Luminis Health Primary Care Crofton

I am sitting here watching my husband in severe pain!!! I have been a long time patient since 91! Only till my NP left in Jan. everything has gone to the pits! We had our established visit w/NP (sweet) however, NO ONE ever* calls back! EVER! We feel deserted, neglected & thrown to the wolves & not sure what the heck to do!? Husband had MRI, (severe fracture of his t2 pressing on spinal cord!) Then had Cat scan w/dye (which report is stating possible MASS & gave measurements! That was TWO weeks ago! Today is end of day Thursday, tomorrow FRIDAY and we have been calling THEM since monday and several times a day! Totally UNACCEPTABLE! Now Im angry! I tried giving benefit of the doubt but its beyond time we should have had some type of explanation, another referral and it should NEVER take more then two days to return a call especially with our having to leave several messages day in and day out! And now during the midst of whats going on we have NO time to find a new doctor! Neglect!

This is out of the norm for me to post a review for any business, but I believe this is a must due to this practice’s unprofessionalism. My family has been with this practice for over a decade and a half; within the last couple of years, it seems to have plummet. Initially, it was so hard getting ahold of the office via phone that we had to drive to the office to speak to someone. Recently, my daughter had blood work completed and the nurse practitioner (Ms. Maire Yasin) coded one of the tests incorrectly. Ms. Maire Yasin did not know the codes had changed sometime last year; therefore, this erroneous coding generated a charge. My daughter, being young and naive in this process, but responsible paid the bill she received. Again, we had to call this office 10+ times; some calls were answered with a response that Ms. Marie Yasin would call us back, it has been several months with not one return call. We even dropped off the bill showing the charge, as the office requested. Such a shame!

If I could give zero stars I would. I have been without my medication for 8 days and counting. I don’t know when the refill will be processed. I have been a long time patient at this practice for over 5 years and when my previous Nurse Practitioner left everything spiraled out of control. I have been hung up on, lied to, ignored, forgotten, and disrespected by this practice. Stay FAR away from this practice and Luminis Health in general!