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Dr. Charles Phillips, MD

Dr. Charles Phillips, MD

Family Medicine*
25+ years of experience

Dr. Charles Phillips, MD is a family medicine physician in Newport News, VA and has over 25 years of experience in the medical field. He graduated from Virginia Commonwealth University School of Medicine in 1995. He is affiliated with medical facilities such as Sentara Williamsburg Regional Medical Center and Sentara Careplex Hospital. He is accepting telehealth appointments.

4 Star Rating
Based on 27 reviews 4 Star Rating (27 reviews)

Practice

12 Bruton Ave Newport News, VA 23601
Telehealth available
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Dr. Phillips' Reviews

Likelihood to recommend Dr. Phillips

4.0
27 ratings, 7 with a written review
5 star
74%
74%
4 star
0%
0%
3 star
4%
4%
2 star
0%
0%
1 star
22%
22%

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Dr. Phillips is by far the best family practice doctor I have ever seen. So much, I recommend him to friends looking for a new PCM. Dr. Phillips cares about his patients, takes the time to listen, recommend and tells you to call back if there are any further issues. I always feel valued and heard.
What went well
No results
What could be improved
No results
Helpful
Mar 15, 2019
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Dr. Phillips listens and takes time with his patients. I recently moved to the area and needed to find a good family physician. Dr. Phillips took time to know me and my health history. It meant a lot to me that he took his time.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
VA – Nov 28, 2018
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My husband and I have been patients of Dr. Phillips for many years and can honestly say that he cares and is truly competent. If your concern is outside his area of treatment he schedule appropriate treatment with a specialist who is also excellent. After yearly physicals, he personally calls with the results and any recommendations. Any negative comments, are one sided at best. He asked if you had to wait and works hard to make sure that you are treated well by his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Brenda counts in Yorktown, VA – Nov 19, 2017
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Dr. Phillips is a caring and thorough physician. He listens and advises in a very warm and comforting manner. He is very knowledgeable, patient, kind and never makes me feel as he is too busy to answer all of my questions. I have the utmost confidence in the quality and high level of care that Dr. Phillips provides, and I am certain he does so with all of his patients, who are lucky to have him oversee our medical care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Alyson N in Newport News, VA – Jul 21, 2016
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Dr. Phillips is a joke. He cares very little if you are in pain or not and does not listen to your requests. I went in with back pain so bad that i could hardly walk; he proceeds to tell me to go get an X-ray and he may know something in a few days. When he(his receptionist) does call ,2 days later, she tells me I have arthritis and if i want to he may be able to recommend me to physical therapy, and then refused my request for a referral to see a back specialist for a second opinion.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Michael Hailey in Smithfield, VA – May 20, 2016
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He dosent remember who you are, and if you don't have medical insurance he spends minimal time with you and provides minimal service. His ethical standards are questionable and I don't recommend him to anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Hampton Virginia – Feb 13, 2016
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The best doctor I've ever had!!! Knowledgeable, nice, caring, polite, and I would recommend to my best friend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Darlene Kilby in Virginia – Feb 11, 2016
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Know Before You Go

About Me

biography

Dr. Charles Phillips, MD is a family medicine physician in Newport News, VA and has over 25 years of experience in the medical field. He graduated from Virginia Commonwealth University School of Medicine in 1995. He is affiliated with medical facilities...read more

  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Virginia Commonwealth University School Of Medicine

    Medical School, 1995
American Board of Medical Specialties®
American Board of Family Medicine®
- 
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Bruton Ave. Family Practice12 Bruton Ave Newport News, VA 23601
1
Riverside Physician Services Inc.856 J Clyde Morris Blvd Ste A Newport News, VA 23601
2

Affiliated Hospitals

  • Sentara Williamsburg Regional Medical Center

    100 Sentara Cir
    Williamsburg, VA 23188
    Recipient of 7
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    81%
    Patients said that nurses always listened to them and explained things well

    6% higher than the national average

    View all patient feedback

  • Riverside Doctors' Hospital Williamsburg

    1500 Commonwealth Ave
    Williamsburg, VA 23185

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home
    82%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback

  • Riverside Walter Reed Hospital

    7519 Hospital Dr
    Gloucester, VA 23061

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    3% higher than the national average

    84%
    Patients said that doctors always listened to them and explained things well

    6% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality

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