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Dr. Douglas Chen, MD

Dr. Douglas Chen, MD

Neurotology*

Dr. Douglas Chen, MD is an otologist neurotologist in Pittsburgh, PA. He is affiliated with Allegheny General Hospital. He is accepting new patients.

3.4 Star Rating
Based on 22 reviews 3.4 Star Rating (22 reviews)

Practice

420 E North Ave Ste 402 Pittsburgh, PA 15212

Make an Appointment

(412) 321-2480

At a Glance

  • Areas of Expertise
    Dr. Chen specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Clean Hospital
    Patients said the hospital this doctor practices at is clean. • See hospitals
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Dr. Chen's Reviews

Likelihood to recommend Dr. Chen

3.4
22 ratings, 7 with a written review
5 star
50%
50%
4 star
9%
9%
3 star
0%
0%
2 star
9%
9%
1 star
32%
32%

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Horrible front desk staff
My insurance required a referral, which I confirmed was faxed from my PCP. The front desk lady at the Wexford office was rude and not accommodating. She told me I wasn’t able to be seen for my appointment time because she claimed the referral never received. I drove 50 minutes to be turned away. The front desk staff threw up their arms and said they absolutely would not see me. How am I to know that my referral wasn’t received if it was confirmed from my PCP and no phone call from this office?! I’m not a mind reader. A great doctor like Dr. Chen should demand a better front desk staff. First impressions are important, just not to these people.
What went well
No results
What could be improved
No results
Helpful
Jonathan H. – Oct 24, 2024
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Expect to wait
Went for hearing loss problems. Waited over an hour in the waiting room past my scheduled appointment time. People who work there are friendly enough and he seems to know what he’s doing but they over book and have you waiting
What went well
  • I felt respected
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Long wait times
1 other person found this helpful
Helpful
May 25, 2023
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The best nurses and staff I've ever met. They make you feel at ho
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Lamont Whatley – Nov 24, 2019
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Dr. Chen explained the type of surgery I would have to remove the acoustic neuroma affecting my hearing, balance, fatigue and nausea. He and his team were amazing and even though I knew I would lose the rest of the hearing in my right ear, I felt I was very well taken care of and treated by the best staff during my short hospital stay. My follow up care is on-going and I am blessed and fortunate that Dr. Chen will continue to assess my condition.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Allison Ambrose in Coraopolis, PA – Nov 03, 2019
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staff says they sent exam to pcp but didn't. when questioned further they didn't even know how to reach the pcp which means they lied when they said they sent it the first time. sandy is also very rude on the phone. no manners. no apparent interest in helping. just want to say anything they can to get you off the phone. go elsewhere.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Jul 09, 2019
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He is one of the best. His bed side manner and caring is so wonderful I had ear surgery thru another doctor and he messed up my hearing so bad and Dr Chen repair that damage. I would recommend him to anyone he is the best.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 11, 2019
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I cannot say enough about how pleased and satisfied we were with Dr. Chen !!! He is tops !! He did a stapedectomy on my ear three weeks ago, and I can hear again !! I would highly recommend Dr Chen to all of my family or friends who have a hearing problem !!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Joyce Walter in Pennsylvania – Mar 16, 2018
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Leave a review

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Know Before You Go

About Me

biography

Dr. Douglas Chen, MD is an otologist neurotologist in Pittsburgh, PA. He is affiliated with Allegheny General Hospital. He is accepting new patients.

  • Neurotology

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • House Ear Clin

    Fellowship Hospital, 1987

  • University Pittsburgh Ee Hospital

    Residency Hospital, 1985

  • West Penn Hospital

    Internship Hospital, 1981
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Pittsburgh Ear Associates PC420 E North Ave Ste 402 Pittsburgh, PA 15212
1

Practice

Pittsburgh Ear Associates PC200 James Pl Ste 406 Monroeville, PA 15146
2
Office6041 Wallace Road Ext Wexford, PA 15090
3

Affiliated Hospitals

  • Allegheny General Hospital

    320 E North Ave
    Pittsburgh, PA 15212
    Recipient of 11
    hospital awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality