Dr. Joseph Ratchford, MD

Dr. Ratchford is a great doctor. His staff on the other hand needs improvement. They are rude and unorganized. The nurses you have to talk to to get lab results, and other information are terrible.

Very disappointed in the customer service with the staff and doctor. I had important paperwork that needed to be completed for a disability service for a my child. Paperwork was faxed twice and they still claim they don’t have it but also tell me that the doctor doesn’t want to complete the form because we are new to his office. This was faxed in the fall, I personally visited the office in Dec 2019 and had it faxed again, and left 2 or 3 voicemails over the last 2 weeks. I finally call and ask if the lady ever returns calls and was allowed to speak to her. This is when she tells me that she doesn’t have the paperwork (this will be the third time it is sent) and the eye dr needs to complete the form. I precede to tell her that all of her doctors are completing forms and we are waiting on this office to do their part. Her response she is “the doctor doesn’t want to do it”! Are you kidding me!!!! So you don’t return my calls to tell me this or ask for additional documentation?

Dr. Ratchford is a AWESOME physician. He is caring, he listens to you. He goes above and beyond to get to the root of your problem. i would never see anyone else.

Dr. Ratchford has treated my family for more than 25 years. He listens to his patients, asks pertinent questions, answers my questions, and doesn't give up until he finds answers. He also has a great "bedside manner" that quickly puts you at ease.

Dr Ratchford has been my dr for over 15 yrs he is the only dr I would go to