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Dr. Joann Hertford, MD

Dr. Joann Hertford, MD

Family Medicine*
35+ years of experience

Dr. Joann Hertford, MD is a family medicine physician in Keene, NH and has over 35 years of experience in the medical field. She graduated from Rutgers New Jersey Medical School in 1986. She is affiliated with Cheshire Medical Center. She is accepting telehealth appointments.

3.2 Star Rating
Based on 6 reviews 3.2 Star Rating (6 reviews)

Practice

580 Court St Keene, NH 03431
Telehealth available
(603) 354-5400

At a Glance

  • Area of Expertise
    Dr. Hertford specializes in the area of Family Practice. • See board certifications
  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
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Dr. Hertford's Reviews

Likelihood to recommend Dr. Hertford

3.2
6 ratings, 6 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
0%
0%
2 star
17%
17%
1 star
33%
33%

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If You Have A Mental Health Condition Stay AWAY!!
If you have any mental health issues I would NOT see her! She was my doctor until I had to fire her last month. She does NOT trust or respect her patients or their legal rights! I was her patient since she started working at Cheshire Medical Center and up until my mental health became an issue I thought that she was a great doctor. It is very important to be able to trust and respect your doctor but it is just important that the doctor also has trust and respect for her patients! Please, if you have any mental health condition I highly recommend that you avoid her and that you avoid Cheshire Medical Center!!
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Seamus – Nov 22, 2024
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Fabulous Doctor
I consider myself fortunate that Dr. Hertford is my physician. She is gracious, kind, and exceedingly competent. She listens well and does an amazing job of responding to in between visit communication via the portal.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
Helpful
Nov 04, 2024
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Disappointing
Very few times in my life have I left after waiting so long, however I was consistently left waiting with Dr. Hertford. Her time management with other patients must be a problem, but with me she always seemed rushed and uncaring. Quick to dismiss or misdiagnose something to get rid of it. She put me on a medication which gave me the exact reaction I had explained to her I was hoping to avoid. She was very dismissive and unapologetic for everything from wait times to my medical concerns. Honestly doesn't seem to be in this career path out of genuine empathy for people.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Oct 20, 2022
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Dr. Hertford is caring and considerate of her patients and their concerns. She is fast in responding to questions through the Online Patient Portal and sharing next steps.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nov 23, 2020
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Excellent She is a very caring, conscientious, and empathetic Dr. I have been with her for over 5 yrs and she provides me with continued personalized treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Malia Boaz – Nov 25, 2019
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I do not trust her medical opinion since told me to slow down on drinking, as in once every 2 months is too much. I'm pretty sure there is something wrong with my brain and I told her I have small hallucinations and that issue was never even brought up. Didn't even recommend I see a psychiatrist either.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
John in Keene, NH – Dec 02, 2016
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Know Before You Go

About Me

biography

Dr. Joann Hertford, MD is a family medicine physician in Keene, NH and has over 35 years of experience in the medical field. She graduated from Rutgers New Jersey Medical School in 1986. She is affiliated with Cheshire Medical Center. She is accepting telehealth appointments.

  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Medical Center

    Residency Hospital, 1989

  • Medical Center

    Internship Hospital, 1987

  • Rutgers New Jersey Medical School

    Medical School, 1986
American Board of Medical Specialties®
American Board of Family Medicine®
- 
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Cheshire Medical Center580 Court St Keene, NH 03431
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Affiliated Hospitals

  • Cheshire Medical Center

    580 Court St
    Keene, NH 03431

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality