Dr. Kenneth Shephard, MD

Excellent Dr he take his time listening the patient. He controls my thyroid, colesterol and blood sugar since the 2nd visit. Thank Dr

You’re almost always required to have a referral which is entirely understandable, given that it is an insurance requirement, not an office decision. The doctors like to have your previous PCP’s notes faxed in along with any other supporting test results in order to get a more well rounded idea of your health which again, is entirely understandable. Front staff is always informative, friendly and helpful. Dr. Shepherd and Dr. Mendez are excellent physicians, I recommend them to anyone. Don’t let the negative reviews fool you, they are simply uninformed.

RUN - RUN as fast as you can as far away as you can. Got a referral for an Endocrinologist from my Rheumatologist. Requested an appointment and that's when the headache started, they would call me every other day to either confirm the appointment or request additional documents from my doctor. I forwarded everything they requested, and now Today - hours away from my appointment they have the audacity to call me and tell me that the "doctor" didn't want to see me because my labs were fine. Excuse me? I have a referral from another professional, doesn't that deserve at least a conversation? I'll be looking for another doctor that can be human and provide good customer service to its patients.

Dr.Shephard is great, but his staff is horrible to say the least. Noone ever answers the phone, 10+ calls and no answer throughout the day is no way to run a professional business. The lack of communication is evident in that office, the assistants do not assist. The staff’s incompetence is enough to not recommend any of my patients. Please clean house, please rebuild, Dr. Shepard deserves better.

I hate doing this because I like Dr. Shephard. He is knowledgeable and nice. Gives you options and tries to help with samples if your insurance isn't covering things and you need them. However, and this is a BIG however, I have 2 issues with the office. One, they must overbook because the wait time is always ridiculously long. Two, if you call, you can never get a live person (unless you are booking an appt., then they are more than happy to talk to you). You can leave voice messages but they never call you back. You can email, but you never get an answer. I have an issue with the insurance covering my med that the doctor has to authorize and this has been going on for 12 days now with no acknowledgement / response / update from the office to either me, or the pharmacy. This is no way to treat your patients.

Very good at communicating your health issues and providing alternative treatments with all of their positive and negatives. I never feel rushed by Dr. Shephard. He was recommended by my primary care physician and I also give my highest recommendation.

Extremely rude staff!!! Wouldn’t even give an appointment unless I had previously seen another doctor which I hadn’t apparently the “Doctor” doesn’t evaluate patients he only sees patients with existing records and even though I don’t need a PCP I was rudely told that I wasn’t permitted to see the doctor unless I had a PCP which my insurance doesn’t require! On top of everything she lied to me on the phone and told me that the gentleman I initially spoke too didn’t give me the information that I needed about old records before I would even dared calling them to make an appointment! The gentleman told me he had been working with this doctor for over 5 years! So who is lying! The “new patient” clerk was extremely rude and nasty on the phone! I’m super surprised that this doctor keeps this kind of staff! He will be broke soon with no new patients that this clerk makes sure no one gets appointments to see this doctor. So don’t even bother to call unless you like to be treated like crap

The doctor is great. The staff is horrible. And if you call them, prepare to be a long time on the phone. I've been put on hold for 45 minutes and sometimes I have to hang up because I have other things to do. If I were the doctor I would fire the staff and get a new staff that acts professionally. His staff lowers the quality of the whole office. It's a shame because the doctor is a good and knowledgeable person.

Great doctor. Takes his time to listen to his patients. He is very accurate with his diagnosis and treatments. Can't say enough good things about him. I'm seeing Dr Shephard for more than 7 years.

Saw him for about a year with type 2 diabetes. Always he gave general advice I could get from my primary care doctor. Then he always pushed a new medication on me each time. Not recommended.

Very rude staff. Called to make an appointment as a new patient and was left 20 minutes on hold, whoever answered the phone asked me for medical records to be sent to them. When I said I did not have them she hanged up the phone. Do not recommend this physician.

I am not really sure about Dr. Shephard's decisions and treatment methods but I can say for a fact that his staff has zero people skills:. Mean, indifferent, unprofessional and nasty. I have experienced being hung up to at least twice. If you need and Endocrinologist think twice; remember, you have to go through his staff first......

I've been seeing Dr Sheppard for years for my thyroids and diabetes he is an excellent and caring understanding physician he takes his time and goes out of his way to make sure I stay on track...

This is an excellent doctor. Great bedside manners. Takes his time to listen to his patients He is very accurate with his diagnosis and treatments. Can't say enough good things about him. It's a shame his front office staff makes people walk away. The phones are never answered. In order to schedule an appointment you actually have to go in person. If documents are faxed they never receive them. I'm sure the doctor doesn't really know what's happening in the front. Its really a shame

I have tried over a week to schedule an appointment with this office. I was advised to fax over my lab reports which is absurd. No other office that I called to inquire about appointments, required this. The receptionist has an attitude and is not helpful at all. Don't even bother emailing their office, no has the courtesy to reply. Office staff needs retraining and a refresher course to treat current and new patients better. Luckily I found another Endocrinologist where I easily made an appt.

After seeing many doctors , Dr Shephard was able to finally diagnose me with PCOS . Under his care my quality of life has changed 100% for the better . His staff has always been attentive and helpful to me . I understand that waiting to see a Dr . Can be stressful but to me the small inconvenience is worth the results I have gotten . I highly recommend Dr . Shephard to anyone who asks me for a reference .

Waste of time is all I can say to sum it up. I was told in order for him to help I needed to get sick again and have full blown hyperthyroidism. It was a waste of time and money to have even went. He could of told me that on the phone when his office staff made me fax lab work and ultrasound to his office before scheduling an appointment.

The doctor was with me 5 minutes after waiting almost 1 hour on the wating room They made me fill out a form and made me the same questions again to put in a computer , a waste of my time They don't answer the phones and it is a nightmare to obtain responses

Disregarded any of our concerns and he just rushed the appointment which we waited and hour to see him!!!

I LOVE COMING TO THIS OFFICE, NOT ONLY ARE BOTH DRS GENUINELY SWEET, DR SHEPHARD IS SOOOOO ADORABLE, HIS SMILE JUST BRIGHTENS MY DAY! I REFER THESE DRS TO EVERYONE I MEET, MY FAMILY LOVES THEM AS WELL!