Dr. Grace Chai, MD

Made appointment for the Dr. but the PA saw me. Dr office was very chaotic.

The Doctor is ok., not more than that. Just fill the blanks but not extraordinary. The Problem ,big, are the front desk employees SPECIALLY a lady that filters the calls and keep giving instructions to patient without being a doctor or specialist. It seems that they are desperate to charge patients. Don't go anymore.

I would give a 0 star if I can!! Worst experience I have ever experienced!! I called them and provided my insurance card and triple checked with them that if I am in network since I am all good and I just want to do the preventive check. And they said yes they would take the insurance. On the day of the preventive check, I gave them my insurance card again and checked again when registering and was told my insurance will cover everything. However, after couple days of the service, my wife and I received an almost 400 dollar bill each. It turned out that our Cigna plan was not in network and we were charged out of network bill. Also, in the bill, it says the service was with Dr. Grace Chai. However, on the service day, we never saw Dr. Chai. Another young lady was in our room and asked a few brief questions like "any medicine history" to my wife and I. I was not even sure if she was qualified to be a provider. It was a 5 minutes conversation to each of us.

Dr Chai is very nice and professional. However, I was asked to pay the copay for prescription refill on the phone, and I was told they would not bill my insurance anymore. This is fine, and I believed them and paid the copay from my pocket. However, I still got the claim statement from my insurance soon. They charged the copay also from my insurance. The bad thing is, they are unwilling to refund me for the overcharge. What a shame for the double charge of even 100 dollars. I would not trust they anymore.

I have been seeing Dr. Chai for a little over a year now. She is always kind to me. She is very good at not trying to charge me for things I don't need or want!!!! Which in my opinion, is a real problem these days in the medical field!

Best family doctor you can have. Our family have been with Dr. Grace Chai for 11 years now.

Dr. Chai is very awesome, professional and patient. However, the front desk service is awful. I have never seen this bad attitude in anywhere else this often. All my relatives families used to see Dr. Chai, now they all change to other doctors because of those front desk ladies. They don't know how to respect people. Dr. Chai herself deserves a five stars, however her front desk ladies are holding her back. Every time I went there to see Dr. Chai I ended up with having a bad mood all day.

Totally unlike the other doctor in the same office, she is NOT money-focused and she will NOT prescribe high-cost meds for the kickbacks. Stay away from the other one and Dr. Chai is the one you need to see.