Dr. Ivette Ramos Silva, MD

I visited Dr. Ramos for my annual physical; she was nearly 45 minutes late, and I was unexpectedly billed $388 for a separate office visit (CPT 99214). During the wellness exam, Dr. Ramos casually asked if I had any other questions, and I briefly mentioned some minor ear itching and asked about continuing vitamin D3-a supplement she had previously recommended based on past labs. At no point was it made clear that these very brief and routine follow-up questions would be considered a separate, high-level billing item outside of the preventive care visit. I contacted her office, as advised by Sutter Health billing, but got no resolution. Advice to others: during your preventive care visit, when the doctor greets you or casually asks 'how are you?' do not respond with anything health-related unless you are prepared to be charged for a non-preventive discussion. I hope the practice improves billing transparency so patients can avoid surprise charges.

Dr. Ramos Silva is the most caring and compassionate doctor we have every had the privilege of knowing. She's very knowledgeable and explains things in a way we can understand. She even calls afterwards to make sure we are okay. We really feel confident about our health with her as our Primary Care Physician.

Dr Silva is horribly busy. She has no time to see her patients. Her schedule was so tight that I arrived at 8:55am for my 9am first annual physical appointment and she cancelled my physical checkup because I was late and she has no time. The nurse was not helpful as she cannot look up my Cigna pharmacy in their system and insisted me to provide the pharmacy address. Seriously, it never happened to me either from pharmacy or any clinic. How do I know a mail-in pharmacy address. On the second followup appointment, I waited for 1 hour for a 5 min video talk, and she kept saying she was too busy. Well, if she cannot handle that amount of patients, she can reduce her appointments instead reduce the quality of her service. And obviously, her staff were not happy either. I will never get back to her.

Dr. Ramos is the absolute worst doctor I have ever come into contact with. She does not listen to the needs of the patient and like to psycho-analyze everything. Pulling medications that a patient like myself has been on for years just because she feels it doesn’t help, when in reality it does. She insisted that certain medications would affect the functionality of some organs, and even when tests performed proved that wrong, she still pushed to take me off my medications. She lacks major empathy and understanding. I have since switched doctors who has concluded the medications I was on are appropriate. I would highly not recommend Dr. Ramos to anyone at ALL.

Dr. Ramos does not listen, she ticks off symptoms and throws out remedies that aren't applicable. She will not refer to a specialist as appropriate. I resorted to going to urgent care to obtain x-rays and tests needed for my serious illnesses. I'm looking for a new doctor. Don't waste your time on her.

Dr. Ramos is exceptional at what she does. She always listens, asks insightful questions, and truly wants me to feel well. Dr. Ramos has been treating me for several years and has significantly impacted my health and well-being. I think her care is a judgment-free space, and she leads with empathy if I need to adjust my lifestyle, and she always follows up.

Dr Ramos cares about her patients. She’s young and bright I feel she gives her all in her busy life. Bravo Doc!

Dr Ramos is a nightmare doctor. For reasons entirely unknown to this day, she took me off a drug prescribed to me by specialists and that was keeping me from experiencing horrific vertigo episodes. It caused me a lot of problems at work with down time, and it ruined personal family events. It was also very uncomfortable to go into shock and sweat and puke like crazy. I explained all of this and requested that my prescription, which comes in 90 tabs, be refilled asap because I began taking what little I had in supply and had begun to stabilize. After a week -- yes, she's super slow online to service patients -- she filled my prescription for 15 tabs. Refused more. I asked if a different prescription could be refilled that might help and that I had from my previous GP, and she denied it. Further, I was overdue for a very important PSA screening, and unaware of it, and had to request it after a specialist told me I should get on it. I strongly do not recommend her.

If I could give NEGATIVE stars, I would. This is a doctor that does NOT listen to you EVER.

Exceptional