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Dr. Marc Cheng, MD

Dr. Marc Cheng, MD

Pain Medicine*
20+ years of experience

Dr. Marc Cheng, MD is a pain medicine physician in Santa Ana, CA and has over 20 years of experience in the medical field. He graduated from University of California, Los Angeles David Geffen School of Medicine in 2002. He is affiliated with medical facilities Hoag Hospital Newport Beach and Bear Valley Community Hospital. He is accepting new patients and telehealth appointments.

4 Star Rating
Based on 37 reviews 4 Star Rating (37 reviews)

Elite Pain Management

2010 E 1st St Ste 100 Santa Ana, CA 92705
Telehealth available

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Dr. Cheng's Reviews

Likelihood to recommend Dr. Cheng

4.0
37 ratings, 24 with a written review
5 star
76%
76%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
24%
24%

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N.P. Doug S.
I had my appointment at Dr. Cheng's office yesterday. I've been seeing him and his staff for many years now, and I am always more than satisfied with my care and any procedures that he has performed. The office staff and Nurse Practitioners are always Grade A and function as a well oiled machine. That is always of utmost importance to me, personally. Yesterday I was seen by their new N.P. Doug S. Talk about thorough, professional and attentive. Wow. I felt heard, seen, cared for, and recognized. I was very impressed at our first meeting and appointment. He was aware of personal things about me that touched me, as well as my medical conditions. He obviously had read my thick chart before my appointment. He is more than an amazing addition to their team at Elite Pain Management. I have much praise and gratitude for the previous Nurse Practitioner Elizabeth Branson. She was my N.P. for several years. She is another amazing N.P. and I was very sorry to have seen her leave.Thank you!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Annette C. – Jan 10, 2025
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Abraham Chiasheng Fu Rich Dr Cheng is the worst Dr I even seen, I am a cancer patient and have lots of pain and needs to increas the dose for my pain medicine, I left several messages in two days and asked him to call me back to let me know the better dosage, but he just wanted me to wait until next appointment more than a week later and never called me back. I was in so much pain, how can I wait another week to see him? He is really terrible, did not care his patient is suffering so much. I will not see him again and want to let everyone know and to avoid this kind of dr.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Abraham Fu – Aug 14, 2023
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I’m very pleased with my care
DNP, Elizabeth is familiar with my history and always speaks to my needs.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 06, 2023
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Highly recommend Dr Cheng
Dr Cheng cares about his patients! I’ve been under his care for pain management for 9 years. Procedure days are well organized! And Kudos to Linda, the office manager who recently helped with issues that arose from an insurance change in January. I highly recommend Dr Cheng and Elite Pain Management!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 28, 2023
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Professionalism & Excellence
As usual, great reception from staff. Very excellent and professional service.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jessie & Elizabeth – Nov 18, 2022
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The Best of ther Best!
I'm VERY picky with my health care providers! When I first came to EPM in 2018 I saw how they thoroughly went thoroughly my medical history and worked in accordance. They are VERY organized and on top of their game! Everyone in the office is VERY caring and knowledgeable. They are light handed in their procedures and are caring in their follow-up and follow through with everything! I'll make the drive from where I live for QUALITY HEALTH CARE & QUALITY HEALTH CARE PROVIDERS! And that's EXACTLY what Dr Cheng and the rest of his Staff are, QUALITY, Through and Through!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Marie Minassian – May 19, 2022
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Dr. Cheng and his highly skilled staff provided by far the most positive, professional and proper diagnosis and treatment for my medical condition. Dr. Cheng is a remarkable diagnostician who asks and answers all the right questions to ensure that a patient receives the best care possible. His kind and caring personality shines during each interaction with him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Margaret Mihalovich – Dec 02, 2021
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Dr, Cheng ordered a pain medication for me and I had a rather severe reaction to it. I left 3 messages over 2 days asking that he contact me in order to change to a different medication. He never responded. I called to cancel my follow up appointment and was told that I wasn't on the schedule in spite of having a copy of my appointment confirmation. I sent a letter to him telling him of my disappointment with him and his staff, since I felt that I owed him an explanation of why I would not be returning.
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Nov 04, 2021
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Dr. Cheng is a great physician. He has taken through care of me for more than 7 years. So thankful for his work ethic and individual care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jun 11, 2021
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Dr. Cheng and his medical team Dr. Kim and their office staff are very professional and attentive to my care. They treated me immediately as a new patient with no wait time. They are respectful to answer any questions and have the highest regard towards pain management.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Lauren M – Feb 20, 2021
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Dr Cheng and his office staff are very professional and caring. I highly recommend him. All of the Drs and Nurse practitioners seriously listen and hear you when you tell him your pain issues. They provide you with recommendations for therapy, exercise and medical procedures that help reduce the pain experienced. After a neck surgery I was still in great pain and truly do not know how I would have gotten through the last few years without his encouragement and sincere concern and empathy to help me see there is help. I can’t thank Dr Cheng and his staff enough for the help they have been providing to me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Rhonda – Jan 20, 2021
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I'm so pleased I transfered to this office! Very professional! Very clean! Listened to me! Got to the heart of my pain issue. Wonderful experience!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Carrie – Nov 13, 2020
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Dr. Cheng is not only highly skilled, he is an all around nice person. He has performed two procedures on my lumbar spine. The front office staff is friendly and highly competent, which adds to the experience of visiting Dr. Cheng. I highly recommend this practice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Kathy – Aug 14, 2019
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Very caring, empathetic, and knowledgeable. Great access.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Feb 21, 2019
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Dr. Cheng is very knowledgeable about pain! Very caring. Terrific bedside manner. Appointments are easy to get and waiting is minimal. I highly recommend him and his very efficient staff!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Priscilla Silver in North Tustin , CA – Feb 21, 2019
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Dr Cheng and his office are empathetic, professional and most importantly extremely competent. I wish I had found him sooner.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Luann N – Feb 18, 2019
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Dr. Chang is great, but his staff is fantastic. They are always smiling and go out of their way to make sure that all your needs are met. I leave Dr. Changs office is such a great mood because of the girls in the office and Dr. Chang.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Sheila Luck in Anaheim, CA – Jan 15, 2019
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I have been suffering from chronic back pain for 20 years. I have been to several pain specialists and Dr. Cheng is hands down the best! I have 2 small children and thanks to Dr. Cheng and his staff I am able to be more active with them with less pain. I highly recommend Dr. Cheng to anyone suffering from chronic pain who wants a doctor that is invested in helping you with your pain to have a better quality of life.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Kathryn in Westminster, CA – Jan 11, 2019
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I am a 70 year old man who loves running every day and still does marathons, I have back and hip issues and Dr Cheng has relieved my pain which keeps me going
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Thomas Phillips in Orange, CA – Jan 11, 2019
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Dr. Cheng is a wonderful doctor and I highly recommend him. He has a great team in the office. Everyone is so caring and nice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mary E. in Orange – Jan 08, 2019
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About Me

biography

Dr. Marc Cheng, MD is a pain medicine physician in Santa Ana, CA and has over 20 years of experience in the medical field. He graduated from University of California, Los Angeles David Geffen School of Medicine in 2002. He is affiliated with medical...read more
  • Pain Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of California, Los Angeles David Geffen School Of Medicine

    Medical School, 2002
American Board of Medical Specialties®
American Board of Anesthesiology®
Anesthesiology
Pain Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Mandarin

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Locations

Elite Pain Management

Elite Pain Management2010 E 1st St Ste 100 Santa Ana, CA 92705
1

Affiliated Hospitals

  • Hoag Hospital Newport Beach

    1 Hoag Dr
    Newport Beach, CA 92663
    Recipient of 8
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    82%
    Patients would recommend the hospital to friends and family

    17% higher than the national average

    View all patient feedback
  • Bear Valley Community Hospital

    41870 Garstin Dr
    Big Bear Lake, CA 92315
Learn more about how Healthgrades measures Hospital Quality