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Dr. Hiep Phan, MD

Dr. Hiep Phan, MD

General Surgery*
25+ years of experience

Dr. Hiep Phan, MD is a general surgeon in Lancaster, PA and has over 25 years of experience in the medical field. He graduated from Temple University Lewis Katz School of Medicine in 1996. He is affiliated with medical facilities Lancaster General Hospital and UPMC Lititz. He is accepting new patients.

4.8 Star Rating
Based on 34 reviews 4.8 Star Rating (34 reviews)

Practice

2119 Marietta Ave Ste 1 Lancaster, PA 17603

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Hospital Highlight

Dr. Phan is affiliated with Lancaster General Hospital Lancaster, a highly rated and top awarded hospital for general surgery.

At a Glance

  • Area of Expertise
    Dr. Phan specializes in the area of General Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    Gastrointestinal Care Excellence Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Phan's Reviews

Likelihood to recommend Dr. Phan

4.8
34 ratings, 9 with a written review
5 star
94%
94%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
6%
6%

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Great Care and Professionalism
Dr. Phan treated my husband for over a year. He was no nonsense and thankfully we followed his recommendations My husband was at death's door when Dr. Phan initially saw him with serious wounds and in a malnourished state. He worked wonders for Charlie. God bless Dr. Phan. We cannot thank you enough.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Marcia Shivoder – Mar 20, 2022
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I had recent surgery for an inguinal hernia repair. Dr. Phan explained what would take place. At the hospital, prior to the surgery, he visited with me two or three times and one time after the surgery. The surgery went exceptionally well. I have a low pain tolerance but in this case, I didn't need anything other than Ibuprofin for a couple of days. This is in contrast to a hernia repair about 10 years ago by a different doctor where I had three days of intense pain afterward. I give Dr. Phan 5 stars. I found the office and staff to be equally helpful and gracious, even calling after my surgery to see how I'm doing. I give them 5 stars as well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Henry Buckwalter – Feb 26, 2021
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Dr. Phan changed my wife's colonoscopy from a preventative, which was fully covered by insurance, to Diagnostic without informing my wife. Because of this, we now have to pay $1300. In contacting the office at least a dozen times, the office manager has never given us the courtesy of call back, instead having the billing office call us with threats of sending the bill to collections. No one has allowed us to talk with the Doctor to state our case. We are absolutely disgusted with this office. I have had to put my preventative colonoscopy on hold due to having to fight and now pay this bill. While we have no problems with the service for the procedure, this office has incredibly poor customer service.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Jan 07, 2021
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He fixed my pilonidal cyst and it being a 20+ year chronic issue and 2 previous surgeries by other doctors didn't fix it. Fully explained everything. Not long waits in his office. Nice staff. It has been healed for just over 2 years now since he did the surgery and hasn't returned.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 28, 2019
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Dr. Phan repaired my umbilical hernia on September 25th, 2018. I was very pleased with his abilities and talents for all aspects of the procedure, including follow-up visits. He did an excellent job!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Lancaster – Nov 27, 2018
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Dr. Phan removed a double hernia robotically from my abdomen. He is a professional who explained every detail of my surgery. Wait time was about 30 mins but didn't mind the wait. His staff as well were very attentive to my needs in scheduling my surgery and appointment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Michel in Lancaster, PA – Aug 02, 2018
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I went to the emergency room one night with abdominal pain and needed emergency surgery. Dr. Phan was called in. He was very professional and straight up. He is an excellent surgeon, makes you feel very comfortable and explains things to you very well. When going for follow ups the first two times, the wait times were a little long due to the new computer system. Over all, I was very pleased.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
5 others found this helpful
Helpful
Daniel in PA – May 28, 2018
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Dr Phan removed my gall bladder last month. He is not only an excellent physician but he is also attentive, explains everything in detail and is great at following up with his patients. Surgery is never pleasant in fact it's scary but having Dr. Phan as my physician made the whole experience easier. His nurses and assistants are professional and caring. It's obvious it's a nice place to work which makes it better for the patient.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
maddy ewald in myerstown, pa – Jul 16, 2016
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A colonoscopy, preformed by Dr. Phan on my husband, revealed a large cancerous tumor in his lower bowel. It was decided that a colostomy would be done to relieve the discomfort so he wouldn't have to have a bowel movement. Dr. Phan never performed the colostomy until it was necessary by an emergency situation. On the 10th day of hospitalization, his abdomen was so bloated, he could not breath - sent to ICU - then Dr. Phan finally did the colostomy. Was Dr. Phan too busy? I don't think so.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Bonita Phipps Henry in Strasburg, PA – Jan 31, 2016
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About Me

biography

Dr. Hiep Phan, MD is a general surgeon in Lancaster, PA and has over 25 years of experience in the medical field. He graduated from Temple University Lewis Katz School of Medicine in 1996. He is affiliated with medical facilities Lancaster General Hospital and UPMC Lititz. He is accepting new patients.
  • General Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Temple University Lewis Katz School Of Medicine

    Medical School, 1996
American Board of Medical Specialties®
American Board of Surgery®
General Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Vietnamese

Locations

Practice

GSP General Surgery Practice PC2119 Marietta Ave Ste 1 Lancaster, PA 17603
1
UpMc Children's Specialty Services In Lancaster-Pediatric Gastroenterology2170 Noll Dr Ste 300 Lancaster, PA 17603
2
Pinnacle Health Medical Services1251 E Main St Ste 3 Annville, PA 17003
3
Lancaster Hma LLC1500 Highlands Dr Lititz, PA 17543
4

Affiliated Hospitals

  • UPMC Lititz

    1500 Highlands Dr
    Lititz, PA 17543

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    78%
    Patients said that nurses always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
  • Lancaster General Hospital

    555 N Duke St
    Lancaster, PA 17602
    Recipient of 42
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    82%
    Patients said that nurses always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality