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Dr. Felipe Santos, MD

Dr. Felipe Santos, MD

Neurotology*

Dr. Felipe Santos, MD is an otologist neurotologist in Boston, MA. He is affiliated with medical facilities such as Brigham and Women's Hospital and Lahey Hospital and Medical Center, Burlington. He is accepting new patients and telehealth appointments.

4.4 Star Rating
Based on 34 reviews 4.4 Star Rating (34 reviews)

Practice

243 Charles St Boston, MA 02114
Telehealth available

Make an Appointment

(617) 573-3936

Dr. Santos is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
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Dr. Santos' Reviews

Likelihood to recommend Dr. Santos

4.4

34 ratings, 23 with a written review
5 Star
82%
82%
4 Star
3%
3%
3 Star
0%
0%
2 Star
6%
6%
1 Star
9%
9%

Your trust is our top concern. Learn more.

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All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

RecentHighestLowestMost Helpful
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Jamie Goldman Kemp – Mar 18, 2025
Hi Jamie, thank you so much for taking the time...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 10, 2023
Thank you for taking the time to share this...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jack A Kaplowitz – Mar 11, 2023
Thank you for sharing your positive experience,...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Oct 15, 2022
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Susan – Oct 08, 2022
Hi Susan, thank you for taking the time to...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ronald Wise – Apr 30, 2022
Hi Ronald, thank you; we appreciate your...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Nov 06, 2021
Hello, we are sorry to hear about your...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Jun 25, 2021
We are happy to hear that you are satisfied with...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Tanya White – Jun 06, 2021
Hi Tanya, thank you for sharing your positive...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Apr 24, 2021
Thank you for sharing your experience with Dr....Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
2 people found this helpful
Helpful
Mar 08, 2021
Thank you for taking the time to recommend Dr....Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 people found this helpful
Helpful
Nov 30, 2020
Dr. Santos' Reply –
Thank you for your feedback!
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 person found this helpful
Helpful
Carol Kavanah – Aug 24, 2020
Carol, thank you so much for sharing your...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
3 people found this helpful
Helpful
Jul 14, 2020
Dr. Santos' Reply –
Thank you so much for your positive comments!
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
M. Santana – Jul 11, 2020
Thank you for your kind words and this wonderful...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
No results
What could be improved
No results
Helpful
Betania De Jesus – Jun 29, 2020
Dear Betania, we are very happy we could provide...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jun 06, 2020
Thank you for your kind words and this wonderful...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 25, 2019
Dr. Santos' Reply –
Thank you for sharing your positive experience!
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
No results
What could be improved
No results
Helpful
Nancy B – Jun 28, 2019
Thank you for your kind words and this wonderful...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?
What went well
No results
What could be improved
No results
Helpful
Benjamin – Jun 07, 2019
Your recommendation means so much. Thank you for...Read More
×Post a ResponseAre you Dr. Felipe Santos, MD?

Leave a review

How was your experience with Dr. Santos?

Know Before You Go

About Me

care philosophy

Dr. Santos is deeply interested in each patient's personal story, in addition to the medical condition he is treating. He truly connects with a patient to see beyond the medical issue at hand. He mentions, "The patient's story puts into context...read more

biography

Dr. Felipe Santos is a neurotologic and skull base surgeon in the Department of Otolaryngology at Mass. Eye and Ear/Harvard Medical School. Dr. Santos received subspecialty fellowship training in neurotology and skull base surgery at the House...read more

  • Neurotology

  • Ear, Nose, and Throat

  • Otolaryngology-Head and Neck Surgery

  • Otology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Harvard

    Undergraduate School, 1997
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

  • English

  • Spanish

Dr. Santos is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Focus on Asthma

    Locations

    Practice

    Massachusetts Eye and Ear243 Charles St Boston, MA 02114
    1

    Affiliated Hospitals

    • Massachusetts General Hospital

      55 Fruit St
      Boston, MA 02114
      Recipient of 31
      hospital awards

      America's 250 Best Hospitals Award™ (2025, 2024)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Surgical Care Excellence Award™ (2025)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      90%
      Patients said they were given information about recovering at home

      6% higher than the national average

      86%
      Patients would recommend the hospital to friends and family

      21% higher than the national average

      View all patient feedback

    • Brigham and Women's Hospital

      75 Francis St
      Boston, MA 02115
      Recipient of 31
      hospital awards

      America's 250 Best Hospitals Award™ (2025)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      91%
      Patients said they were given information about recovering at home

      7% higher than the national average

      84%
      Patients said that nurses always listened to them and explained things well

      9% higher than the national average

      View all patient feedback

    • MT. Ascutney Hospital and Health Center

      289 County Rd
      Windsor, VT 05089

      How patients felt about the care they received at this hospital.

      90%
      Patients said they were given information about recovering at home

      2% higher than the national average

      88%
      Patients said their room and bathroom were always kept clean

      11% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality