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Dr. Kim Mai, MD
Vitreoretinal Disease & Surgery*
10+ years of experience
Dr. Kim Mai, MD is a vitreoretinal disease specialist in Arlington, TX and has over 10 years of experience in the medical field. She graduated from TX A & M University SYS HSC College OF MED in 2011. She is affiliated with medical facilities Houston Methodist Hospital and Texas Health Fort Worth. She is accepting new patients.
4.1 Star Rating
Based on 21 reviews 4.1 Star Rating (21 reviews)
Practice
1007 W Randol Mill Rd Ste 110 Arlington, TX 76012At a Glance
- Area of Expertise
- Explains Conditions Well
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Mai's Reviews
Likelihood to recommend Dr. Mai
4.1
21 ratings, 20 with a written review
| 5 star | 76% | 76% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 5% | 5% |
| 1 star | 19% | 19% |
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Excellent Care
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
CJS – Sep 19, 2023
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The gift of sight
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
Helpful
Kathryn – Sep 16, 2023
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Great doctor
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
- Office environment
- Long wait times
Helpful
I recommend Dr. Mai as your retinal specialist. – Sep 22, 2022
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Dr. Mai’s office is so Organized and Efficient
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Norm H. – Sep 18, 2022
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Office Mismanagement
What went well
- Listened & answered questions
- Explained conditions well
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
1 other person found this helpful
Helpful
M. Harvey – Jul 01, 2022
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Rudest front desk
What went well
No results
What could be improved
- Office environment
- Didn't listen or answer questions
- Staff wasn't friendly
- Long wait times
Helpful
Over it – May 06, 2022
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Wonderful Vitrectomy Surgery
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Marie D – Feb 01, 2022
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Spent about 2 hours at the clinic of which about 10 min was with Dr. Mai. She is patient and answers your questions, however, I cannot fathom how the visit cost $500 when the tests were not much different than those performed at an optometrist's office and were performed by technicians. Hope you have great insurance and you have paid your deductible because if you don't, you will be shocked by the out-of-pocket expense.
What went well
- Listened & answered questions
What could be improved
- Office environment
1 other person found this helpful
Helpful
DH – Sep 25, 2021
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Dr. Mai Is by far the best clinician I have ever encountered in any field of medicine. Concise, articulate in laymen's terms. Informative, and most of all concerned with your well being. And most can agree Surgeons of half her caliber exudes an air of unapproachability. She maintains the far gone "family doctor" attitude and professionalism. In my humblest opinion.
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
Helpful
Paul – Jul 21, 2021
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Dr. Mai and her staff was very knowledgeable and accommodating. Took her time to explain what was going on. You don't feel rushed or anything. My mother had came in with blurry vision and Dr. Mai was able to treat her.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Jennie C – Jun 23, 2020
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Not good.
What went well
No results
What could be improved
No results
Helpful
May 14, 2020
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Dr. Mai is an outstanding doctor. . She saved my vision after a retina detachment. I would give my 100% recommendation.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Carl Todd – Sep 25, 2019
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Staff does not keep accurate accounting records. You will end up paying the same bill multiple times or they will send you to a collection agency. I just paid it. No idea if the is intentional or just incompetence but I just paid my way out of it. Avoid this place.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 24, 2019
Thank you for your comment. We have a... Read More
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My experience in this office was outstanding. Upon examination she discovered I had a Retina Detachment as well as tears in my Retina. She patiently explained what this meant and was very compassionate with me as I was very emotional and did not know I came close to losing my vision in that eye. She was very professional did not rush me, she answered all my questions and concerns with much details. The staff is very pleasant, helpful and patient. I am very happy I found this office.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Agnes in Irving TX – Apr 21, 2018
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Dr. Mai has been a GOD sent blessing. My retina became totally detached on 2/17/18 and not really understanding and fully knowing what this meant at the time was definitely a scary time for myself. Dr. Mai explained in detail with compassion on what needed to take place and has been by my side every step of the way during this time. I had my surgery on 2/23/18 and am healing great thanks to prayers, GOD and most of all Dr. Mai. I do not know what I would have done if not for Dr. Mai :)
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
MELISSA THOMPSON in FORT WORTH TEXAS – Apr 21, 2018
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I would 100% recommend Dr. Mai to anyone that needs to see an eye specialist. I've been seeing her for 8 months for a very serious issue in my left eye, she truly listens and explains well all your options of treatment, I thank God someone recommended her to me.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Martha in Saginaw – Apr 17, 2018
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From the beginning of my first appointment with Dr. Mai, I knew I could trust her opinion and her expertise. She explained my condition and treatment options in a way that was easily understood, even using a model of the eye to make clear what she was saying. After talking with her, you know your best interests and eye health are her number one goal. She makes you feel that you matter as a person and as a patient. Dr. Mai is a compassionate listener and an excellent ophthalmologist!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jeanie in Meridian, Texas – Feb 10, 2018
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I lost vision in my right eye. Dr. Mai was the "on call" Doctor on a Saturday morning. She was very patient and thorough. She was able to determine I had a retina detachment. Dr. Mai saw me through my surgeries and post opt visits. I highly recommend Dr. Mai.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Houston, TX – Jun 03, 2017
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My dad had a bad eye infection and she saw him multiple days in a row including on a Saturday. Very quick in and out everytime and very helpful and informative
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Houston, TX – May 23, 2017
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Dr. Mai is the most patient, caring, and knowledgeable physician I have met in a long time. She took the time to explain my specific issues in a way that was honest, complete, and yet comforting. She went above and beyond to meet me after hours when I was having problems. My eye issues are unique to say the least, her knowledge and expertise carried me through some difficult times with confidence and compassion.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Robichaux in Houston, TX – Feb 22, 2017
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Leave a review
How was your experience with Dr. Mai?Overall Patient Satisfaction
21responses
Likelihood of recommending Dr. Mai to family and friends is 4.095238 out of 5
About Me
care philosophy
Only through listening to patients, their needs and expectations, that we can achieve the best medical and surgical outcomes for them. Through advanced and personalized care, I hope to restore confidence and autonomy for our patients. It is my goal to do the very best for them.biography
Dr. Mai grew up in Keller, Texas. She graduated in the Top Ten of her class from Fossil Ridge High School prior to attending the University of Texas. She earned a Bachelor of Science degree with departmental distinction in Biology. During her leadership...read moreVitreoretinal Disease & Surgery
Ophthalmology
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Retina And Vitreous Of Texas
Fellowship HospitalUt Houston Medical School & Md Anderson Cancer Center
Residency Hospital, 2015University Of Texas Southwestern Medical Center
Internship Hospital, 2012Tx A & M University Sys Hsc College Of Med
Medical School, 2011
American Board of Medical Specialties®
American Board of Ophthalmology®
-
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Focus on Graves' Disease
Locations
Practice
Office1007 W Randol Mill Rd Ste 110 Arlington, TX 76012
Alliance Retina of Texas PLLC3824 North Tarrant Pkwy Ste 310 Fort Worth, TX 76244
Office750 12th Ave Ste 110 Fort Worth, TX 76104
Affiliated Hospitals
- Recipient of 67
hospital awardsAmerica's 100 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
80%Patients said that doctors always listened to them and explained things well4% higher than the national average
- Recipient of 28
hospital awardsAmerica's 250 Best Hospitals Award™ (2025, 2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsPatient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
76%Patients said that nurses always listened to them and explained things well1% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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