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Dr. Joy Touchstone, MD

Dr. Joy Touchstone, MD

Internal Medicine*
20+ years of experience

Dr. Joy Touchstone, MD is an internist in Richardson, TX and has over 20 years of experience in the medical field. She graduated from ECLECTIC MEDICINE UNIVERSITY in 2000. She is affiliated with medical facilities Medical City Plano and Methodist Richardson Medical Center. She is accepting new patients and telehealth appointments.

3.7 Star Rating
Based on 55 reviews 3.7 Star Rating (55 reviews)

Internal Medicine and Pediatric Assoc

2821 E President George Bush Hwy Ste 508 Richardson, TX 75082
Telehealth available

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Dr. Touchstone's Reviews

Likelihood to recommend Dr. Touchstone

3.7
55 ratings, 22 with a written review
5 star
58%
58%
4 star
7%
7%
3 star
5%
5%
2 star
7%
7%
1 star
22%
22%

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Knowledgeable and caring
I have gone to Dr. Touchstone for over 15 years and she always has time to discuss any issue, knows a lot about many diseases and is great at prevention
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lisa C – Nov 04, 2023
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Exceptional Doctor
Dr Touchstone has been my physician for 8 years. Being a physician myself, I can confidently say that she is truly exceptional. My entire family also sees her and speaks highly of her. We can entrust our healthcare needs with Dr Touchstone. Jillian
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 19, 2023
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Excellent staff! Excellent doctor! Very knowledgeable and caring. She works hard to make sure that her patients are making progress. She is a great listener and has a wonderful bedside manner.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 06, 2022
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My 1st and definitely will be my last visit. After waiting for a month i had to reach out to see if my labs were received. I received a message back that they were now loaded to the portal only to discover that it's numerical values without an explanation that a patient wouldn't be able to decipher to diagnose themselves. The 1 med she mentioned during examination was never prescribed nor the was a referral ever sent as we discussed.
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Dec 16, 2021
We appreciate your feed back and apologize for... Read More
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Wonderful doctor! I've been a patient for 15 years and she has always provided me with excellent care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dale Seawright – Oct 18, 2021
Thank you so much for allowing us to be your... Read More
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First visit with Dr. Touchstone I thought was good, however the front office is lacking that's putting it mildly. My next visit, the doctor acted as if she could care less that I was there, her bedside manners were horrible. The person that took my appointment was rude and asked me unnecessary questions one in particular because I'd seen a doctor in between (it's not like they can be reached when needed) questioning me as to IF I was going to use Dr. Touchstone as my doctor or not?! I was very disappointed , it is very hard to get someone to even answer the phone when you call to make an appointment you will get an answering machine I guarantee you. I left a message 2 months ago call was never returned. Made a call on Monday Dec. 7th struggling with a health issue and received a call back on Dec. 9th "as I was sitting in another doctors office waiting to be seen". I will never call or place foot in that office again. Don't waste your time "0" stars should be an option above.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't explain conditions well
  • Staff wasn't friendly
3 others found this helpful
Helpful
C. Wallace – Dec 10, 2020
Thank you for your feed back. We take your... Read More
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I made an appt with Dr. Touchstone because of an infection of the sinus and throat area. A lesson to everyone, don't ever hold in a sneeze when you are eating popcorn because it can cause a most painful result that can turn into something else. The most important outcome here was I came to trust a woman, Dr. Touchstone, who looked me in the eyes and told me what we were going to do. She also gave me instructions on what to do after the round of antibiotics, to contact her office. All in all, I'd definitely be going back to Dr. Touchstone if I were on the same insurance plan and I'm crying that I can't move her to my new plan. She was wonderful and I felt so comfortable around her. From my experience it is not normal to be able to talk to a doctor so freely because most doctors give you the impression they are too pressed for time to even look you in the eyes. Dr. Touchstone was attentive and it was appreciated.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
TX – Jun 10, 2019
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Made me wait for an hour then told me to leave if I couldn't stay any longer.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Jan 31, 2019
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We have been seeing her since my middle daughter was 5 months old (she will be 14yo in Novemeber). We moved and I drive 45 minutes for doctors visits. She smart, caring, and doesn’t over prescribe. The office staff are friendly and Nurse Kim is amazing. I have 5 kids from 23yo to 9yo and she has seen us through all kinds of medical situations.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Laura in Forney, TX – Jul 23, 2018
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Dr. Touchstone is awesome! She asks the questions you forget to ask, she is very detailed with your overall health. Her office staff is awesome as well. The lady at the front desk is so polite and Kim is so welcoming and positive.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Shannon in Wylie, TX – Jul 18, 2018
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Dr.Touchstone has been seeing my son since he was born. She and her staff have always been very professional and informative. I just changed her to my PCP as well, since she took such good care of my baby. I can honestly say I have never been more pleased with a physician.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Dallas, TX – Jul 28, 2017
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Dr. Touchstone staff are friendly and genuinely compassionate. She has been taking care of me and my children since 2004. I appreciate the fact that for most of my medical needs for me and when my children were small, could be handled by one great physician. She is very good.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Rebecca in Garland, TX – Jul 21, 2017
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Dr. Touchstone is kind, caring, extremely intelligent and perceptive, and goes the extra mile to figure out what is going on with you health wise and helps get you feeling better. She has never been distracted or uncaring. If my children were still at home, I would take them to her as well. Best M.D. I've ever been to.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Irving, TX – Feb 16, 2017
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I was very pleased with Dr. Touchstone, the first time I met her was at an appt. for my daughter and i felt that she asked the right questins and was attentive to her. I recently went and saw her for myself and I thought she was very thorough. And I felt that the office staff was very pleasant and I just love nurse Kim.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Shannan in Garland – Feb 03, 2017
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Dr. Touchstone is great with infant to teens. I have 4 children that she has provided care for through out the last 10years. Her diagnosis have always been correct. From well child check up to ADHD. She really diagnosis the problem and includes the source as part of her diagnosis. I also like the fact that she does not over-medicate us as patients. I always refer my friends and family to her for pediatrics or as a primary care for adults. Dr.Touchstone Rocks!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rstrickland in Sachse, TX – Jan 25, 2017
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I am a new patient to Dr. Touchstone. I was referred to her by a friend who has seen her for many years. I was very pleasantly surprised by the office. Dr. Touchstone was very thorough and listened to my concerns. She didn't just rush to put me on a drug and get me out of the office. She told me her thoughts and we made plans to follow up. The staff was friendly and professional. I saw the review from the patient who wasn't happy but I can only say my experience was very different.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan M in Richardson, TX – Jan 24, 2017
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I like Dr. Touchstone and her visits have always been pleasant. However, her office staff was incredibly rude and make an already stressful situation more stressful. I would not go back simply because of the rude office staff.
What went well
  • Office environment
  • Listened & answered questions
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
1 other person found this helpful
Helpful
DJAMP in Dallas, TX – Dec 28, 2016
Hello, I am really sorry to hear this. We expect... Read More
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I literally have no words to describe how disappointed I was with my overall experience here. Going to the doctor is already hard when you feel like something is going on with your body. I told Dr. Touchstone my concerns and she just seemed to take them lightly. She NEVER touched bases with me afterwards. No one even called me back to give me lab results. I called the office multiple times. Her nurses Kim and Jenelle were so helpful. I still have so many unanswered questions. It's disheartening.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jasmine Hillman in Garland, TX – Nov 29, 2016
Thank you for your feedback. Our goal is to make... Read More
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Dr. Touchstone is very caring and compassionate. She will take the time to listen to your concerns and go over each one with recommendations.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Denise in Richardson, TX – Sep 27, 2016
Thank you for taking the time to post a review! ... Read More
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It was with a little skepticism that I ventured in to getting a new physician as my insurance had made me lose my doctor of many years. When I arrived, there was a smiling helpful person behind the glass who gave me papers to fill out. Then Nurse Kim helped me . I had absolutely no wait time in the outer office. Everyone was smiling and pleasant. When I first met Dr. Touchstone (wonderful name!), I was pleased to note her professionalism. I'm sure that anyone would find this place as excellent!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Cathryne Stone in Richardson, TX – Sep 15, 2016
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About Me

care philosophy

I have always felt that the doctor patient relationship is two way.  The doctor is a medical consultant who is obligated to stay on top of their field to provide the best information available to allow the patient to make the best choices...read more

biography

I'm a native Texan, born and raised in Austin. 
  • Internal Medicine

  • Pediatrics

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Eclectic Medicine University

    Medical School, 2000
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
American Board of Pediatrics®
Pediatrics
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Internal Medicine and Pediatric Assoc

Touchstone Internal Medicine & Pediatrics2821 E President George Bush Hwy Ste 508 Richardson, TX 75082
1

Affiliated Hospitals

  • Methodist Richardson Medical Center

    2831 E President George Bush Hwy
    Richardson, TX 75082
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
  • Medical City Plano

    3901 W 15th St
    Plano, TX 75075
    Recipient of 49
    hospital awards

    America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    82%
    Patients said they were given information about recovering at home

    2% lower than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality