accepting new patients.

4.9 Star Rating
Based on 47 reviews 4.9 Star Rating (47 reviews)

Practice

8320 Falls of Neuse Rd Ste 101 Raleigh, NC 27615

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Dr. Preston's Reviews

Likelihood to recommend Dr. Preston

4.9
47 ratings, 4 with a written review
5 star
94%
94%
4 star
2%
2%
3 star
2%
2%
2 star
0%
0%
1 star
2%
2%

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I had a HORRIFIC EXPERIENCE at Dr. Preston's off.
Dr. Valerie Preston is the MOST EXPENSIVE DENTIST I've EVER ENCOUNTERED IN MY ENTIRE LIFE, based on 'dental cleaning prices' alone! This practice is rather 'sneaky' in my opinion, and so they were NOT upfront about their EXORBITANT fees. Long story short, they did 1 SUB-PAR 'cleaning' on me, billed my insurance company incorrectly, ALLEGEDLY doing 'periodontal maintenance' FIRST, then allegedly doing a 'deep clean' AFTERWARDS! That's backwards! They FAILED to adhere to the insurance company's 'waiting period guidelines,' etc. Ultimately, AFTER getting an ALLEGED poor quality 'deep clean,' and ONE ALLEGED 'periodontal maintenance session' on HALF MY MOUTH, I had to 'cut ties' with Dr. Preston, as I realized I had been duped and taken advantage of financially...all to the tune of $659.50 billed to my dental insurance company, & ANOTHER $750.00 BILLED TO MY CREDIT CARDS! Had I gone back to have the other side of my mouth 'cleaned,' it would have been ALMOST $800.00, an INSANE AMOUNT!
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Mar 20, 2025
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“Dr Val” has been our family dentist for 18 years. She excels in her profession and surrounds herself with a great team. Nothing but positive experiences over the years from cleaning to crowns.
What went well
No results
What could be improved
No results
Helpful
Kevin H – Aug 27, 2023
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Good quality care and attention to detail. Friendly staff and very good with communicating what the situation is and exactly how they are going to remediate the problem. Dr. Preston is very meticulous and throrough, and not one to cut any corners. Considering what my teeth were, and following a very detailed treatment plan, the results were stunning. In my past experience with dentists (especially with major restoration), the costs are a little pricey. However, it's the old "you get what you pay for", and if there are any issues/conditions down the road, she aggressively rectifies the problem. Highly recommended.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Bruce H – Jan 16, 2021
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Hello my name is Adam. I hadn't been for dentist treatment in a few years. I had a great experience at Dr. Preston's dental practice. The staff was absolutely the best ever. It was a very pleasant 2 visits.. They make sure your needs are met. I had to get a tooth pulled. It Was'nt bad at all. They make sure you are in no pain. Also that you feel completely comfortable. They will work with your budget and offer many options as payment method. I was so impressed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Adam in Raleigh, NC – Apr 30, 2016
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About Me

care philosophy

You’ll smile for so many reasons when you become a patient at Dr Valerie M Preston DDS. Your dental visits will become times of rejuvenation and restoration for your smile. Your teeth, gums, and mouth are healthy again and you’ll smile....read more

biography

With an artistic eye for detail, Dr. Preston creates beautiful, naturally radiant smiles for the Triangle’s most select and highly-demanding clientele. She is a graduate of the University of Maryland at Baltimore Dental School, after receiving...read more
  • Dentistry

  • Pediatric Dentistry

  • Endodontics

  • Cosmetic Dentistry

  • University Of Maryland

    1994
  • Ohio State University

    Undergraduate School, 1989

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Locations

Practice

Office8320 Falls of Neuse Rd Ste 101 Raleigh, NC 27615
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