Dr. Alice Chu, MD
Rheumatology*
35+ years of experience
Dr. Alice Chu, MD is a rheumatologist in Clifton, NJ and has over 35 years of experience in the medical field. She graduated from KOREA UNIVERSITY / COLLEGE OF MEDICINE in 1987. She is affiliated with medical facilities such as Hackensack University Medical Center and Newark Beth Israel Medical Center. She is accepting new patients.
2.7 Star Rating
Based on 42 reviews 2.7 Star Rating (42 reviews)
Practice
889 Allwood Rd Clifton, NJ 07012At a Glance
- Practices at Top Hospital
- Clean Hospital
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Dr. Chu's Reviews
Likelihood to recommend Dr. Chu
2.7
42 ratings, 18 with a written review
| 5 star | 33% | 33% |
| 4 star | 7% | 7% |
| 3 star | 2% | 2% |
| 2 star | 10% | 10% |
| 1 star | 48% | 48% |
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She’s the best rheumatologist I had.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 29, 2020
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Nothing about helping patient-all about $. My current rhumetologist told me I basically sent Dr. Chu's son to college. Currently off all meds and pain free. The difference a good doctor could make. Would NEVER trust her or her referrals again.
What went well
No results
What could be improved
- Office environment
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
SB – Jul 13, 2020
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The most unprofessional office I’ve ever been to. From scheduling an appt to getting a refill, just a complete disaster. Will never go back.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Alicia Rodriguez – Mar 23, 2020
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Dr. Chu is amazing. I've been a patient for a very long time. She's all a doctor should be. New medicine mixed with old world medicine and a good listener. The only downfall lately is the Staff. The office manager Evee is the greatest. Now if the rest of the office staff could follow it would be a complete package. They are inconsistent with messages and forget about pharmacy. One day they will be on the other end and will see how it feels. Without the patients they wouldn't have a job.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Apr 16, 2019
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Worst experience ever! She is not considerate, 0 care for her patients.
My mother has been suffering with rheumatoid arthritis. At first visit, Dr Chu did not explain her opinion of her condition, she just gave an injection without even sanitizing with alcohol.
Second visit Dr was upset at my father who complained of the Dr's inattentive behavior towards my mom and started yelling at the elderly couple and told them never to come back. Crazy... my faith in humanity has been challenged.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
8 others found this helpful
Helpful
Chris kim in Hackensack , NJ – Feb 25, 2019
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WARNING!!!!!!!! Stay away from this doctor's office at all cost. I am totally disgusted and shocked at the level of incompetence and disrespectfulness from the staff to the doctor. I will NEVER/EVER go back to this doctor, even if they paid me. Absolutely, no consideration for patients concern and health from the treatments that had more or less adverse side-effects than remedies. Please make sure to absorb this negative comment and spread it to as many people as possible!!!!!!!!
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
9 others found this helpful
Helpful
Hackensack, NJ – Sep 26, 2018
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Was a patient for close to 20 years; like others have said, put up with rude and incompetent staff, ridiculously long waiting times (more than an hour) and overbooking of appointments. Twice waited over an hour and the doctor wasn't even in yet for appointments that started 9:00am and walks in at 10:00am. Not professional at all.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
8 others found this helpful
Helpful
Wayne, NJ – Sep 12, 2018
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Dr. Chu is a blessing to me. When I first came to see her, I could barely walk. She provides the best care for ALL her patients. I’m lucky to have found her. Thank you Dr. Chu for caring so much to all your patients!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Grace in Secaucus NJ – Apr 28, 2018
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Incomplete! All she cares about is flashy conferences to bring more money to her pocket! She doesnt listen & flat out told me she couldnt do anything else & said other doctors will not give diagnosis!! I told her i had many complications provided copies of all other doc labs etc & she told me i had to loose weight disgusted & shocked saying my face is so slim. ! I have GI ISSUES?!?!?! I barely eat due to no appetite & have told her how stressful these symptoms among inflammation & joint pain.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
UNION CITY – Apr 04, 2018
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One of the worst clinics, the staff is beyond rude. Always late with everything and never apologises for anything. Keeps putting the blame on her patients and discusses people's sensitive information out in the corridor, where everyone can hear it. I'm happy I found a rheumatolist elsewhere even if it's further from where I live.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Emma in Sheffield, SHF – Aug 09, 2017
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I like her because she is very knowledgeable and even though she is not from my network and completely out of my area. I have been very patient for years for all the mistakes her staff have done, not to mention that you have to wait for the doctor over an hour past your appointment time. However, her staff is very rude and unprofessional except her PAs and Angel (phlebotomist) who is an angel and very nice guy. All the mistakes they make, they blame the patient. Over and over I saw many patient
What went well
- Office environment
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Long wait times
2 others found this helpful
Helpful
Clifton, NJ – Aug 01, 2017
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One of the worst clinics to treat rheumatism. They charge 1$ per paper copy if you want to get your file. The doctor is ignorant and does not take your concerns into consideration. People avoid this at all cost! They keep pushing contraceptics even if you say that it doesn't work for you. Whenever you want to get an appoinment or request an inquiry on your test results, the doctor is unavailable. There are many places in NY that will work for you. They worsened my condition don't let it happen
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Paul in New York – Jul 31, 2017
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Dr. Chu's Ft Lee office feels like a factory. Overbooks appts so patients wait an hour to see her for 5 mins- and she is strict about those 5 mins. On my last visit, she literally just left the exam room without saying anything so I had no idea that we were done. She doesn't seem to care about her patients or their experience with her. Why force ppl to wait 1 hr in the office just to go over blood test results? Hard for the elderly to wait there for long periods of time. No kindness or respect.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
7 others found this helpful
Helpful
Cliffside Park, NJ – Jul 27, 2017
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The staff kept my mother waiting for 3 hours the only reason she was called in was because the Dr realized she was there waiting. There was no apology from anyone. She was also hospitalized for becoming anemic and the Dr failed to recognize the tren, treat or recommend she see someone for treatment. The Dr and the office are substandard at best.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
- Long wait times
5 others found this helpful
Helpful
Clifton, NJ – May 17, 2017
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I love Dr Chu!!! Not only did she catch a diagnosis for me, that several doctors had missed, but, she really cares about improving my health. She has also been willing to work with the various insurance companies that I've had in the past two years, (no small feat!). Honestly, the thing I like best about her is that it feels like we are in partnership to improve my health. She respects my concerns and answers my questions thoroughly and is very generous. (And a seriously snazzy dresser!!)
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
S.S. in Edgewater, NJ – Apr 21, 2017
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She diagnosed me with Lupus 2 years ago and I haven't seen her since. I have only seen her physician's assistant; Who is very nice, but has done nothing at all to help me. The front desk staff is completely incompetent and rude. I have called four times for them to send me my medical records and they still haven't sent them. This last time I called they told me they couldn't find my chart. Are you serious? I'm there every 4 months and you can't find my chart?? I'm done with this practice
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
11 others found this helpful
Helpful
Lori in Clifton, NJ – Oct 14, 2016
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Alice Chu is a wonderful doctor. She’s truly compassionate, caring and very supportive. She understands her patients and works to ease their pain and suffering.
Because she is sympathetic to all aspects of her patients’ needs and care, she is willing to work with her patients on all issues even financial.
Alice Chu is a rare gem. A remarkable doctor.
I highly recommend her services.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Sharon C in Clifton, NJ – Aug 30, 2016
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Dr. Chu is a great doctor but my experience with her staff has not been good. For that alone, I will not be returning and switching doctors. I found them not helpful or empathetic to the patient.
What went well
- Office environment
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
17 others found this helpful
Helpful
Jane Doe in Caldwell, NJ – Apr 22, 2016
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Leave a review
How was your experience with Dr. Chu?Overall Patient Satisfaction
42responses
Likelihood of recommending Dr. Chu to family and friends is 2.6904762 out of 5
About Me
biography
Dr. Alice Chu, MD is a rheumatologist in Clifton, NJ and has over 35 years of experience in the medical field. She graduated from KOREA UNIVERSITY / COLLEGE OF MEDICINE in 1987. She is affiliated with medical facilities such as Hackensack University...read moreRheumatology
Internal Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Korea University / College Of Medicine
Medical School, 1987
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
Learn more about medical license public record checkEnglish
Korean
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How patients felt about the care they received at this hospital.
84%Patients said they were given information about recovering at home76%Patients said that doctors always listened to them and explained things well - Recipient of 29
hospital awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsPatient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
83%Patients said they were given information about recovering at home1% lower than the national average
75%Patients said that doctors always listened to them and explained things well1% lower than the national average
- Recipient of 9
hospital awardsPatient Safety Excellence Award™ (2025)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsSurgical Care Excellence Award™ (2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
80%Patients said they were given information about recovering at home4% lower than the national average
76%Patients said that doctors always listened to them and explained things well
Learn more about how Healthgrades measures Hospital Quality
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