Lakewood Family Health

scheduled, as a new patient with this office. Subsequently, both of my kiddos became sick and needed to stay home from school in addition to going to see their providers. I called Lakewood Family Health to inform them of this (a day before my appointment, during business hours) asking if I could reschedule due to my kiddo’s health. They said that they would charge me a 50 dollar fee for rescheduling (whether I cancelled or not). They suggested that I put my kids in the car with me (SICK), and still attend appointment, if I wanted to a kind the 50 dollar fee. I could not believe this was the response and that they would still charge me 50 dollars. The front office staff evidently confirmed with her manager that this was the protocol they would choose to follow- to have 2 sick kids in a car and/or charge 50 dollars for a rescheduling or cancel. Unfortunately this is very telling that money takes priority over health and family for sure.