Dr. Zina Alathari, DMD

I have been a long time patient of Dr. Alathari - about 20 years. Her expertise and bedside manner are excellent. I have never had reason to doubt her recommendations. In fact, she recommended I not wait too long to get a root canal in an infected molar during a recent visit and sure enough, I started to develop pain a week or so later and had to schedule treatment with my endodontist.

Pros: The staff was friendly. When I accidentally cancelled my appointment the morning before, they were able to still see me despite the mix-up. Also, when the filling they gave me still felt sharp with my retainer in place a few days later, they didn't make me wait to sand it down. Cons: Many: - They told me prices for services based on a dental plan that is not mine, although they had my plan member number and the directory readily available to them to accurately quote me the right prices. - When my exam and filling went long, they told me to come the next day to finish This would be fine, except that they went on to charge me and my insurance for two exams, using up the only two exams my insurance would pay for, when the services done were only one exams over two sessions. - After telling me at least four times they would correct this, they never did until I finally submitted an official grievance through my insurer. You should do what you tell your customers you will do.