Dr. Lucia Gilling, MD

Dr. Gilling is a wonderful doctor but her receptionist, Molly, is rude and just downright disrespectful. She needs a better receptionist as I believe Molly has gotten too comfortable in her position as a receptionist. I've been a patient of Dr. Gilling for over 7 years and every time I need to contact the doctor's office I must get past this horrible troll-like personality first. I have considered going to a different doctor due to her receptionist but so far no one had come close to Dr. Gilling's expertise.Dr. Gilling I urge you to please let Molly go and get a different receptionist that has people skills. There are plenty of people that would be happy to have that position and do the job just as good if not better than Molly.

The staff and Dr Gilling-very thorough and explains in details. Very clean office.

While the doctor was wonderful her staff is deplorable. Leaving 14 messages and having to cancel appointments for for dexascan due to the staff not getting an order to the radiology on time after repeated attempts (this from both myself and the radiology dept over a months time frame) is inexcusable. The front desk receptionist, Molly is beyond rude. I fear the doctor is unaware the problems the patients are facing in trying to get scripts filled. This was on going. I have since found another endocrinologist an md am sorry to leave this practice.

I have been a Patient of Dr.Gilling for over 17 years she take time to go over your labs result with you ,answer any question you have in reference to you health or care. thank you Dr.Gilling for all of your service. Also thank you to the Amazing office Staff.

Dr. Gilling’s has been my endocrinologist for over 10 yrs. She’s always patient and carefully reviews all my lab work. She has never made me feel like she was in a rush. Instead, she makes sure I have a complete understanding of what’s going on with my health. I have referred several people to her and everyone has been completely satisfied.

I felt that Dr. Gilling was very knowledgeable and caring.

No!!!

I had thyroid cancer in 2008 and have visited Dr. Gilling twice a year since then. She takes her time - and really listens - and looks at the whole patient. I think she is an excellent doctor.

I felt very comfortable with the Doctor and felt like she cared about what was going on. I find her front office to be very short and sometimes rude. This causes people to leave bad reviews against the doctor.

Dr. Gilling would benefit from a professional practice manager. She seems very capable, but her PA and staff are very unprofessional. Tried to move an appointment because I have been sick and couldn’t get labs done. Next available is in 3 months? Certainly not a user friendly practice, and certainly not a place I wNt to be seen.

Dr Gillian is a wonderful doctor, however her staff (especially in billing) is RUDE and makes you feel that "you're" a bother when calling in asking questions. Last person I spoke with at her office in billing was Michelle and she was so RUDE.. I felt like hanging up.

Dr. Gilling's office sent the wrong prescription to the pharmacy where I had to go get my refill. I am glad I noticed. I have no trust anymore in continuing to go to this office.

This was my first visit and definitely my last - the staff was impolite and demanded payment after my visit which I refused to pay since I only have a copay! The office charged my insurance over $750!!!

I went to Dr. Gilling based on a recommendation from other with adrenal issues like mine. She spent 30 minutes with me taking my history, then told me she thinks it was a previous issue that had been resolved, ordered labs and passed me to her PA who told me my labs were off but "not off enough" and went back to my other health issues to lay blame there. Told me to choose surgery or else they can't help me. I was not a candidate for surgery. Never returned my calls, followed up or offered help.

Dr. Gilling constantly pushes patients off to her PA but charges for a regular doctor visit. If I am paying for a doctor visit, I'd like to see a doctor (like someone who went to med school), especially when I only see my "doctor" once a year. The front desk people are HORRIBLE! A PA is NOT a doctor, sorry.

Dr. Gilling regularly refuses to allow her patients to see her, rather, she routinely passes us on to her PA who as I was told "has all the qualifications of Dr. Gilling but just doesn't didn't go to medical school and chose to stay home and have a family" WHAT????!!!! I was to be newly diagnosed and to treated for diabetes by a PA. I was not comfortable with that at all. If you don't mind being treated by an unqualified assistant to the physician, book your "Doctor's" appointment now.

Lousy patient support- no one answers the phone or return voice mail. They forget to provide patient with necessary lab request until the 11th hour

Awesome doc.Spends time with her patients, explains findings and actually listens to her patients concerns.

Dr. Gilling was excellent but I only saw her once (the second visit was with an ARNP) The office staff was not helpful at all and I had to return to my previous endo who is an hour away for treatment but at least I was able to get my labs and be treated for the symptoms that I had. In the meantime I experienced other complications because the staff would was not receptive to my concerns.

Dr. Gilling and her associate Joanna P. Gonzalez, PA-C may have saved my life. During scheduled office visit things started going wrong. Dr. Gilling ordered an ambulance transport me to Florida Hospital at Wesley Chapel. The Paramedics disagreed with her decision, and were quite vocal about it. Upon arriving at the ER my heart was thoroughly checked, blood pressure monitored, blood work and more blood work. This was not going well. Had I refused the ambulance I would have shown no confidence.