UMass Memorial Medical Center
UMass Memorial Medical Center is a medical facility located in Worcester, MA. This hospital has been recognized for America’s 100 Best Hospitals for Coronary Intervention Award™, Cardiac Surgery Excellence Award™, and more.
Patient Experience Rating
6% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologySpecialty Clinical Quality Awards
America’s 100 Best Hospitals for Coronary Intervention Award™ (2025)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Cardiac Surgery Excellence Award™ (2025)
Superior clinical outcomes in heart bypass surgery and heart valve surgery
Pulmonary Care Excellence Award™ (2025)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Defibrillator Procedures
In Hospital
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Cardiac Surgery Excellence Award™
2025
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Pulmonary Care Excellence Award™
2025
Complication Based Ratings
Spinal Fusion
In Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Complication Based Ratings
Carotid Procedures
In Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Peripheral Vascular Bypass
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceUMass Memorial Medical Center
National Average
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
UMass Memorial Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 16 2025
Review for Dr. Alape Moya
In my experience with my dad’s care under Samantha, she has a terrible bedside manner. During multiple visits, she often dismissed his symptoms and concerns, twisting his words into something else altogether, making him feel unheard and belittled. This approach felt like medical gaslighting, which...
Apr 12 2025
Review for Dr. Willford
62 year old male...I came to Dr. Chang with several eye issues. I had an acute cataract in one eye and a chronic cataract in the other eye, floaters both eyes and an epi-retinal membrane in one eye. When I first met Dr. Chang my vision was 20-50 in one eye and 20-80 in the other. Dr. Chang performed...
Dave Armstrong Mar 18 2025
Review for Dr. Chang
I cannot recommend Dr. Peter Chang highly enough! He took exceptional care of my mother, performing cataract surgeries on both of her eyes with outstanding results. In addition, he successfully treated her wet AMD with injections, preventing the condition from worsening. Dr. Chang is incredibly...
P Zhang Mar 05 2025
Review for Dr. Chang
Location
UMass Memorial Medical Center
Frequently Asked Questions
Where is UMass Memorial Medical Center located?
UMass Memorial Medical Center is located at 55 Lake Ave N, Worcester, MA 01655. Find other locations and directions on Healthgrades.
Has UMass Memorial Medical Center won any recent awards from Healthgrades?
Yes, UMass Memorial Medical Center has been awarded with America’s 100 Best Hospitals for Coronary Intervention Award™, Cardiac Surgery Excellence Award™, and Pulmonary Care Excellence Award™ in the past two years.
Is UMass Memorial Medical Center highly rated with patients?
71% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does UMass Memorial Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at UMass Memorial Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades UMass Memorial Medical Center profile..
How does UMass Memorial Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I only wish all my doctors were as considerate and patient and willing to really listen. He will work hard to try to thoroughly help you with various diagnostic tests and is great at follow up. Impressive. Also seems like a very nice person. Highly recommend.