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Dr. Gary Torbey, DO

Dr. Gary Torbey, DO

Ophthalmology*

Dr. Gary Torbey, DO is an ophthalmologist in Massena, NY. He is affiliated with Massena Hospital. He is accepting new patients.

3.3 Star Rating
Based on 11 reviews 3.3 Star Rating (11 reviews)

Practice

27 Hospital Dr Massena, NY 13662

At a Glance

  • Area of Expertise
    Dr. Torbey specializes in the area of Ophthalmology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Torbey's Reviews

Likelihood to recommend Dr. Torbey

3.3
11 ratings, 6 with a written review
5 star
55%
55%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
36%
36%

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Pennewc
Dr. was great. Financial staff was awful! I paid $30 cash, got a receipt, for the day of visit. After insurance there was a $24.24 balance, which would have left me a credit. I had phone conversations, sent a COPY of my receipt, to their office and even requested an itemized bill, which showed that the office did not apply the cash payment. I tried for 9 months sent another proof with copy of their receipt of payment, to immediately have the bill turned to a collection agency. I can only assume someone in their office is skimming cash payments and they destroyed evidence within the office. But I have my receipt! I will not recommend this office to anyone.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • I didn't feel respected
  • Staff wasn't friendly
Helpful
Pennewc – Feb 23, 2025
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competent, efficient, reliable
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
AUDREY – Mar 15, 2021
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I was very impressed with Dr. Torbey and his excellent staff. Dr. Torbey took the time to explain things to me and even examined me following surgery (after regular business hours) as my condition was considered high risk. Great service in the office and the staff are very informed. Would definitely recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Massena, NY – Mar 20, 2017
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He took his time with me and explained a lot. I had a lot of questions. He was also very kind. The staff was very nice as well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Madrid, NY – Mar 06, 2017
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I was interested in finding out why I am having blurred and sometimes double vision and what could be done about it. After apmt. yesterday, 8/9/16, I left without finding out anything useful and treated like a wiget in an assembly line. There was no cordiality and was a rush to get my analysis completed. It was a total waste of money with no substantive results and I would not recommend their "service" to anyone!
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Aug 10, 2016
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Great office staff. Timeliness with appointment. They got me in the day I called. The Dr's assistant was not friendly and the Dr. was not personable and did spend any time explaining my condition. He spent less than 5 minutes with me.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
5 others found this helpful
Helpful
Potsdam, NY – Jan 22, 2016
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About Me

biography

Dr. Gary Torbey, DO is an ophthalmologist in Massena, NY. He is affiliated with Massena Hospital. He is accepting new patients.
  • Ophthalmology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Philadelphia College Of Osteopathic Medicine

    Medical School
American Osteopathic Association®
American Osteopathic Board of Ophthalmology & Otolaryngology®
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Focus on Diabetic Macular Edema

Locations

Practice

Unavail27 Hospital Dr Massena, NY 13662
1
Office12 Elm St Potsdam, NY 13676
2

Practice

Massena Hospital Inc1 Hospital Dr Massena, NY 13662
3

Affiliated Hospitals

  • Massena Hospital

    1 Hospital Dr
    Massena, NY 13662

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    1% lower than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality