Pleasanton Physical Therapy

The Pleasanton office suggests that patients cancel their appointment or they will charge $75.00. On the day of my appointment, I was sick and feeling dizzy. I called immediately that early Monday morning to cancel which was no problem. Unfortunately, I was billed for cancelling the appointment anyway.Another MAJOR drawback is their billing department in Walnut Creek. The service for PT was only rendered for one month and stopped in early March. Till this day (which is almost the end of the year) the billing department is still sending me bills in increments. I would show up on time 5 minutes before my appointment, check in and wait to be seen. I would wait for 7 to 10 min and ask the front desk if my physiotherapist is aware of my arrival. What I would notice passing the office is that the physiotherapists (not the PT assistants) are gathered and chatting away in their daily gossip. I sat in the room close to the office where you can listen to their conversations.