Dr. Joe Chen, MD

Dr. Chen was my wife's doctor. She died as a result of Dr. Chen's negligence. He never answered answered the call from the hospital while my wife passed away at Los Alimitos Medical center after she received a fentanyl shot from an inexperienced nurse which caused her to go into cardiac arrest. I've been trying to speak with Dr. Chen since the day she died 12/27/22, but Dr. Chen never reached out to me or my family to explain what happened, but his office still sends bills to my house for my deceased wife..... I pray he reaps what he sowed.

This is my second time dealing with Dr. Chen for my procedure and both times were great. Dr. Chen takes the time to listen and explain things. I am incredibly impressed with both his professionalism and the efficiency of his staff, from the receptionist, pre-op nurse to the OR nurse. From the moment I walked into the clinic, I was greeted with warmth and sense of organization. The entire team worked seamlessly to ensure a smooth and pleasant experience.

Some doctors are not concerned with patients who are elderly and have a poor prognosis. This is one. My mother is currently a patient at the horrible Los Alamitos medical center. Dr. Chen is doing a procedure tomorrow. Dr. Issa is currently the on-call physician. She is severely dehydrated due to Dr. Joe Chien and Vu Phan failing to communicate a delay in procedure that forced her to suffer over 20 hours with no food, no water and no IV. We have requested an IV this afternoon prior because it hurts her to eat or drink. DR. ISSA AND DR. CHEN ARE BOTH REFUSING TO BE THE ONE TO TAKE RESPONSIBILITY TO SAY THE IV IS APPROVED. Neither will communicate a medical reason. When advised that it hurts her to eat or drink,Dr. Issa’s response is to tell her to drink anyway. Dr. Chen’s flippant response was, “Well she ate this weekend, right?” She is elderly, with a poor prognosis. IT IS CLEAR THAT THEY HAVE NO CONCERN FOR PATIENT WELFARE OR FOR TREATING PEOPLE WITH DIGNITY.

My friend had an appointment to see Dr Chen today. I called to advise she had been hospitalized yesterday. I requested Dr Chen order the tests for her stricture while she was in the hospital. Employee said that since she hadn’t seen the doctor since 2017, she was considered a new patient & they would do nothing for her. Employee had no empathy.

Be careful with Dr. Chen. If he sees you in the ER make sure to ask the hospital to verify he is in network outside the hospital. If he is not in network he will not follow up with any procedure he did with you in the hospital! He is a money seeking doctor and does not care about the well being of his patient.

I called his clinic July 09 @ around 1620 hrs. to reschedule a possible sooner date. When I asked the name of the lady who answered the phone she just ignored my question many times refusing to give her name. She should be reminded of telephone etiquette in introducing yourself to the caller.

Phenomenal Doctor and Staff. Even though I received enough information on what to expect with my procedure, it was my first time so I was feeling anxious. From the moment I checked in, the entire staff went out of their was to make me feel comfortable. They explained what I was about to go through and answered my questions. It was clear that the staff loved their job and were an extended family. Once I went into the procedure room I was greeted by Doctor Chen and the rest of his outstanding