Dr. Natalie Frentz, MD

Out of the 53 phone calls to various doctors offices across the Mishawaka, Granger, and South Bend area, this was the MOST disrespectful interaction, HANDS DOWN. The staff member accused me of lying about verbiage that was provided to me directly from the insurance agency less than 5 minutes prior and refused to allow me to get the insurer on the phone to verify. Why ANYONE would employ someone so incredibly rude and disrespectful to be answering phones is beyond me.

I'm not sure how Natalie Joy Frentz can carry the title of MD. She is extremely rude, uneducated, and places a lot of blame on her staff when SHE does something wrong. It takes forever to get her to respond to portal messages, and usually it takes a phone call or a couple follow-up messages in order to get a short response, which for me, never actually answered my questions and concerns. She will not communicate with specialists either as that is '..not my job -Natalie Frentz'. This 'doctor' is also very unfamiliar with a lot of medications and disorders that a primary should be knowledgable of, which is extremely concerning. This is not a doctor I would recommend to anyone.

I'm never waiting long and Dr. Frentz always spends time with me to make sure all my questions are answered. Additionally, she is very good about informing me about things to help my overall health. I highly recommend her!!!