Dr. Mark Robertson, DO

Very disappointing experience! My elderly relative recently had a sinus surgery done by Dr. Robertson and was told to take the packing out of their nose by themself at home. When inquiring about needing help with this, they were told that doctor Robertson was out of town and couldn’t help. My relative ended up in the emergency room with severe bleeding from trying to take the packing out of the sinuses by themself. Very disappointing and unacceptable, the lack of care, compassion and follow up for patients.

In a COVID world this practice fails. Patients are gathered into the waiting room where masks are not required. Staff at front desk not wearing masks and talking to patients who are not wearing masks from 3 feet away. Other staff wander into the reception area unmasked. Stay away unless you don't mind the chance to get COVID.

The office was very nice and clean. The staff was very polite. The waiting time to be seen was very short. He has a large number of people who each do a specific area of your visit. Each one of them were very thorough and took the time with me to make sure that I understood every part of the procedures that I was having done for me. They will even text you between visits and answer questions. My experiences have all been wonderful. Thank you ??