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Dr. Howard Chen, MD

Dr. Howard Chen, MD

Ophthalmology*

Dr. Howard Chen, MD is an ophthalmologist in Goodyear, AZ. He is affiliated with Abrazo West Campus. He is accepting new patients.

4 Star Rating
Based on 41 reviews 4 Star Rating (41 reviews)

Practice

13657 W McDowell Rd Ste 209 Goodyear, AZ 85395

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Dr. Chen's Reviews

Likelihood to recommend Dr. Chen

4.0
41 ratings, 27 with a written review
5 star
76%
76%
4 star
0%
0%
3 star
0%
0%
2 star
2%
2%
1 star
22%
22%

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Overbooked. Waiting room very small. Terrible odor
Too many people in such a small waiting room. Terrible odor in entire office. Good doctor; poorly run practice. Will find a replacement
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
No results
Helpful
Julie – Feb 09, 2024
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Dr Chen performed two surgeries on my eyes. Plus my annual eye check-ups. He is very caring. I trust him 100%.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Audrey – Nov 18, 2020
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Appointment was a referral for my 83 yr old mother from her PCP. Informed office that she had a medical condition prohibiting mask use. Office said no problem. Got there, waited 45 min and was told Dr Howard Chen refused to see her if she didnt wear a mask. What kind of medical professional does such a thing?!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Monica Ray – Jul 18, 2020
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Dr. Chen is the best! He just performed cataract surgery on me for both eyes. He implanted monovision lenses in my eyes and I no longer need glasses for reading or distance! I was very nervous about having the surgery and Dr. Chen put me at ease. He is a very caring doctor, which meant a lot to me. His receptionist, Veronica, is so nice and helpful, too. I am recommending Dr. Chen to all my friends and family members.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Linda Bonnville in Goodyear, AZ – Jul 26, 2018
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I saw Dr Chen this past Tuesday 19 June 18. he was impatient, inconsiderate. he poked and proded my eyes to where 2 days later they still hurt. i have diabetes and see him annually. i wont be going back.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Tim Sizemore in Gila Bend , AZ – Jun 21, 2018
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Dr. Chen is very thorough & kind. It’s rare to find great doctors these days. Thank you Dr. Chen.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Candise Nelson-Evans in Goodyear – Jan 30, 2018
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First visit long wait. He is very socially awkward and somewhat controlling. His receptionist was no longer there when I went for the next appt. He was handling check ins and patients himself. During the wait 2 police officers came in and talked to him in the back for 15 min.- no idea why. My vision did not improve with his care and prescriptions-not sure if it was his fault but just decided I would be more comfortable with a different dr.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Jan 21, 2018
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Have been going to dr. Chen for 3 years. He is great and very concerned about your eyes. He is very formal at first until he gets to know you. When you ask him any questions he takes the time to answer all of them. I would recommend Dr. Chen to all my family and all my friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Lyn – Jan 17, 2018
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Dr Chen was recommended to my husband for treatment of cataracts and we found him to be professional, knowledgeable, courteous, caring and compasionate.. Would highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
BUCKEYE – Jan 16, 2018
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George Burke was into see Dr. Howard Chen M.D. for a check up. Mr. Chen a recommended George to surgery on both of his eyes. George went back for his checkup with Dr. Howard Chen. Dr. Chen was very nice and told George exactly what he was doing for the check up Dr. Chen was very pleased with the outcome of the surgery and had mentioned that his eyes looked good. We would highly recommend Dr. Chen to our family and friends. He answered his own calls Thank you Dr. Chen George Burke
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
George I Burke in Tonopah, Az. – Jan 12, 2018
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Beginning of December went to Dr Chen with severe eye problems. Explained my insurance was ending December 31st. He examined my eyes, I have severe damage both eyes due to a few factors It was decided I needed both laser treatment and cataract surgery. He walked me through the process also gave me the choice for second opinions, never pressured by him. Because of his professionalism and his sincere caring I opted to go with him, over the next week all procedures were corrected . ?? reccomend Him
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Goodyear Az – Jan 09, 2018
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I like Howard Chen. I am very satisfied with the quality and consistency of his care. I do not understand the negative comments of others. I am diabetic, three time cancer survivor and 75 years old. I received no hassles or any treatment less than supportive and responsive. He is task focused, but does answer questions. He has patients sit in waiting area while eyes dialate-no big deal. He performs all tests himself and is very thorough. Both of my cataract surgeries were successful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Barry in Litchfield Park, AZ – Jan 09, 2018
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First visit w/ Dr. CHEN in the office & was already impressed w/ well mannered interaction w/ his clients, good communication & takes time to answer to any questions., well worth recommending to my friends & family.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
GOODYEAR – Jan 07, 2018
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When searching for an eye specialist, I actuallyI chose Dr. Chen because of his volunteer work helping needy people in America and other countries... maybe not the most important reason to choose a Dr., but it was for me. That being said,, I could not be more happy with having everything explained in detail, the actual procedure and the outcome., so much so that I traveled 23 hours by plane, to have the second procedure done.. Dr. Chen is a credit to his profession and community.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Raymond Smith in Thailand – Jan 04, 2018
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We husband and myself have been long time patients of Dr. Chen. Art has dementia so even though the care was mediocre we continued care here because change does not sit well with those suffering from denentia. Lynette always went out of her way to be kind to us. Recently I called the office to cancel Arts appointment since I regretfully had to put him in a home. Spoke to the doctor who was insensitive or rude about it. Later found that Lynette does not work. Need to find a new doctor.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Avondale, AZ – Jan 04, 2018
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I have been with Dr. Howard Chen for 3 years + now and He has treated me with respect and courtesy with the Health of my EYE Sight. Great Doctor...
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tim Smith in Glendale, Arizona – Jan 04, 2018
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Can see much more clearly after cataract surgery, would recommend to anyone that needs cataracts fixed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jan 04, 2018
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Happy with way doctor explained things, advice was good and he explained things well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 04, 2018
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Came in for diabetes check from my pcp. Was harassed regarding my a1c and then told to sit outside. Horrible treatment! I beg you now to come to this doctor. Do your research-read vital and yahoo reviews. Also ask your pcp to refer you someplace else.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Jan 03, 2018
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Came in for diabetes check from my pcp. Was harassed regarding my a1c and then told to sit outside. Horrible treatment!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jan 03, 2018
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About Me

biography

Dr. Howard Chen, MD is an ophthalmologist in Goodyear, AZ. He is affiliated with Abrazo West Campus. He is accepting new patients.
  • Ophthalmology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Icahn School Of Medicine At Mount Sinai

    Residency Hospital
  • Pa Hospital Uphs

    Residency Hospital
  • University Of Pennsylvania Perelman School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Ophthalmology®
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Mandarin

  • Spanish

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Locations

Practice

Unavail13657 W McDowell Rd Ste 209 Goodyear, AZ 85395
1

Practice

Metro Surgery Center LLC6790 W Thunderbird Rd Peoria, AZ 85381
2

Affiliated Hospitals

  • Abrazo West Campus

    13677 W McDowell Rd
    Goodyear, AZ 85395

    How patients felt about the care they received at this hospital.

    78%
    Patients said they were given information about recovering at home

    6% lower than the national average

    69%
    Patients said that doctors always listened to them and explained things well

    7% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality