Dr. Jeffrey Robertson, MD
Ear, Nose, and Throat*
35+ years of experience
Dr. Jeffrey Robertson, MD is a head & neck surgery otolaryngologist in Birmingham, AL and has over 35 years of experience in the medical field. He graduated from University of California, Irvine School of Medicine in 1988. He is affiliated with medical facilities such as Saint Vincent's Saint Clair and Ascension St. Vincent's Chilton. He is accepting new patients and telehealth appointments.
4.6 Star Rating
Based on 70 reviews 4.6 Star Rating (70 reviews)
Practice
2001 Providence Park Birmingham, AL 35242Telehealth available
Dr. Robertson is a Healthgrades Choice provider in Ear, Nose, and Throat
The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology
- Above average experience
- Good hospital quality
- Good patient ratings
- No healthcare sanctions
- Area of ExpertiseDr. Robertson specializes in the area of Otolaryngology-Head and Neck Surgery. • See board certifications
- Explains Conditions Well
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Practices at Top Hospital
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Dr. Robertson's Reviews
Likelihood to recommend Dr. Robertson
4.6
70 ratings, 28 with a written review
| 5 star | 87% | 87% |
| 4 star | 4% | 4% |
| 3 star | 0% | 0% |
| 2 star | 1% | 1% |
| 1 star | 7% | 7% |
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I had been to several other doctors with facial pain complaints due to sinuses. Dr. Robertson was the first one to really listen to me. He ran tests and performed sinus surgery and I have now been pain free for nearly a year. I would recommend Dr. Robertson to anyone who is having sinus issues.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Kathy K. in Birmingham, AL – Nov 15, 2018
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I have always had sinus infections and they have recently gotten worse. I went and saw him for the first time and had the balloon sinuplasty done. It was quick and painless, and while I do still get sinus infections they are not severe and resolve faster and I can breathe through them. Now I can easily clear an infection in a couple of days. Whereas before, I was stuffed and congested until medications were able to clear my sinus issues. His staff was friendly.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Lauren in none – Sep 04, 2018
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After having sinus issues for more than 15 years, Dr Robertson revommended sinus surgery. He repaired my deviated septum as well as performing a balloon sinuplasty. It honestly changed my life. Since the procedure I have had zero upper respiratory infections. Before, I was having a URI 2-3 Times per year.
I highly recommend Dr Robertson. He and his staff are 2nd to none
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Alex Davis in Chelsea, AL – Aug 23, 2018
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He is a great doctor, however, the wait is al aye extremely long. I had an appointment today at 2:15. I arrived at 1:40. I was placed in a room at 2:50. It is now 3:50 and still no doctor. This will be my last visit.
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
2 others found this helpful
Helpful
Stephanie in Birmingham , AL – May 24, 2018
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Both my daughter and I saw Dr Robertson on separate occasions for different concerns. Both of us experienced a physician who demonstrated total lack of regard for the pain he inflicted during procedures. Will NEVER return.
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
6 others found this helpful
Helpful
Feb 25, 2018
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Dr. Robertson performed surgery to correct a deviated septum and later performed enscopic procedures to open my sinus passages. I am 64 years old and can effortlessly breathe through my nose for the first time in my life. And the chronic sinus drainage I have been living with is gone! Dr. Robertson is personable and explained everything he was going to do and the post operative expectations and everything was spot on. One of best medical experiences I have had.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
R. Foster in Birmingham, Al – Jan 25, 2018
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I had sinus surgery this year after being diagnosed with chronic sinusitis which resulted in severe nose bleeds and sinus infection(s) that was/were not going away after several rounds of various antibiotics. I am so happy I did it. I can breathe now from both nostrils, my snoring has been greatly reduced, and the infection has been eliminated. I would highly recommend Dr Robertson. I have had a great experience.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Birmingham, AL – Nov 20, 2017
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Amazingly friendly staff, and Dr. Robertson is very thorough. I highly recommend their practice!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
35242 – Nov 09, 2017
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I had endoscopic sinus surgery, turbinate reduction, and setoplasty with Dr. Robertson. I was extremely nervous about having these procedures done. Before surgery, Dr. Robertson came in and reassured me that everything was going to be fine. He spent about 20 minutes comforting me. He has great bedside manners and is very compassionate. It is with the high regards that I recommend Dr. Robertson to anyone.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Birmingham, AL – Oct 11, 2017
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Very professional. Takes time to explain options for treatment. I have already recommended him to my friends.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Wade White in Bessemer, AL – Aug 11, 2017
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After years of sinus issues I went to Dr. Robertson on a recommendation of a friend. Dr. Robertson began his process of determining cause and I was surprised to discover that I was completely wrong about the source of my problems. He described what needed to be done and the details of what to expect. The entire process was exactly as described with no complications and minimal discomfort. I wouldn't hesitate to recommend Dr. Robertson to anyone suffering sinus issues. Very pleased.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Ron Glasscock in Hoover, AL – Jun 01, 2017
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I would highly recommend Dr.Robertson and his staff. They are highly professional, courteous and knowledgeable people.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Sammie in Birmingham, AL – Jan 25, 2017
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I had a great experience with Dr Robertson.
I have never seen an ENT, so I was not sure who to see. I read his reviews and his background (all good) so I called and was able to see his NP that same day. Later I saw Dr Robertson for a follow-up appointment. I very much liked his approach to my case (methodical approach based on his experience) and it was the correct diagnosis.
I needed to have some minor throat surgery and it went extremely well. My condition has improved greatly.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
J Barrett in Birmingham, AL – Dec 24, 2016
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I was having recurring sinus infections and had taken 10 antibiotics in 11 months. I had practically no air passage through my right nostril. Dr. Robertson performed balloon sinuplasty on both the right and left sinuses. I was awake, relaxed and pain free throughout the experience. I needed no pain medication following the surgery. What a wonderful relief. He was the third doctor I consulted but he totally explained everything to me. I recommend him and his procedures to everyone.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Linda Crawford in Birmingham, AL – Oct 23, 2016
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Dr. Robertson was very down to earth and wanted to find the cause of my negative symptoms (sleepiness, headaches). I had an extremely easy recovery from my septoplasty and turbinate reduction surgery. Only took one pain pill after getting home and really just needed anti-nausea medication (bad stomach).
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Michelle in Northport, AL – May 28, 2016
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Personable, drives to the root of the issue, explains the treatment options in clear terms, not pushy and the results are excellent.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Rick in Hoover, AL – May 27, 2016
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Dr. Robertson is definitely the best ENT I have ever had! I've seen multiple ENTs for sinus infections and for what I thought was allergies. I was diagnosed with Chronic Sinusitis and he suggested The Sinuplasty Procedure, which by the way was the best solution to my problems!! I feel 10 times better and all of the daily headaches I used to have before I met Dr. Robertson is a thing of the past! I can breathe so much better now and I am so grateful! THANK YOU DR.ROBERTSON!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Janay in Birmingham, Al – May 17, 2016
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Dr. Robertson is an outstanding ENT. I was referred by my primary care to him, and was seen same day. After a round of antibiotics,he thoroughly looked for the cause and found my sinuses had chronic infection (requiring surgery) and acute outside allergies. 3 months after surgery and now on allergy shots, I feel better this spring than I have in a couple of decades. Dr. Robertson is caring, he wants his patients well, and he chase that down for you!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Karen Elliott in Birmingham, AL – May 11, 2016
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Very personable. Knows his stuff. Great results.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Ben in Birmingham, AL – Apr 08, 2016
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I suffered with sinus related problems for years. Every winter a series of sinus,ear,throat infections that almost always manifested into serious chest congestion and difficulty breathing. During one of my early visits with Dr. Robertson he said, if you will trust me and do what i tell you to do it will be a life changing experience for you! Well I'm glad I trusted him because I just completed an entire winter season without one sign of any sinus problem and it feels great.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Thomas J Cubelic in Birmingham, AL – Apr 03, 2016
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Leave a review
How was your experience with Dr. Robertson?Overall Patient Satisfaction
70responses
Likelihood of recommending Dr. Robertson to family and friends is 4.6285715 out of 5
About Me
biography
Dr. Jeffrey Robertson, MD is a head & neck surgery otolaryngologist in Birmingham, AL and has over 35 years of experience in the medical field. He graduated from University of California, Irvine School of Medicine in 1988. He is affiliated with...read moreEar, Nose, and Throat
Cosmetic, Plastic & Reconstructive Surgery
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Mccollough Pl Surg Center
Fellowship Hospital, 1995Mccollough Pl Surgery Center
Fellowship Hospital, 1995Penn State Milston S. Hershey Medical Center
Residency Hospital, 1994Penn St U-hershey Medical Center
Internship Hospital, 1990Penn St University Hershey Medical Center
Internship Hospital, 1990University Of California, Irvine School Of Medicine
Medical School, 1988University Of California, Irvine School Of Medicine
Undergraduate School, 1984
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
-
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Affiliated Hospitals
- View all patient feedback
How patients felt about the care they received at this hospital.
91%Patients said they were given information about recovering at home3% higher than the national average
90%Patients said that doctors always listened to them and explained things well8% higher than the national average
- View all patient feedback
How patients felt about the care they received at this hospital.
85%Patients said they were given information about recovering at home1% higher than the national average
80%Patients said that doctors always listened to them and explained things well4% higher than the national average
- Recipient of 1
hospital awardView all awardsOutstanding Patient Experience Award™ (2024)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
90%Patients said they were given information about recovering at home6% higher than the national average
81%Patients said that doctors always listened to them and explained things well5% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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