Dr. Jon Heist, DO

Terrible practice. Inept staff. Nasty, horrible management. Definitely do not go to this practice.

Dr Heist always takes time to listen to his patients he's a great diagnostician always on point he's so caring I love going to see him always leave feeling better than when I come in

I have been going to Dr. Heist since he was with Dr. Fruchtman which is well over 20 years. I've known his staff and agree at one time waiting time was poor, however that has changed greatly. He is not hesitant to provide a referral and gives you options. Dr. Heist is the old fashion doctor and takes the time for all your concerns.

Dr.Heist is your old time family doctor. He takes the time getting to know you as a patient and person and being able to nail it on the diagnosis. He is not afraid of doing procedures or going the extra mile instead of just handing you a referral to see a specialist. But if referrals are your thing, he will give you that option. He even has specialty preventative cardiac diagnostics in the office weekly which is very helpful. Sometimes you have to wait past your appointment time which can be frustrating until your turn comes to see the doctor and you realize the extra special care and time you receive. Ive referred many friends and family to Dr. Heist and they were glad to find a family doctor who cares; not just your corporate run of the mill impersonal corporate family physician.

Hardly answer their phone during scheduled hours, have no answering service, and when they do answer their phone they keep you on hold for as long as 30 mins, sometimes just hanging up on you after you waited. Their office wait time is even worse: 45 mins in the waiting room and as much in the actual patient room. A nurse practitioner told me when I asked for an HPV vaccine that there was no such thing, then I contracted it and needed surgery. Heist himself is awkward and hard to talk to.

I LOVE Dr. Heist! He's great. He's a caring man & I'm so glad that I found him. I like the women in the office, they are usually friendly but sometimes don't seem to really have that desire to be helpful. The only reason I am not giving the office 5 stars is they are IMPOSSIBLE to reach. They don't answer the phone during a 1hr lunch, daily, or before closing (even up to 2hrs before closing). So that 9 - 2 is really 9 - 12 If you don't call at the PERFECT time - youre out of luck

This office is very bad about answering the phone during regularly scheduled business hours. They don't do faxed or called in refills- even for conditions that thy are well aware of in their patients and have monitored for years. To get a referral, the best way is to go into the office physically and ask them for it. It is not uncommon to be left in the waiting room for almost an hour for an appointment. You need to get an early appointment if you have any hope of not spending a good bit of you