Baystate Franklin Medical Center
Baystate Franklin Medical Center is a medical facility located in Greenfield, MA. This hospital has been recognized for Patient Safety Excellence Award™.
Patient Experience Rating
4% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaystate Franklin Medical Center
National Average
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Baystate Franklin Medical Center
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 25 2025
Review for Dr. Hyde
Very condescending. Actually pretended to feel a pulse in my foot which was offensive as if I did not know where the pulses were located. This is quite dangerous. I saw this man and Hatfield a few months ago and have been to another orthopedic surgeon since. Misdiagnosed by this doctor. Be careful
Apr 25 2025
Review for Dr. Hoffman
He is friendly, professional and compassionate. He takes the time to explain what is happening in the body in terms i understand.
Apr 24 2025
Review for Dr. Greenbacher
it was a very good Doctor patient interaction on health concerns. I feel i can fully trust Dr Hyde to do make the right decisions on my ongoing care.
Apr 23 2025
Review for Dr. Hyde
Location
Baystate Franklin Medical Center
Frequently Asked Questions
Where is Baystate Franklin Medical Center located?
Baystate Franklin Medical Center is located at 164 High St, Greenfield, MA 01301. Find other locations and directions on Healthgrades.
Has Baystate Franklin Medical Center won any recent awards from Healthgrades?
Yes, Baystate Franklin Medical Center has been awarded with Patient Safety Excellence Award™ in the past two years.
Is Baystate Franklin Medical Center highly rated with patients?
58% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baystate Franklin Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at Baystate Franklin Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Baystate Franklin Medical Center profile..
How does Baystate Franklin Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Jacqueline Hyde is a Fantastic doctor she makes me feel good every time I go for a visit with her