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Dr. James Kelly, MD

Dr. James Kelly, MD

Orthopedic Surgery*
35+ years of experience

Dr. James Kelly, MD is an orthopedic surgeon in San Rafael, CA and has over 35 years of experience in the medical field. Dr. Kelly has extensive experience in Shoulder & Upper Arm Surgery. He graduated from Vanderbilt University School of Medicine in 1989. He is affiliated with medical facilities such as Novato Community Hospital and CPMC Mission Bernal Campus & Orthopedic Institute. He is accepting new patients and telehealth appointments.

4.6 Star Rating
Based on 41 reviews 4.6 Star Rating (41 reviews)

Practice

1099 D St Ste 105 San Rafael, CA 94901
Telehealth available

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Dr. Kelly's Reviews

Likelihood to recommend Dr. Kelly

4.6
41 ratings, 31 with a written review
5 star
88%
88%
4 star
2%
2%
3 star
0%
0%
2 star
2%
2%
1 star
7%
7%

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Complete Shoulder Replacement
I am surprised by how little pain I am in after a complete shoulder replacement. Friends who’ve had shoulder surgery have told me about the amount (and the long duration) of their pain. I keep waiting to experience that pain, but it’s never come. I was off the narcotics within a day or two. I’ve only used OTC NSAIDs thereafter. After two weeks, I’m already able to do light computer work so long as I keep proper posture. Immediately before the start of the surgery, Dr. Kelly showed me how he had game planned my surgery in advance based on my MRI. Dr. Kelly is amazing. Highly recommended.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
William Hilliard – Apr 05, 2025
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I really appreciate Dr. Kelly's transparency, honesty, and compassion for my reoccurring shoulder pain and his thorough walkthrough and immediate actions of short term and long term plans on treating my shoulder. i feel confident that working with him will help with my recovery.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
E – Mar 20, 2025
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I have total confidence in him.
Very professional. Does the right thing. He wasn't dry, but honest about my situation. I felt very comfortable with him. I have total confidence in him and his staff.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Harold Koehler – Feb 25, 2025
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Shoulder replacement 14 years ago
At 50 years old 14 years ago I got a full right shoulder replacement from Dr. Kelley due to severe arthritis. He did an outstanding job. He told me at the time that I would likely need a revision after 14 years or so and I am going to have to have that done within the next year and I would allow no one but Dr. Kelley to do so
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jeff Stallings – Feb 12, 2025
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He’s the best
He replaced both my shoulders and fixed the broken humerus at the same time in one. His surgeries seem to hurt less and heal faster. I have great range of motion and I was relaxed and confident Dr Kelly knew the best route to take. Really impressive!
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
Suzanne O’Neill – Dec 20, 2024
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Excellent Surgeon
Friendly and Professional demeanor. Outstanding outcome of surgery. Great follow up with minimum wait time. The staff was equally efficient and personable. The office and exam rooms were clean and orderly.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 20, 2024
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Excellent Orthopedic Surgeon
Dr Kelly is an expert in shoulder issues. He diagnosed my problem and recommended non surgical treatment which has greatly improved my pain. Recommend him highly
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 20, 2024
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He replaced both of my shoulders And it’s amazing
I really appreciate it. Dr. Kelly’s really professional approach. I liked that we did a reverse shoulder. The healing time was really shorter and I have full range of motion and feel like a new woman.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jholmes – Oct 08, 2024
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Dr and office are very efficient
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 17, 2024
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Everything explained very clearly
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 11, 2024
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Surgical evaluation visit definitely recommend
I was referred by another orthopedic surgeon to Dr. Kelly because they can’t repair the tendon and muscle tears on my left shoulder. His staff took more X-rays, and Dr. Kelly reviewed them… he took his time to explain the need for a shoulder replacement ( he is the expert for the procedure per my surgeon)…. left his office feeling I am in good hands.. looking forward to surgery in a month.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 07, 2024
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45 minutes wait
I waited 45 minutes to see Dr. Kelly, and he only expend 3 minutes in my visit. I was seeing him for the first time., seems to me he was in a rush.
What went well
  • I felt respected
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Aug 13, 2024
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Outstanding Service
My two appointments to date with Dr. Kelly have been at the highest level of quality. It starts with Dr. Kelly’s thoroughness, as well as the time to hear my various issues. At no time have I ever felt rushed during my appointments … which by the way, were done on time with all paperwork ready. I have shoulder surgery scheduled for late August 2024, and I am at ease and confident in Dr. Kelly’s skills and extensive background and qualifications.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jul 16, 2024
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Dr. Kelly is an amazing shoulder doctor.
Dr. Kelly was very patient and thorough as he tried to determine what was wrong with my shoulder which was causing me significant pain. He took X-rays and reviewed the results with me and then laid out my options and a plan 'A' and then a plan 'B'. I appreciate his thorough approach.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 26, 2024
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Excellent service provided
I have experienced left shoulder pain and Dr. Kelly was kind and very professional. They should resolve them almost immediately after the injection he saw me run on time. This time was friendly and helpful. I was very happy with the service I received.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Pedro Guevara – May 07, 2024
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The best
I have been treated by Dr. Kelly for almost 20 years for various orthopedic problems. He actually listens to me. Would not anybody else touch my shoulders.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia Van Steenberge – Mar 06, 2024
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Knowledgeable and aproachable
I found Dr. Kelly to be very down to earth and easy to talk to. He is not only very knowledgeable technically, but he also knows how to put issues and options in perspective, and he clearly cares about quality-of-life issues for the patient. He has a very prudent approach to treatment and in my case he didn't immediately recommend surgery. I left feeling hear and supported.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
JLM – Oct 26, 2023
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Dr James Kelly is the best and brightest!!!
He explains what you are about to experience. When he operated on me for the first time, i had never had a surgery, I had never been in the hospital as an in patient and I was terrified. I called him and he took time out of his very busy day to talk with me. His explanation and calm manner helped me enormously. This man is a brillant surgeon. Even my Physical Therapist was amazed by my recovery. That was 10 years ago and my shoulders are still great. Thank you, Dr James Kelly.
What went well
No results
What could be improved
No results
Helpful
C Mohalley – Oct 07, 2023
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Amazing experience!
The surgery and follow up have been great - no pain! I felt confident with my decision to have the total shoulder replacement and recommend him highly.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oct 04, 2023
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Disappointed and Frustrated.
Although ,Dr. Kelly is an "Internationally recognized surgeon, who has performed numerous shoulder replacement surgeries, and written a variety of publications, he is too busy to follow up/through with patients whose surgeries didn't go as well as expected. We are incredibly disappointed, especially after he came "highly recommended". Watching a loved one in extreme, excruciating pain, while observing their progress heading in the wrong direction, is heartbreaking. One would hope after performing a ground breaking surgery that involved "brand new" pyro-carbon technology, he would monitor patients, note their progress, and share the pros and cons. "His love for the outdoors translates into his ambition to see his patients return to their activities", really translates to "His lack of bedside manner", which is alarming! We are aware of the 1% of shoulder surgeries that have gone awry. But radio silence is not what one would expect from a world renown surgeon. Bad form Dr. Kelly.
What went well
No results
What could be improved
  • I didn't feel respected
Helpful
Sep 21, 2023
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About Me

biography

Dr. James Kelly, MD is an orthopedic surgeon in San Rafael, CA and has over 35 years of experience in the medical field. Dr. Kelly has extensive experience in Shoulder & Upper Arm Surgery. He graduated from Vanderbilt University School of Medicine...read more
  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • California Pacific Medical Center - California

    Fellowship Hospital
  • University Of Health Sciences

    Residency Hospital
  • Oakland Naval Hospital

    Internship Hospital
  • Vanderbilt University School Of Medicine

    Medical School, 1989
American Board of Medical Specialties®
American Board of Orthopaedic Surgery®
Orthopedic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • California Orthopaedic Association, Member

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Locations

Practice

Select Physical Therapy-Cal Pacific1099 D St Ste 105 San Rafael, CA 94901
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions
Office3838 California St Rm 516 San Francisco, CA 94118
2

Affiliated Hospitals

  • Novato Community Hospital

    180 Rowland Way
    Novato, CA 94945
    Recipient of 11
    hospital awards

    America’s 100 Best Hospitals for Joint Replacement Award™ (2025, 2024)

    Superior clinical outcomes in knee and hip replacement

    America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2025)

    Superior clinical outcomes in knee and hip replacement

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home
    84%
    Patients said that doctors always listened to them and explained things well

    6% higher than the national average

    View all patient feedback
  • CPMC Van Ness Campus

    1101 Van Ness Ave
    San Francisco, CA 94109
    Recipient of 23
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
  • Sonoma Valley Hospital

    347 Andrieux St
    Sonoma, CA 95476

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    3% lower than the national average

    81%
    Patients said that nurses always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality