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Dr. Carol Shields, MD

Dr. Carol Shields, MD

Ocular Oncology*
40+ years of experience

Dr. Carol Shields, MD is an ocular oncology specialist in Philadelphia, PA and has over 40 years of experience in the medical field. She graduated from University of Pittsburgh School of Medicine in 1983. She is affiliated with medical facilities such as Chester County Hospital and Lankenau Medical Center. She is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 26 reviews 3.8 Star Rating (26 reviews)

Practice

840 Walnut St Ste 1440 Philadelphia, PA 19107
Telehealth available
(215) 928-3105

At a Glance

  • Area of Expertise
    Dr. Shields specializes in the area of Ophthalmology. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ • See hospitals
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Dr. Shields' Reviews

Likelihood to recommend Dr. Shields

3.8
26 ratings, 15 with a written review
5 star
65%
65%
4 star
4%
4%
3 star
4%
4%
2 star
4%
4%
1 star
23%
23%

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Dr Shields was great. She explained what was going on and how to treat it. Her staff is very good and attentive.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Elaine Pinder – Jan 25, 2025
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Expert in Oncology, terrible staff....
All staff from Doctors to office are dismissive with patients. Office visits average out to 4 hours (some have been more). Post op instructions are incomplete and conflicting. Schedulers for follow ups are rude. I look forward to not only being healthy, but also being free of this office for eye care. I can't wait to go back to my eye doctor and be treated like a human being.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Long wait times
2 others found this helpful
Helpful
Dec 04, 2024
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Jerry and Carol Shields saved my dad's life in 1988. He had a retinomelanoma . Even though he lost the sight in that eye he lived to a ripe age of 96 .. I'm Charles Pavia Jr his son and I thank these 2 doctors for their expertise and would highly recommend them!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Charles Pavia Jr – Mar 16, 2024
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I have been treated by Dr. Shields for almost 20 years. She is kind, patient and informative.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Oct 12, 2023
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Fellows didn't give confidence/no bedside manner
I'm still not sure what even happened. A follow up visit took 6 1/2 hours. They dilated my eyes 4 times to the point where the drops stung. No explanation as to why that happened and they seemed annoyed I asked. Although they were professional, there was a huge amount redundancy. The fellows' communication skills were tedious. They made me answer 20 minutes of questions before the visit via phone (and continuously asked for things that should have been requested much sooner from my doctor and should have been much more specific. They then asked more questions and made me go through a kiosk questionnaire i couldn't read without glasses. I felt like a guinea pig and the doctor did not seem pleased with questions. I understand that this is a teaching hospital, but a little bit of respect for the patient would have gone a long way. That is just as important as clinical skills. Arrogance has no place in clinical care.
What went well
  • Trusted the provider's decisions
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Long wait times
1 other person found this helpful
Helpful
Aug 29, 2023
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dr shields is the best. But the office billing dept is the worst. they are the most unsympathetic, rudest, disgusting 3 women i hqve ever encountered in my entire life. they are the ones that give doctors bad names when people say its all about the money.
What went well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Staff wasn't friendly
3 others found this helpful
Helpful
michael saltman – Jan 28, 2022
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I am a long time patient of Dr. shields. She was instrumental in the correct diagnosis and successful treatment of the tumor in my right eye. She has literally written the books on ocular oncology, she explains quickly and concisely, she runs her team like a colonel runs a well practiced army. There is no one more capable and no one I trust more.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Dario A. Boronat – Oct 11, 2021
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Worst medical practice I have ever encountered in my 71 years. Doctor-centric group that literally treats parents like cattle. Go to NY if you can.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
5 others found this helpful
Helpful
Sep 08, 2021
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Excellent physician!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aug 25, 2021
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This doctor and office was/is life saving!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Patrick Walker – Aug 04, 2021
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I have been a patient (and cancer survivor) of Drs. Carol and Jerry Shields for almost 17 years. I continue to see Dr. Carol and her staff for annual check ups. Yes I have seen her do all of the nasty things people say about her in these reviews. The problem is , as you will see by the wait time to get an appointment and the extraordinary wait in her jammed reception room (make sure to get the 6am appt), she is the WORLDS BEST at what she does. Does she have time to sit and chit chat with patients? Unfortunately no because if she does that is one less patient she can see and hopefully save their eye if not their just their life. Since Dr. Jerry retired more feel on her shoulders and made her time even that much more valuable to her patients. If I have to choose between bedside manner and saving as many eyes and lives as possible I know which I would choose. If you want the BEST this is the doctor to choose. Oh and she is training all of those people trailing behind her to be the BEST.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Fred Kortmann – Apr 18, 2020
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Dr. Shields show no compassion or empathy. She entered the examination room with her entourage of medical students. One student was holding an iPad by Carol’s face so she can dictate, another repeating everything she was saying to my husband (not sure why as my husband can hear). She did not introduce herself, nor say « hello » nor explain what she was about to do. She left without a goodbye. Carol Shields made my husband feel like a specimen, not a human being.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
11 others found this helpful
Helpful
Fran Mady-Defranco – Jan 18, 2020
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Did you see another Dr. Shields than we did? We drove 7 hours to see this doctor and waited even longer to see this person for less than 10 minutes. She has an entourage that consists of someone you sets up her IPads, another to hand her the head set, another to hold her I Pad as she speaks into it, and another who speaks to the patient. Her staff is so pleasant until they hear her coming. I’d say she has no bedside manner, but she didn’t speak to her patient AT ALL. Oh I’m sorry.... did I leave out the person who had to announce her before she entered the room? Please don’t blame her billing office for any mistakes or injustice. They are all probably scared to death and doing as they are ordered. If you have not experienced this for yourself it gives a whole new meaning to narcissism and Dr. Phil would have at least a seasons worth of material.
What went well
No results
What could be improved
  • Long wait times
12 others found this helpful
Helpful
Lynn – Sep 24, 2019
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If you have any eye cancer issues, get to Dr. Carol Shields as fast as humanly possible. She and her team will provide you with the most excellent, advanced, well coordinated care in the world (literally). There are not sufficient words to express her expertise, knowledge, skill, passion; you will receive the best care in the world from Dr. Carol Shields.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Linda L in Highlands Ranch, CO – Dec 11, 2018
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I don't know how someone that has a child with a terminal disease could even deal with the medical world. My son has a rare genetic disease that brought us to here in 2015. OVER 2 YEARS later a Ginny from this office says she 'found a bill' that is due. When I call to pay part of the bill finally the snarky Ginny says she sent us to collections. So they loose it for 2 years and then months after my research send it to collections? I ask for her boss and she says theres no one above her.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
10 others found this helpful
Helpful
Melanie Knobel in Spring Lake, NJ – Feb 02, 2018
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Eye Health Spotlight

About Me

biography

Dr. Carol Shields, MD is an ocular oncology specialist in Philadelphia, PA and has over 40 years of experience in the medical field. She graduated from University of Pittsburgh School of Medicine in 1983. She is affiliated with medical facilities...read more

  • Ocular Oncology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Moorfields Eye Hospital

    Fellowship Hospital

  • Wills Eye Hospital

    Fellowship Hospital

  • Wills Eye Hospital

    Residency Hospital

  • Upmc Mercy

    Internship Hospital

  • University Of Pittsburgh School Of Medicine

    Medical School, 1983
American Board of Medical Specialties®
American Board of Ophthalmology®
- 
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Focus on Diabetic Macular Edema

Locations

Practice

Shields and Shields PC840 Walnut St Ste 1440 Philadelphia, PA 19107
1
Office201 Berlin Rd Cherry Hill, NJ 08034
2

Affiliated Hospitals

  • Hospital of the University of Pennsylvania

    3400 Spruce St
    Philadelphia, PA 19104
    Recipient of 60
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    91%
    Patients said they were given information about recovering at home

    7% higher than the national average

    86%
    Patients said that nurses always listened to them and explained things well

    11% higher than the national average

    View all patient feedback

  • Chester County Hospital

    701 E Marshall St
    West Chester, PA 19380
    Recipient of 44
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    83%
    Patients said that nurses always listened to them and explained things well

    8% higher than the national average

    View all patient feedback

  • Lankenau Medical Center

    100 E Lancaster Ave
    Wynnewood, PA 19096
    Recipient of 28
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality

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