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Dr. Michele Potempa, MD

Dr. Michele Potempa, MD

Family Medicine*
25+ years of experience

Dr. Michele Potempa, MD is a family medicine physician in Lockport, NY and has over 25 years of experience in the medical field. She graduated from State University of New York at Buffalo in 1995. She is affiliated with medical facilities Buffalo General Medical Center and Mount St. Mary's Hospital. She is accepting new patients and telehealth appointments.

3 Star Rating
Based on 52 reviews 3 Star Rating (52 reviews)

Practice

5879 Snyder Dr Lockport, NY 14094
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Potempa specializes in the area of Family Practice. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
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Dr. Potempa's Reviews

Likelihood to recommend Dr. Potempa

3.0
52 ratings, 28 with a written review
5 star
44%
44%
4 star
6%
6%
3 star
2%
2%
2 star
2%
2%
1 star
46%
46%

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Dr. Potempa is the BEST!
I joined the practice recently and immediately felt welcome and at home. My wife was a patient , so when my primary retired, I went to Dr. Potempa I was very impressed with her knowledge and care. I feel blessed to be a patient in her practice!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Don K – Jan 25, 2025
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Dr. Potempa actually listens to the patient and works with them to help the patient achieve goals.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Darien Zbieszkowski in Lockport – Sep 18, 2024
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Dr Potempa is the most thorough, helpful and always does whatever she can for her patients. Dr Potempa also give great referrals.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Denise McKnight – Aug 02, 2024
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Never saw potempa. Don't know what she looks like.
I couldn't pick this woman out of a lineup. Maybe she only sees women. Idk. I have been there 4 times and never even met her. They appear to be a conglomerate of health care (?) that just want your cash, barely do anything for you, and send you packing if you ask why. I never had a general physical or blood pressure taken. The nurses stay on the other side of the room and don't even sound interested. So I decided I'm done with them and will tell others not to see them. Seriously folks, older women seem to be this dr.'s forte. Don't expect to see her if you're a man. Some doctor..
What went well
  • Appointment scheduling
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Apr 28, 2024
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Terrible now
The office was great, now turns us away and will not see us when we are not feeling well. Since when does a doctor only accept patients who are well and say “sorry we can not see you”. Was rude on the phone saying “these are our policies, if you don’t like them go somewhere else”. Will be finding a new primary. How sad.
What went well
  • Explained conditions well
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Mar 27, 2024
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Dr Potempa and Laurie always greet me with kindness and that’s important to me when going to the drs.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Denise – Mar 17, 2023
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Excellent Experience new patient
My family doctor retired in Dec 2020 and I thought I would give Dr Michele Potempa a try. When I had my meet and greet in April 2021, I met with her and she went over all my history and said to me, I would like to have a nice conversation with you to get to know you. I had my annual physical with her in Nov 2022 and she was great, spent about 35 minutes with me reviewed all my lab results and answered all my questions. Her PA, Laurie outstanding so nice and welcoming. Whenever I have a question and use the portal I receive a response withing 24 hours. So yes, I would recommend you give her a try.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Michele K – Nov 08, 2022
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Love Dr. Potempa
I have gone to Dr. Potempa for a long time. Unless it’s a sick visit, I always see Dr. Potempa. She is extremely thorough and keeps up with my many health issues. She has had a few office staff members over the years that I am glad they are no longer there. They had nothing to do with the medical care. My husband also goes to her and he was Leary in the beginning about a female Dr. He has never said a bad word to me about Dr. Potempa. Also, Laurie is a great nurse! I would recommend her to anyone looking for a Dr. If you want to see her, you may have to wait. I book my well visits when I check out from the appointment I was there for.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kim – Mar 17, 2022
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A new patient as of 12/8 Incredibly welcoming environment Everyone I dealt with is awesome! Very quick responses to portal messages
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
michael boron – Dec 10, 2021
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I’ve been going there for years and I’ve never met her. I only seen Elizabeth who also isn’t great
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Sep 29, 2021
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Been going there for over 2 Years never meet her
What went well
  • Staff friendliness
What could be improved
No results
Helpful
Jul 20, 2020
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I can't believe this person or her staff are still open. They are the worst place to go. They don't listen to you they don't help you. I came in telling her how depressed I was how my anxiety was getting worse. She didn't care. I then decided to find another doctor as my other doctors had tried to get my medical records and this office refuses to give them. I had to get a lawyer to help me with my medical records. The office staff is pleasant and then the medical staff is the worst they don't care truly about helping you as a human she shouldn't be allowed to be a doctor she doesn't have compassion to help others just herself. She refused to help my husband with his sleep apnea or him trying to get help for his acid reflex. They never have appts that are accomdationg for you. You get whatever they have you don't have a choice.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Jun 15, 2020
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Dr. Potempa has always had time for me when I have had to come into the office. She is extremely thorough and takes the time to be sure that she doesn’t miss something or that I don’t overlook something. I also appreciate the fact that if she isn’t an “expert” in a specific field she will recommend a specialist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 09, 2020
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Terrible Experience. I am absolutely appalled at her behavior and lack of human compassion. She chose to call me a liar and cut off a medication I have been taking for 5+ years. Under her supervision. I would never refer anyone to her again and I will get my daughter out if there ASAP. She is a coward.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jan 14, 2020
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I’m not one to write reviews but I have to say Dr. Michele Potempa is what I’ve been looking for in a physician for some time. She took the time to explain procedures and testing I needed. I didn’t feel rushed and left her office feeling I had all my issues addressed and felt confident in her care. Her staff is very welcoming and efficient as well. I will surely recommend Dr. Potempa to friends and family!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Kathleen Ryan – Dec 12, 2019
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over all I like this office . But the PA Melanie has not regard for her patients. Her bedside manner made me switch to a different PA there. And Now she has cancelled my husband's physical that you make the appt a year out - for the 3rd time. I understand things come up - but this is ridiculous. her vacation time is more important than her patients time. She needs to find another career because caring for others is not part of her DNA>
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
6 others found this helpful
Helpful
Adele – Nov 13, 2019
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Absolutely disgusted, have been with them over 15 years. Has gone down hill to a point that I can no longer waste my time with them. Takes 10 attempts to eat three on their broken phone system, nothing but attitude when you finally connect. Never a call back or a useful response given. Their “Appointment” system calls you 20 times even if you confirmed your appointment the first time. Don’t waste your time.
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Kory – Oct 14, 2019
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excellent as always. I have never had to see the PA except twice when Dr. Potempa was not in the office
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Connie – Aug 16, 2019
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I have been seeing Dr. P for about 10 or 11 years now. She is always courteous and concerned. I have never felt a need to find another practice as her staff great. I feel very comfortable with everyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Peg in Sanborn – Mar 25, 2018
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I have been with this practice for quite a while. Recently my experiences have gone downhill. Wait times have gone up and I have far less confidence as a patient that this practice is knowledgeable in the slightest. In trying to the office, I’m now on the third day of waiting to hear back from someone in regards to a question I had about my medication. I have called the office twice now. I will be switching to a different primary care doctor shortly after multiple bad experiences.
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
14 others found this helpful
Helpful
Sep 20, 2017
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About Me

biography

Dr. Michele Potempa, MD is a family medicine physician in Lockport, NY and has over 25 years of experience in the medical field. She graduated from State University of New York at Buffalo in 1995. She is affiliated with medical facilities Buffalo...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • State University Of New York At Buffalo

    Medical School, 1995
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Greater Niagara Medical Group5879 Snyder Dr Lockport, NY 14094
1

Practice

Office3898 Vineyard Dr Ste 1 Dunkirk, NY 14048
2

Affiliated Hospitals

  • Buffalo General Medical Center

    100 High St
    Buffalo, NY 14203
    Recipient of 3
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    71%
    Patients said that doctors always listened to them and explained things well

    5% lower than the national average

    View all patient feedback
  • Mount St. Mary's Hospital

    5300 Military Rd
    Lewiston, NY 14092

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    73%
    Patients said that doctors always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality