CHI Health Mercy Council Bluffs
CHI Health Mercy Council Bluffs is a medical facility located in Council Bluffs, IA. This hospital has been recognized for Patient Safety Excellence Award™ and Critical Care Excellence Award™.
Patient Experience Rating
3% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Specialty Clinical Quality Awards
Critical Care Excellence Award™ (2025)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2025
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hysterectomy
In Hospital
Complication Based Ratings
Vaginal Delivery
In Hospital
C-Section Delivery
In Hospital
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Total Hip Replacement
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceCHI Health Mercy Council Bluffs
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Discharge Information
Percent of patients who said they were given information about recovering at home
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
CHI Health Mercy Council Bluffs
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 23 2025
Review for Dr. Feilmeier
I found him dismissive and unwilling to 'listen' to me. He didn't run any tests or examine me. I felt he had already decided that because I'm a woman, I was a complainer, and he didn't want to be bothered with me. I have genuine pain that interferes with my life, it's not in my head. The visit was...
Apr 18 2025
Review for Dr. Kenik
Great Dr spent time discussing what was needed Regarding any of my eye concerns
Apr 16 2025
Review for Dr. Feilmeier
Friendly enough the first visit. He had his scheduling nurse contact me for a procedure, which kept me off my feet off for six weeks, and I certainly would not nor could not do. I was told that in order to find out whether an alternate procedure could be covered by general anesthesia. I would need...
Apr 15 2025
Review for Dr. Wegner
So disappointed in this office. Needed FMLA paper work done to help my son keep his job but yet Dr Kricsfeld refuses to help him. Once I trusted him with my husbands life in his hands and now I this. Wow you should be ashamed of yourself. I'll be happy to my take my care somewhere else.
Apr 15 2025
Review for Dr. Kricsfeld
Location
CHI Health Mercy Council Bluffs
Frequently Asked Questions
Where is CHI Health Mercy Council Bluffs located?
CHI Health Mercy Council Bluffs is located at 800 Mercy Dr, Council Bluffs, IA 51503. Find other locations and directions on Healthgrades.
Has CHI Health Mercy Council Bluffs won any recent awards from Healthgrades?
Yes, CHI Health Mercy Council Bluffs has been awarded with Patient Safety Excellence Award™ and Critical Care Excellence Award™ in the past two years.
Is CHI Health Mercy Council Bluffs highly rated with patients?
70% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does CHI Health Mercy Council Bluffs score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at CHI Health Mercy Council Bluffs?
Phone number, appointment information, and directions can be found on Healthgrades CHI Health Mercy Council Bluffs profile..
How does CHI Health Mercy Council Bluffs rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Everyone was wonderful. Very friendly and kind Dr fellmiere spent lots of time explaining things and answering questions. Best eye doctor I’ve ever seen