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Dr. Natalie Gaines, MD

Dr. Natalie Gaines, MD

Urology*

Dr. Natalie Gaines, MD is a urologist in Amarillo, TX. Dr. Gaines has extensive experience in Urinary Conditions. She is affiliated with medical facilities such as Bsa Hospital and Northwest Texas Healthcare System. She is accepting telehealth appointments.

4.9 Star Rating
Based on 125 reviews 4.9 Star Rating (125 reviews)

Practice

1900 Medi Park Dr Amarillo, TX 79106
Telehealth available

Make an Appointment

At a Glance

  • Areas of Expertise
    Dr. Gaines specializes in the areas of Urogynecology & Reconstructive Pelvic Surgery & Urology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Gaines' Reviews

Likelihood to recommend Dr. Gaines

4.9
125 ratings, 110 with a written review
5 star
97%
97%
4 star
1%
1%
3 star
2%
2%
2 star
1%
1%
1 star
0%
0%

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I recommend her all the time but she is fulll.
I can’t say enough good about Dr. Gaines. She is the BEST Dr ever!!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 16, 2025
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Best Ever!
Dr. Gaines is always professional and friendly! She makes going to the doctor a pleasant experience.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 10, 2025
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She is always friendly . She always has time to answer any and all questions
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 21, 2025
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Dr. Gaines is the best!
Dr. Gaines is caring, compassionate and makes you feel as if you’ve known her forever! Definitely a plus when you’re discussing difficult issues.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 24, 2025
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Took her time with me, was very relaxed
How relaxed and talkative she was. She is great doctor
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 17, 2025
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I appreciate Dr. Gaines concern for her patients.
Telehealth
Dr. Gaines spent time reviewing my medical history and my current needs and concerns.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 17, 2025
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She is so caring and kind, will help me with anything I have a problem with.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 08, 2025
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Telehealth
Dr Gaines was very friendly and very easy to talk to.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 05, 2024
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Thorough and personable!
Addressed my concerns
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Caroline – Nov 12, 2024
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Routine check up
I had to wait an hour and half to be seen. I spent 20 minutes at home responding to a request to update my records on the patient portal only to find that NONE of my medication updates had occurred. I absolutely LOVE Dr Gaines. I feel she is very knowledgeable, she is kind- I just don’t have access to her when I need it. I have serious bladder issues, but when I have problems between my routine check ins, I can’t get into her at all. If I call the nurse line with my issue and they message Dr Gaines- The advise is to keep my appointment ( which is usually 2 or more months in the future). My primary care Dr is frustrated because she has done all she knows and has referred me to Dr Gaines, but again, no appointments available. In my appointment today Dr Gaines changed my antibiotics that primary care had prescribed because of several medical reasons. What good is it to have a specialist that you don’t have access to?
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
Helpful
Oct 31, 2024
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Dr Gains is awesome!!
Very professional very friendly!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 26, 2024
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Re check bladder procedure
Had bladder scan. Great results since procedure. Dr Gaines said to call if anything changes.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Connie Taylor – Sep 26, 2024
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Friendly, interested, knowledgeable, personable, thorough!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 24, 2024
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Great Doctor
She is very caring and compassionate
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 24, 2024
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Dr. Gaines is so special! She always wants what is best for me!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Sep 24, 2024
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Dr. Gaines took the time to really explain what the issue was. She did not rush us and made us feel completely comfortable. We were extremely satisfied with Dr. Gaines and the appointment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan – Sep 05, 2024
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I will recommend her to anyone.
Dr. Gaines and her staff are exceptional and I highly recommend them to anyone who has urological issues.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 30, 2024
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Dr. Gaines
Dr. Gaines explained everything very thoroughly. She was caring and offered other option treatment for my condition. I would highly recommend Dr. Gaines.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Dr.Gaines – Aug 21, 2024
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Patient
Dr Gaines is very thorough and explains her findings in a manner that anyone can understand.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 13, 2024
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Dr. Gaines and staff are wonderful!
The office staff are always professional and helpful. Dr. Gaines puts me at ease and gives me great information at every appointment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 09, 2024
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Leave a review

How was your experience with Dr. Gaines?

About Me

biography

Dr. Natalie Gaines, MD is a urologist in Amarillo, TX. Dr. Gaines has extensive experience in Urinary Conditions. She is affiliated with medical facilities such as Bsa Hospital and Northwest Texas Healthcare System. She is accepting telehealth appointments.
  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • East Texas Baptist University / School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Urology®
Urogynecology & Reconstructive Pelvic Surgery
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Online Care for Men's Health (Sponsored)

Locations

Practice

Palo Duro Anesthesia PLLC1900 Medi Park Dr Amarillo, TX 79106
1

Practice

Home Dialysis Care Inc7909 Fredericksburg Rd Ste 110 San Antonio, TX 78229
2
Bsa Hospital LLC1600 Wallace Blvd Amarillo, TX 79106
3

Affiliated Hospitals

  • Bsa Hospital

    1600 Wallace Blvd
    Amarillo, TX 79106
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • Northwest Texas Healthcare System

    1501 S Coulter St
    Amarillo, TX 79106

    How patients felt about the care they received at this hospital.

    80%
    Patients said they were given information about recovering at home

    4% lower than the national average

    74%
    Patients said that nurses always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
  • Pampa Regional Medical Center

    1 Medical Plz
    Pampa, TX 79065
Learn more about how Healthgrades measures Hospital Quality