Eye Institute Of Austin

Dr. Feuerman did my cataract surgery and the whole process was smooth and efficient. He is a great surgeon and the office personnel are friendly and caring. Highly recommend them

My ophthalmologist and his assistant were good, thorough. (Reception leaves something to be desired, though, as concerns courtesy and conveying information.)I've never worn glasses but ended up with a prescription. I asked about the on-site glasses service, part of Eye Institute, and was directed to them.EIAustin is in network for me, as concerns insurance. The glasses service, no--which I was NOT told. I was given an itemized bill and told I'd need to file a claim.Now, I have a $960 bill for glasses that I am overwhelmingly responsible for. (My insurance will reimburse up to $120.)I called and asked about the return/refund policy and was told returns are not accepted.It feels like a GRIFT. At best, it's a reckless, unforgivable disregard for people's financial realities. I would NOT recommend Eye Institute, and though I liked my ophthalmologist and his assistant, I will now go elsewhere for my eye care needs.